Verizon

Reviews

• JB

  John Buja

  Jan 5, 2026
  5.0
  Maz he was very helpful and very knowledgeable. One of the Better sales persons I’ve ever had.
• JD

  Jada Duncan

  Dec 28, 2025
  1.0
  I am writing to formally complain about a highly unprofessional and costly experience at one of your Verizon store locations, as well as the lack of follow-up from customer service. I came into the store with a completely broken phone and was told by a Verizon representative that I needed to pay the remaining balance on my device, after which I could trade it in and the cost of a new phone would be covered. Based on this information, I purchased an iPhone 17. I was explicitly told that if I did not like the phone, I could return it. The very next day, I returned to the store to do exactly that, only to be told I could not return the phone and that I should “just keep it” since it was paid off. This directly contradicted what I had been told the day before. When I asked for alternatives, I was advised that I could go to the Apple Store, purchase the iPhone Pro Max I originally wanted, and sell the iPhone 17 instead. I followed this guidance, purchased the phone I wanted from Apple, and then discovered Apple could not accept the iPhone 17 because it is a current-year model. When I returned to Verizon to resolve this, I was again told that I could not return the phone — despite being well within the 30-day return window — and I was also unable to sell it because Verizon has the device locked for 60 days. As a result of being given inconsistent and incorrect information by multiple Verizon employees, I have now spent over $1,600 and am stuck with two phones, one of which I do not want and cannot sell. The staff at this location were unprofessional, unhelpful, and each person gave different answers, none of which led to a resolution. I escalated this issue through customer service and requested that the phone be unlocked so I could mitigate the damage myself. They said it would take 3 days, so now i am waiting for a response. My family has been Verizon customers for over 29 years, and this experience has seriously damaged my trust in your company. This is not how long-standing customers should be treated. At this point, I am strongly considering canceling my service if this matter is not addressed promptly. I am requesting immediate contact from a Verizon representative with the authority to resolve this situation. I expect either a return to be processed, the device to be unlocked without delay, or another reasonable resolution that corrects the misinformation and financial burden caused by your staff.
• RL

  Richard Lezell

  Nov 22, 2025
  5.0
  The Best
• SC

  Shantell Chan

  Sep 23, 2025
  5.0
  I did a phone upgrade through Apple in April. They had a promotion going that Apple gave the money for the trade in and Verizon would give promo credit monthly on the bill. It’s been 5 months many many hours on the phone between Verizon and Apple. When I say I’ve never had such horrible customer service in the many years we have been with Verizon. They would not help made many promises to make things right and never followed through. They would not help at all! I went to the store today defeated to show them the receipt I had with the amount owed by Verizon and the 800 number was still giving all of us the run around, and was not willing to help me at all. Donna delayed her lunch to help me and Anthony took over and went way above and beyond it was not in any way his issue I didn’t buy the phone from them but he made it his issue and did way more than he had to do to get me a one time credit so I wouldn’t have to deal with it again. If Donna and Anthony’s boss is reading this your employees did amazing work today and retained a costumer that has been with Verizon for decades. Thank you!!!
• TN

  Theo Nicholaidis

  Sep 23, 2025
  1.0
  Been coming to this location for years, since it's close to my office, and usually have a good experience until 9/22/25. I bought the iPhone 17 Pro Max, and it had 2 FULL accounts on it, and I wanted to moved one of the numbers onto my OnePlus13, which was ACTIVE on the Verizon Network for 8 months until I closed the account on that phone out 1 day prior. Seeing how I didn't want two numbers on my iPhone, I wanted to dedicate my OnePlus as my Workphone.....again-this device worked flawlessly on Verizon, both with physical and E-Sim. The rep was unable to add it, and the Manager told me in a snippy voice....Verizon won't allow that phone on the network, they blocked it. I asked why since it was working just fine less than 24 hours earlier. He said...I told you during your last visit that they won't allow it, I told you that before, but you didn't listen. Before anything else-I've been a customer for 17 years, have either close to or over 10 lines. First off, I am NOT a child! Secondly, the OnePlus was ACTIVATED BY VERIZON AT THAT STORE. Third, him telling me that the phone won't work on Verizon is a bunch of BS because the phone has two E-Sims, and I tried to activate the second Sim myself yesterday and it went through the process to activate. That particular store needs to work with how the employees talk to customers. Not going back to this location, sticking with the location closer to my house going forward.

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