Verizon

Reviews

• AN

  Andree Nordan

  2 days ago
  5.0
  I was very pleased and impressed by Eric for everything he did for me! I was there a while back and he was just so wonderfully helpful!
• CC

  Chantel Campbell

  3 days ago
  4.0
  I tried setting up new phone services through the chat on the Verizon website but the robot/rep made it difficult and kept having system issues. I called the nearest store in Southfield and spoke to Mike (manager) and he was very polite. He told me to come and they’ll help me the rest of the way. The front of the building is under construction so it was kind of weird to go to the back. I met Mike and Tiara and they were AWESOME! They explained everything and I even added WiFi services for my home. Everything went smooth and they even stayed a little after closing to finishing setting me up. I would give 5 stars to Mike and Tiara but I only gave 4 due to the experience I’ve been having with the network since I switched from AT&T. I feel like I should of just stayed with AT&T because my phone worked everywhere and I never had so many dropped calls and internet lags. I only switched to Verizon because I heard they were the best but it seems they’re too popular with too many customers on their network for things to run smoothly. Hopefully things get better because I’m now stuck in this contract. To Mike and Tiara, you guys were great. The best customer service I’ve experienced in a long time. Thank you both. To Verizon, please do better.
• JW

  John Wingert

  Feb 19, 2026
  5.0
  ReKo is amazing , thoughtful and knowledgeable. Best rep I know
• EE

  ecrume52

  Jan 20, 2026
  1.0
  I recently switch to Verizon the lady that set my account was not knowledgeable of what to do she needed help multiple times and set one my lines up with the wrong pin which caused me to spend 3 days at the store getting the problem fixed . They were suppose to buy my At&T contract out but I received a $900 bill this week. If it was not for Maz fixing the issue I would given 0 stars. Bad way to welcome a new customer but if I go back I will deal with Maz directly as he made sure my problem was fixed
• JD

  Jada Duncan

  Dec 28, 2025
  1.0
  I am writing to formally complain about a highly unprofessional and costly experience at one of your Verizon store locations, as well as the lack of follow-up from customer service. I came into the store with a completely broken phone and was told by a Verizon representative that I needed to pay the remaining balance on my device, after which I could trade it in and the cost of a new phone would be covered. Based on this information, I purchased an iPhone 17. I was explicitly told that if I did not like the phone, I could return it. The very next day, I returned to the store to do exactly that, only to be told I could not return the phone and that I should “just keep it” since it was paid off. This directly contradicted what I had been told the day before. When I asked for alternatives, I was advised that I could go to the Apple Store, purchase the iPhone Pro Max I originally wanted, and sell the iPhone 17 instead. I followed this guidance, purchased the phone I wanted from Apple, and then discovered Apple could not accept the iPhone 17 because it is a current-year model. When I returned to Verizon to resolve this, I was again told that I could not return the phone — despite being well within the 30-day return window — and I was also unable to sell it because Verizon has the device locked for 60 days. As a result of being given inconsistent and incorrect information by multiple Verizon employees, I have now spent over $1,600 and am stuck with two phones, one of which I do not want and cannot sell. The staff at this location were unprofessional, unhelpful, and each person gave different answers, none of which led to a resolution. I escalated this issue through customer service and requested that the phone be unlocked so I could mitigate the damage myself. They said it would take 3 days, so now i am waiting for a response. My family has been Verizon customers for over 29 years, and this experience has seriously damaged my trust in your company. This is not how long-standing customers should be treated. At this point, I am strongly considering canceling my service if this matter is not addressed promptly. I am requesting immediate contact from a Verizon representative with the authority to resolve this situation. I expect either a return to be processed, the device to be unlocked without delay, or another reasonable resolution that corrects the misinformation and financial burden caused by your staff.