Verizon

Reviews

• RL

  Richard Lezell

  3 days ago
  5.0
  The Best
• SC

  Shantell Chan

  Sep 23, 2025
  5.0
  I did a phone upgrade through Apple in April. They had a promotion going that Apple gave the money for the trade in and Verizon would give promo credit monthly on the bill. It’s been 5 months many many hours on the phone between Verizon and Apple. When I say I’ve never had such horrible customer service in the many years we have been with Verizon. They would not help made many promises to make things right and never followed through. They would not help at all! I went to the store today defeated to show them the receipt I had with the amount owed by Verizon and the 800 number was still giving all of us the run around, and was not willing to help me at all. Donna delayed her lunch to help me and Anthony took over and went way above and beyond it was not in any way his issue I didn’t buy the phone from them but he made it his issue and did way more than he had to do to get me a one time credit so I wouldn’t have to deal with it again. If Donna and Anthony’s boss is reading this your employees did amazing work today and retained a costumer that has been with Verizon for decades. Thank you!!!
• TN

  Theo Nicholaidis

  Sep 23, 2025
  1.0
  Been coming to this location for years, since it's close to my office, and usually have a good experience until 9/22/25. I bought the iPhone 17 Pro Max, and it had 2 FULL accounts on it, and I wanted to moved one of the numbers onto my OnePlus13, which was ACTIVE on the Verizon Network for 8 months until I closed the account on that phone out 1 day prior. Seeing how I didn't want two numbers on my iPhone, I wanted to dedicate my OnePlus as my Workphone.....again-this device worked flawlessly on Verizon, both with physical and E-Sim. The rep was unable to add it, and the Manager told me in a snippy voice....Verizon won't allow that phone on the network, they blocked it. I asked why since it was working just fine less than 24 hours earlier. He said...I told you during your last visit that they won't allow it, I told you that before, but you didn't listen. Before anything else-I've been a customer for 17 years, have either close to or over 10 lines. First off, I am NOT a child! Secondly, the OnePlus was ACTIVATED BY VERIZON AT THAT STORE. Third, him telling me that the phone won't work on Verizon is a bunch of BS because the phone has two E-Sims, and I tried to activate the second Sim myself yesterday and it went through the process to activate. That particular store needs to work with how the employees talk to customers. Not going back to this location, sticking with the location closer to my house going forward.
• CS

  C2B Outdoor services

  Aug 7, 2025
  1.0
  Terrible experience. I spent over an hour trying to reach the store for a simple question. The AI kept redirecting me to the support center, and even they couldn’t get in touch with the store. I spoke with three different support reps at different times, and none of them could help. Completely frustrating and unacceptable.
• JS

  Joseph Silas

  Jul 31, 2025
  2.0
  The absolute worst customer service experience I have had as a Verizon customer!

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