Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,277 reviews
5 stars
1,660
4 stars
809
3 stars
353
2 stars
149
1 star
306
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees were praised for their helpfulness, others were reported as rude or unresponsive.
Product Availability
Customers noted that the store was often well-stocked, but there were complaints about the availability of specific items and issues with pricing.
Checkout Experience
Many customers experienced long wait times at checkout, with some reporting understaffing and slow service.
Return Policy Issues
Several reviews highlighted frustrations with the return process, including difficulties with exchanges and refunds.
- ZRZine Redissi4 days ago1.0They are not helpful at all. They are rude and don't care. Asked for help finding an item and they were not willing to help.
- MKMarc KellyDec 28, 20255.0Great customer service. Zac (manager) & Jessica (Customer Service) are amazing. This store has most products in stock, unlike the Novi store. Clean, organized & competitive prices. Store prices available (Amazon price match, only if shipped by Amazon & not 3rd party)..
- DNDiana NaderDec 25, 20251.0I stopped in Christmas Eve Eve to pick up an order I'd placed online. There was a manager at the door with black buzzed hair. Didn't say hello just nodded. I asked where to go for online pickup he said "right by the sign that says order pickup." I've worked customer service before. Things are hard enough around the holidays without a manager setting the tone with hostility and sarcasm. The cashier chatted with the manager at the door for an unusually long time. Didn't acknowledge me didn't say "we'll be right with you." Nothing. Finally asked me to bring up my order on my phone. Told me that I couldn't pick up my order because I'd just added another person to the account. I'm the only person on the account. It was the last thing on my Christmas to do list and it should have been an easy quick trip. Instead the service I received was hostile and made overly complicated. That's the level of service you'll receive if you go here. It's not great
- PPPranav PatelDec 20, 20251.0Buy this Samsung galaxy fold 7 open box and I bought on black Friday sale and found battery issues after two weeks want to return after 1hour drive and dummy store manager thinks I visited to waste there time and left the desk and says call customer care and now I have 1500$ dummy phone with battery issues waste time money I don’t trust Best Buy even Samsung products
- ABAll Things BrookeDec 16, 20251.0BB has the WORSE CS EVER. I misplaced a GC due to Geeked squad being unable to repair my camera. the store senior managers (Ron and Zac), corporate & gift card team ALL CLAIM to NOT have access to verify if the card was used and to issue another one. All they want to do is keep passing the issue off to the next person w/o even asking the proper questions. this is not okay. passed I even have to select 1 star cause non of y'all deserve it.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Southfield?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy in Southfield.
What are the operating hours of Best Buy Southfield?
Best Buy Southfield is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Southfield offer curbside pickup?
This location offers curbside pickup for your convenience.
Can I get Geek Squad support at Best Buy Southfield?
Yes, Geek Squad support is available at Best Buy Southfield for expert advice and repair services.
Is the Best Buy store in Southfield wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Where is Best Buy Southfield located?
Best Buy Southfield is located at 28400 Telegraph Rd, Southfield, MI 48034, USA.
What nearby shopping centers can I visit when shopping at Best Buy Southfield?
You can visit Tel Twelve Shopping Center and Tel-Twelve Mall, both close to Best Buy Southfield, for additional shopping options.
Are there dining options near Best Buy Southfield?
Yes, nearby dining options include Fatburger, Pho Lucky, Pho Chopstix, Mr. Pita, and Chick-fil-A for a variety of meals before or after your visit.
Where can I get shipping and courier services near Best Buy Southfield?
The UPS Access Point location nearby offers courier and shipping services for your convenience.
What payment methods are accepted at Best Buy Southfield?
Best Buy Southfield accepts debit cards and paychecks; it does not require cash-only payments.