Verizon

Reviews

• SK

  Scott Kohlhoff

  6 days ago
  1.0
  Had a broken phone and came in store to get it swapped out. To my knowledge. I also an upgrade available as I have been a customer for 4+ years. Instead of swapping it out, they added an additional line to my account on the broken phone was a new phone number. Claimed my bill wouldn't change from what it was, and I asked 3 separate times to make sure I was not missing something. They told me to keep both lines active, because if I canceled the one on the broken phone, my bill would go up. Well now, here I am getting a bill that is 60 dollars higher than what it should have been. I understand 40 was for an activation fee, but the other 20 makes no sense to me. The manager Sarah claimed it only went up due to my loyalty discount expiring, and claimed that they would have had no way of seeing that in store at the time. The discount was 10 a month. So I went in and checked my changes to my account, and although Sarah claimed multiple times that had made zero changes to my plan, she then stated that it had been changed to a higher plan, and my bill could be lowered if changed back potentially. They also added a 100GB Hotspot add on, which I also didn't ask for, as I wanted my bill to stay the same. Im not sure how she could be so adamant about the plan not changing, then just nonchalantly says, Oh looks like it changed to this.....this entire experience is no good for me. I asked to put it a formal complaint to the store, but I doubt that went anywhere as she seemed more concerned with clearing the store of wrongdoing. So as a warning to all, just be leary of this store. They will tell you things won't change, then come up with excuses as to why it did. And they did the changes in the first place....
• SB

  Susan Becker

  Nov 25, 2025
  5.0
  Gabby was wonderful- patient and should be an accountant !! Very helpful and extremely knowledgable. HIGHLY recommend! :)
• AW

  Amelia Whitford

  Nov 6, 2025
  5.0
  Rob was awesome and helped me so much! Went above and beyond!
• JA

  joseph ahmad

  Sep 13, 2025
  5.0
  Big thanks to Chad for helping me with my phone today!
• SW

  Sharon w

  Sep 2, 2025
  1.0
  I walked in kindly asked how long the wait was he said five people in front of you probably about an hour I said okay I'll come back later or another day, he said very rudely will be busy then too good luck.. WTHECK.. NO YOU WON'T SEE ME I'LL BE GOING TO ANOTHER STORE.. ONLINE PEOPLE AIN'T MUCH BETTER MAYBE SWITCHING SERVICES