Verizon

3.9
503 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Saginaw for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5775 State St, Saginaw, MI
48603, United States

Hours

Reviews

3.8
386 reviews
5 stars
210
4 stars
56
3 stars
33
2 stars
20
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for being helpful and knowledgeable, while others were criticized for being rude and unhelpful.

Wait Times

Customers frequently reported long wait times, with some experiencing delays of over an hour before being attended to.

Product Knowledge

While some staff were noted for their expertise and ability to assist with issues, others were described as lacking knowledge about products and services.

Sales Practices

Several reviews indicated dissatisfaction with aggressive sales tactics and a perception that staff prioritized selling new products over assisting existing customers.
  • SB
    Susan Becker
    Nov 25, 2025
    5.0
    Gabby was wonderful- patient and should be an accountant !! Very helpful and extremely knowledgable. HIGHLY recommend! :)
  • AW
    Amelia Whitford
    Nov 6, 2025
    5.0
    Rob was awesome and helped me so much! Went above and beyond!
  • JA
    joseph ahmad
    Sep 13, 2025
    5.0
    Big thanks to Chad for helping me with my phone today!
  • SW
    Sharon w
    Sep 2, 2025
    1.0
    I walked in kindly asked how long the wait was he said five people in front of you probably about an hour I said okay I'll come back later or another day, he said very rudely will be busy then too good luck.. WTHECK.. NO YOU WON'T SEE ME I'LL BE GOING TO ANOTHER STORE.. ONLINE PEOPLE AIN'T MUCH BETTER MAYBE SWITCHING SERVICES
  • LD
    Linda DeLong
    Aug 6, 2025
    1.0
    Unbelievable that I pay every single month for insurance on these devices on my plan for YEARS and I make this one single claim, they send me the replacement phone and I am unable to transfer the data at home bc the battery will not charge enough to even turn the old device on. I go to the store for some help AND SARAH SAYS THEY WILL NOT EVEN ASSIST YOU OR LOOK AT YOUR PHONE WITHOUT CHARGING YOU TO DO SO!?!?!? Wow Verizon. WOW.... Cannot express how UNHELPFUL this is. Spectrum mobile is looking more and more appealing all the time.

Frequently Asked Questions About Verizon

What are the Verizon store hours in Saginaw, MI?

The Verizon store in Saginaw is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

What types of products does the Verizon Saginaw store offer?

The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.