Business Details
5054 Bay Rd, Saginaw, MI
48604, United States
Certified by Verizon • Feb 22, 2026
(989) 790-2155
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/michigan/saginaw/saginaw-202524
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Saginaw for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
593 reviews
5 stars
308
4 stars
96
3 stars
44
2 stars
40
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received praise for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Sales Pressure
Several customers felt pressured into purchasing additional services or products they did not want, leading to dissatisfaction.
Staff Knowledge
While some employees were noted for their expertise and ability to resolve issues, others were described as inexperienced or unhelpful.
Store Environment
The store environment received mixed feedback, with some customers appreciating the friendly atmosphere, while others reported feeling unwelcome.
Billing Issues
Multiple customers reported confusion and dissatisfaction with billing practices, including unexpected charges and poor communication regarding account management.
- MKMakayla KnitterJan 30, 20265.0Very impressed with William (Bill) and Alyssa. I have continued to make sure I always go back to see Alyssa for over 8 years now. She always is such a big help. Bill ensured I got everything I wanted as well. I upgraded my itnernet, iPhone and Apple watch! Highly recommned!
- SMSarena MooreJan 26, 20265.0Though I myself am not a Verizon customer, yesterday made me definitely reconsider switching companies. This man really went outside to start his car (that was fine with us it’s cold) but while this man was out there he cleaned off his car and both his coworkers and our car I definitely didn’t expect that type of service! But it was so greatly appreciated. Thank you so much for your help yesterday and if you need anything go see Sho hopefully I spelled it right) at Verizon he got my brother all set up❤️
- ABAustin BrownJan 12, 20265.0Bill is the best Verizon rep I’ve ever met. Professional and personable. Thanks, Bill.
- SBSteven BuczekJan 12, 20265.0Gentlemen helped us out great and let us know if any offers for us. Gave us best options
- HMHippo MuzzyDec 26, 20251.0I felt as though I was being pressured and made to feel stupid in this store to gain a sale and nothing more. No matter how much I tried to just do what I came in for, and expressed how I couldn’t understand certain prices and deals and just wanted to stick to what I originally came in for, the man kept adding “deals,” and I honestly felt as though I was used to try to generate this man’s next commission. He spoke fast and quick, and when I expressed I was confused it was, “what is there to be confused about?” Rather than “let me break this down.” I don’t need phone insurance or anything but man was I made out to be an idiot when I tried to refuse. I feel like I was taken advantage of and almost scammed into something I didn’t want to do.
Frequently Asked Questions About Verizon
What are Verizon Saginaw's store hours?
The Verizon store in Saginaw is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Where is the Verizon store located in Saginaw?
Verizon Saginaw is located at 5054 Bay Rd, Saginaw, MI 48604.
What types of products does Verizon Saginaw offer?
Verizon Saginaw offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
What services are available at Verizon Saginaw?
The store provides mobile plans, wireless internet plans, and voice plans suitable for both personal and business needs.
Can I schedule an appointment before visiting the Verizon store in Saginaw?
Yes, you can schedule an in-store appointment online or through the My Verizon app.
What are the options for receiving online orders from Verizon Saginaw?
Online orders can be picked up in-store, delivered with free 2-day shipping, or collected via express lockers or same-day delivery where available.
Does Verizon Saginaw accept mobile NFC payments?
Yes, Verizon Saginaw accepts mobile NFC payments, as well as debit cards, checks, and does not require cash only.
Are there places to eat near Verizon Saginaw?
Yes, nearby dining options include McDonald's, Auntie Anne's, Bob Evans, Baskin-Robbins, Pasqually's Pizza & Wings, and Chuck E. Cheese, perfect for grabbing a meal before or after your visit.
Where can I shop for outdoor gear near Verizon Saginaw?
You can visit Bass Pro Shops (formerly Cabela's) or Cabela's Saginaw nearby for a wide selection of outdoor gear and sporting goods.
What optometry services are available near Verizon Saginaw?
Nearby optometry services include My Eyelab and Stanton Optical, which are convenient for eye exams or eyewear needs.
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