Best Buy

Reviews

• RR

  Richard Roshy

  1 day ago
  1.0
  I asked three people for help everybody was too busy but they were not actually busy one guy see me looking around help me out. Best Buy did not have what I needed. I asked the cashier if I could check to make sure this would fit my laptop before I paid for it. Made a lot of extra Hass for no reason very disappointed
• RO

  Rock On

  2 days ago
  1.0
  I'm not sure who's responsible but I'm sick of calling the Saginaw store only yo be dumped off to a call center where you can't understand a stinking word that's being said.
• JH

  Jeff Hamblin

  Nov 10, 2025
  5.0
  Santana helped me with my camera but it was a phone problem she directed me to Dyllan both were beyound professional and got me headed toward a New Iphone 17 heres the thing anywhere else the iphone 17 is 300 hundred or more dollars just to pay payments through best buy its 70 dollars plus money off on a trade in with a bad camera five star Service with the Geek Squad Best Buy cant be beaten Great Job!!!!!
• JC

  Jesse Costello

  Nov 7, 2025
  2.0
  I love Best Buy and this pains me to give a low score. I stopped in today (only second time at this location) because I was looking for something and after walking around for 20 minutes I left without talking to anyone but the door greeter/security guy. The reason, all the best buy employees were too busy talking to one another to help a customer. I noticed another guy who appeared to need help and seemed very frustrated also. The only "free" employees were in the phone department, and I've never gotten any help from them outside of the phone department, no matter the store. I'd avoid the Saginaw location and go down to the flint store. The employees were much more helpful when I was there last week.
• EW

  Erika Wiykovics

  Oct 16, 2025
  1.0
  I pre-ordered the new Pokemon z a game but I am very very unhappy with this company first I tried to a little over a month ago order it online then it kept telling me I had to not that I could but had to get the credit card just to order it online which I didn't want to do that but I wanted to order through this company just to get that free mat that comes with it from you guys so I get to the store a nice but very new cashier help me even though she obviously didn't know what she was doing and wasn't trained well enough and I asked her does the mat come with it when I pre-order in store because that's the only reason why I'm even using this store and she said yes it definitely will and how it showed up on her computer but then when I go to pick it up today apparently I don't get it because I wasn't allowed to have it if I pre-ordered in store which makes no sense to me if you're offering it for people actually offer it I live in Auburn work in Bay City do you know how much gas I had to waste to not just come pick up the game but to go order it now I feel like I am out of $45 because this company can't even pre-order games right or advertise things right I'm glad I wasted my gas money my time and my effort to support a company that no matter what has gone South in the last 20 years this is why my sister told me not to order through you guys this is why my dad told me not to order through you guys let's just say this company really needs to get shut down because of false advertisement as well as not telling the customer the real facts but giving fake promises just to get them to pre-order things through this company. I can't believe I wasted $15 on gas and then got chipped on not being able to get $30 gaming mat that I was so looking forward to just to be told no you only get the game by a very nice customer service person who did not deserve any attitude if I gave him any just find out the general manager said no I didn't do it right I'm sorry I don't want your credit card after I've had multiple department stores like your credit card get hacked into and identity stolen I'm not risking that again and to make people risk that just so they can pre-order something not okay... I hope Best buy gets canceled

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