Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Royal Oak, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
266 reviews
5 stars
232
4 stars
9
3 stars
4
2 stars
4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their patience, knowledge, and willingness to go above and beyond.
Knowledgeable Staff
Numerous reviews mentioned the staff's expertise and ability to explain products and services clearly, making the purchasing process easier for customers.
Positive Experiences
A significant number of customers reported having positive experiences, often mentioning specific employees who provided outstanding assistance.
Efficiency
Customers appreciated the quick and efficient service, with many noting that their visits were completed in a timely manner.
Professionalism
The staff was frequently described as professional and courteous, contributing to a welcoming atmosphere in the store.
- ASAngela Shephard-JohnsonNov 16, 20255.0Muhammad and JB are TOTAL ROCK STARS!!!! My experience was A1 and exceptional. They took time to get me the best deal and took care of getting a new phone sent to my daughter. This will always be the location I use.
- SSSquishy SquishNov 15, 20255.0Chris was very friendly and took great care of me when one of the other reps got me into a sticky situation I would definitely recommend going here! Chris the store manager/owner is a one of a kind and will take amazing care of you.
- MBMaryAnn BeebeNov 1, 20251.0The Verizon representatives at the store recommended some changes to my account to save me money. In the end, the changes that they recommended ended up costing me more money and the store representative was unresponsive when I tried to contact him for help. Instead, I spent hours and hours online with Verizon trying to get this fixed.
- CWChristel WaltmanOct 5, 20255.0Had an excellent experience with a particular very knowledgeable, respectful, kind, humble, patient, and skilled young man at the Royal Oak, MI location. Tawhid went truly above and beyond in assisting me with not just one issue but 3, over a course of a couple of weeks. He followed up with me after a problem arose, communicated w his associates how to take care of it, as he was not in the store the second visit. Lastly, he made a special appointment where he personally attended to me to resolve the issue. I was extremely impressed about his courteous, outstanding and personal customer serviceđź‘Ź. Something you rarely get these days! THANK YOU TAWHID, I am very grateful for your assistance !!! Victra, I highly recommend Tawhid! You ought to promote this employee and give him a hefty raise!
- JSJohn SabourinSep 19, 20255.0Da’Shawn did a great job. He was very knowledgeable and took the time to make sure my new devices were set up correctly and all of my questions were answered. I highly recommend him.
Frequently Asked Questions About Verizon
What products and brands does Verizon Royal Oak offer?
Verizon Royal Oak offers a wide range of wireless devices and accessories including smartphones, tablets, home internet, smartwatches, and device protection. Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Verizon Royal Oak?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon Royal Oak offer in-store pickup for online orders?
Yes, Verizon Royal Oak offers in-store pickup services for customers.
What payment methods are accepted at Verizon Royal Oak?
Verizon Royal Oak accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact Verizon Royal Oak for support or inquiries?
You can contact Verizon Royal Oak by phone at +1 248-707-1971 or email at WeCare@victra.com.
Is free Wi-Fi available at the Verizon Royal Oak store?
Yes, the Verizon Royal Oak store offers free Wi-Fi to customers.
Are there any nearby dining options to visit around Verizon Royal Oak?
Yes, near Verizon Royal Oak you can find dining spots such as Astoria Pastry Shop, Tom's Oyster Bar, and Pink Plush Taco LLC, which are perfect for grabbing a meal or snack before or after your visit.
What nearby services can assist Verizon Royal Oak customers with real estate needs?
Nearby real estate services include Vogel Advisors, Shawna’s a Realtor, and GoodHome Realty, which customers may find convenient if combining errands in the area.
Are there wellness or fitness centers close to Verizon Royal Oak?
Yes, Organic Body Design & Wellness is nearby offering gym, spa, and recreational services for visitors looking to relax or exercise.
Can customers easily find Verizon Royal Oak using nearby landmarks or transit points?
Verizon Royal Oak is located on South Main Street and is close to other mobile phone stores and retail locations, making it easy to locate when visiting the area.