Verizon

4.6
276 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Royal Oak, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
322 South Main Street, Royal Oak, MI
48067, United States

Hours

Reviews

4.6
272 reviews
5 stars
237
4 stars
9
3 stars
4
2 stars
5
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Brad, Tawhid, and Mahim.

Efficiency

Several reviews highlighted quick service and efficient problem resolution, with customers noting they were in and out of the store in a short time.

Mixed Experiences

While many had positive experiences, some customers reported issues with account changes and upselling, indicating inconsistency in service quality.

Employee Recognition

Customers frequently recommended specific employees for their exceptional service, suggesting a strong team presence but also a reliance on individual performance.
  • KS
    Kelly Spanke
    Dec 10, 2025
    5.0
    Brad was so helpful and patient with transferring contacts from an old flip phone. I highly recommend him and this store!! A+ service.
  • DN
    David Nietzke
    Dec 8, 2025
    5.0
    Brad was incredibly helpful, efficient, and kind. He is the only reason I will continue to bring my business there. Management is lucky to have him
  • SH
    Stephanie H
    Dec 7, 2025
    5.0
    Brad upgraded my phone today and he deserves a raise. The store was super busy, but he was multitasking like a pro and made sure everyone was taken care of. 5 stars and kudos to him.
  • AS
    Angela Shephard-Johnson
    Nov 16, 2025
    5.0
    Muhammad and JB are TOTAL ROCK STARS!!!! My experience was A1 and exceptional. They took time to get me the best deal and took care of getting a new phone sent to my daughter. This will always be the location I use.
  • SS
    Squishy Squish
    Nov 15, 2025
    5.0
    Chris was very friendly and took great care of me when one of the other reps got me into a sticky situation I would definitely recommend going here! Chris the store manager/owner is a one of a kind and will take amazing care of you.

Frequently Asked Questions About Verizon

What products and brands does Verizon Royal Oak offer?

Verizon Royal Oak offers a wide range of wireless devices and accessories including smartphones, tablets, home internet, smartwatches, and device protection. Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Verizon Royal Oak?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.