Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Royal Oak, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
272 reviews
5 stars
237
4 stars
9
3 stars4
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Brad, Tawhid, and Mahim.
Efficiency
Several reviews highlighted quick service and efficient problem resolution, with customers noting they were in and out of the store in a short time.
Mixed Experiences
While many had positive experiences, some customers reported issues with account changes and upselling, indicating inconsistency in service quality.
Employee Recognition
Customers frequently recommended specific employees for their exceptional service, suggesting a strong team presence but also a reliance on individual performance.
- KSKelly SpankeDec 10, 20255.0Brad was so helpful and patient with transferring contacts from an old flip phone. I highly recommend him and this store!! A+ service.
- DNDavid NietzkeDec 8, 20255.0Brad was incredibly helpful, efficient, and kind. He is the only reason I will continue to bring my business there. Management is lucky to have him
- SHStephanie HDec 7, 20255.0Brad upgraded my phone today and he deserves a raise. The store was super busy, but he was multitasking like a pro and made sure everyone was taken care of. 5 stars and kudos to him.
- ASAngela Shephard-JohnsonNov 16, 20255.0Muhammad and JB are TOTAL ROCK STARS!!!! My experience was A1 and exceptional. They took time to get me the best deal and took care of getting a new phone sent to my daughter. This will always be the location I use.
- SSSquishy SquishNov 15, 20255.0Chris was very friendly and took great care of me when one of the other reps got me into a sticky situation I would definitely recommend going here! Chris the store manager/owner is a one of a kind and will take amazing care of you.
Frequently Asked Questions About Verizon
What products and brands does Verizon Royal Oak offer?
Verizon Royal Oak offers a wide range of wireless devices and accessories including smartphones, tablets, home internet, smartwatches, and device protection. Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Verizon Royal Oak?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon Royal Oak offer in-store pickup for online orders?
Yes, Verizon Royal Oak offers in-store pickup services for customers.
What payment methods are accepted at Verizon Royal Oak?
Verizon Royal Oak accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact Verizon Royal Oak for support or inquiries?
You can contact Verizon Royal Oak by phone at +1 248-707-1971 or email at WeCare@victra.com.
Is free Wi-Fi available at the Verizon Royal Oak store?
Yes, the Verizon Royal Oak store offers free Wi-Fi to customers.
Are there any nearby dining options to visit around Verizon Royal Oak?
Yes, near Verizon Royal Oak you can find dining spots such as Astoria Pastry Shop, Tom's Oyster Bar, and Pink Plush Taco LLC, which are perfect for grabbing a meal or snack before or after your visit.
What nearby services can assist Verizon Royal Oak customers with real estate needs?
Nearby real estate services include Vogel Advisors, Shawna’s a Realtor, and GoodHome Realty, which customers may find convenient if combining errands in the area.
Are there wellness or fitness centers close to Verizon Royal Oak?
Yes, Organic Body Design & Wellness is nearby offering gym, spa, and recreational services for visitors looking to relax or exercise.
Can customers easily find Verizon Royal Oak using nearby landmarks or transit points?
Verizon Royal Oak is located on South Main Street and is close to other mobile phone stores and retail locations, making it easy to locate when visiting the area.