Best Buy

Reviews

• JJ

  Jachele J

  3 days ago
  2.0
  It is just hard to get assistance. No one will ask if you need help. You actually have to find someone to ask for assistance. I just said never mind and Left. Sorry just being honest🤷🏾‍♀️
• AT

  Antonio Tipsword3

  5 days ago
  1.0
  1/5 is too 1 too many , had 4 workers walk past and look at me while i sat and waited for help in the verizon section one of them being a supervisor. Not a single word from any of them
• CS

  Coryo S

  Feb 26, 2026
  1.0
  As someone who works retail myself I understand that sometimes the job is boring and drags but at least when a customer asks me for help I actually help (walk them over, explain, answer questions) and I dont just point in a general direction and say "It should be around... over there... I'm pretty sure." I stopped by for a specific thing and as someone who doesn't understand technology all that much, I decided I'd ask for help finding it. The first worker pointed off towards the right side of the store and said "Computer stuff is on that side of the store" which helps not at all. The second worker, who was on his phone, said "The third isle" so I went over and ... not there. I asked a third worker, and showed him a picture, and he said the same thing. I told him they're not there and he said then he wasnt sure. I found another worker and he told me "It should by that box over there" and after circling around that spot I did eventually find what I wanted. It shouldn't have taken that many workers and like I said I understand that retail isn't the best job ever but it genuinely feels like they're just as confused as you are.
• RV

  Ryan Vasser

  Feb 18, 2026
  5.0
  Excellent experience! had a dash cam and some car audio installed and the technicians were professional and honest. Don't waste your time to save a buck at one of the cheaper establishments. Get it done right the first time at Best Buy.
• KK

  Kenneth Kwiatkowski

  Feb 16, 2026
  1.0
  I have been a customer for years and the one time I return an item, this store steals $15.01 from me. You could tell the customer service is trained to take as much possible when she said "it's like a coupon, you don't get the coupon back." Actually, it's a credit card reward for using your credit card at your store. Any other stores credit card rewards are reissued as a store credit if the item is returned. Maybe don't push the credit card if you can't afford to give people the rewards they earn, which is the only perk of shopping at your overpriced store that brings it half way down to normal pricing. I simply just wanted my digital reward returned to me so that I could use it on something else in your store. Inflate prices, push credit card, give rewards, take rewards... It's kind of gross. Lost a customer.

Frequently Asked Questions About Best Buy