Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Richmond, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
154 reviews
5 stars
123
4 stars
6
3 stars
6
2 stars0
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Adam, Cody, and Mario.
Long Wait Times
Several reviews noted long wait times and overwhelmed staff, leading to frustration among customers.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, particularly regarding communication and perceived disrespect.
Pricing Concerns
Customers expressed dissatisfaction with pricing practices, including activation fees and misleading information about plans.
Store Environment
The store was described as clean and welcoming, but some customers felt it was not a true Verizon store, leading to confusion.
- KMKayla Mantey4 days ago1.0This review is partially for the store and partially the overall company. My husband and I went to Italy in 2023 with our pixel 3As which we liked. We came back and our phones no longer worked and three tiers of Verizon customer service could not fix it. Finally, a Verizon store employee offered us the pixel 7 without telling us it was a new contract offer. We thought it was Verizon fixing the problem. It was not our fault that our phones no longer worked. It was actually a $700 credit that we could have used to choose which phone we wanted to upgrade to and a contract for another 3 years. We hate our pixel 7s. My husband switched to Xfinity in August 2025 since we have been having ongoing issues with Verizon in other ways too, and found a better deal. We then got a $220 buyout fee on our account. We called when we found out about this and the customer service person said he would refund this for us because of all of our issues. Well, it never applied and there are *conveniently* no notes about our conversation and now customer service is telling us they will not refund it. Now I've wasted another 45 minutes on something that should have been resolved last time I had to waste time calling them. Verizon is absolutely ridiculous and lies continually. They have tricked my mom into changing plans multiple times for what seems like a better deal but then actually does not include all of the things they told her it would, or getting fees for things they said were the same as the old plan.
- EWEarl WissmanJan 3, 20264.0Took longer than anticipated
- KKKimmy KDec 1, 20255.0Ralph was very helpful explaining my phone issue and fixing it.
- VAVaux AdamsOct 13, 20255.0They are always so friendly and patient. Especially with us duffers that are tech challenged 😂😂
- JBJosh BrennerSep 27, 20255.0Ralph and Jake are the best! They made my phone upgrade such an easy, fast, and fun experience! So glad they recommended the Google Pixel 10 Pro XL, I am in love with this phone! I will be returning for all of my cellular needs
Frequently Asked Questions About Verizon
What types of products does Verizon in Richmond, MI offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Richmond, MI?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Richmond offer in-store pickup for online orders?
Yes, Verizon provides in-store pickup services for customer convenience.
Which payment methods are accepted at Verizon in Richmond?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store in Richmond accessible to both English and Spanish speakers?
Yes, the store provides services in both English and Spanish.
Does Verizon in Richmond offer electronic recycling services?
Yes, Verizon offers electronics recycling services to support environmental sustainability.
How can I contact the Verizon store in Richmond, MI?
You can reach the store by phone at +1 586-430-1438 or via email at Info@victra.com.
Are there convenient places nearby Verizon in Richmond for dining options?
Yes, nearby dining options include Richmond Original Buscemis (pizza and liquor store), Burger King, Dairy Queen, Tropical Smoothie Cafe, Ted’s Coney Island, and Wendy’s.
What other mobile phone stores are located near Verizon in Richmond?
Nearby mobile phone stores include another Verizon retail location, Victra — Verizon Authorized Retailer, and the AT&T Store.
Are there useful services near Verizon in Richmond that customers might visit?
Yes, customers may find services like CVS Pharmacy, O’Reilly Auto Parts, CoinFlip Bitcoin ATM, Fraser Optical, and several medical centers and chiropractic clinics nearby.