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Brand Certified

Verizon

4.4
(214 reviews)

Business Details

(517) 647-2968
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Portland, MI. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1330 E Grand River Ave, Portland, MI
48875, United States

Hours

Reviews

4.4
214 reviews
5 stars
170
4 stars
13
3 stars
4
2 stars
4
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Mitchell, Alex, and Montanna.

Long Wait Times

Several reviews mentioned long wait times in the store, with some customers reporting waits of over an hour.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about misinformation, rude staff, and unresolved issues.

Product Knowledge

Customers appreciated the staff's knowledge about products and services, although some reported instances of misinformation regarding pricing and contracts.

Store Environment

The store atmosphere was generally described as inviting and pleasant, contributing to a positive customer experience.
  • MH
    Mark Horton
    Feb 9, 2026
    5.0
    Found me the lightning charger I needed.
  • HW
    Heather Wilcox
    Jan 18, 2026
    5.0
    Alex was super friendly and extremely helpful. I needed to upgrade my phone and he explained what phone he thought would be best and asked questions to help save me money on my plan.
  • JF
    Jennifer Fitzpatrick
    Nov 15, 2025
    5.0
    Mitchell and Tarrin are absolutely amazing! They both have been so helpful and extremely knowledgeable about any questions I have, and about all the services they provide. My previous Verizon store before our recent move doesn't even compare to these guys!
  • AH
    Alexander Hill
    Sep 29, 2025
    5.0
    One star experience but I’m leaving five stars because Alex Mitchell is an amazing rep. He suffered with me through two hours of back and fourth with customer service and though we didn’t resolve the issue he still tried his best to make sure it gets resolved soon. To Verizon corporate: Stop outsourcing, start empowering reps like Alex to actually solve issues. You waste incredible talent by weighing them down like this.
  • RG
    Rachel Graft
    Aug 13, 2018
    5.0
    Portland Verizon is so nice. I can go in & pay my Husbands bill right there at the store & they don't mind that I don't have an account with them. Great Store.

Frequently Asked Questions About Verizon

What types of products does Verizon at 1330 E Grand River Ave offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Motorola, and Google.

What services are available at the Verizon store in Portland, MI?

The store provides services such as new line activations, device upgrades, new device sales, and accessories.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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