Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
We don't just consider you a customer - we strive to treat you as our "guest" when you join us in any of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
204 reviews
5 stars
166
4 stars
13
3 stars3
2 stars3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Mitchell received numerous commendations for his exceptional customer service, multitasking abilities, and knowledge.
Customer Service Issues
Several customers reported long wait times and poor experiences with customer service, including miscommunication and unhelpful staff.
Product Knowledge
While many employees were praised for their knowledge, some customers felt that staff were uneducated about products and services.
Mixed Experiences
Customers had varied experiences, with some praising the service while others expressed frustration over misinformation and unresolved issues.
Store Environment
The store atmosphere was generally described as friendly and inviting, contributing positively to customer experiences.
- JFJennifer FitzpatrickNov 15, 20255.0Mitchell and Tarrin are absolutely amazing! They both have been so helpful and extremely knowledgeable about any questions I have, and about all the services they provide. My previous Verizon store before our recent move doesn't even compare to these guys!
- AHAlexander HillSep 29, 20255.0One star experience but I’m leaving five stars because Alex Mitchell is an amazing rep. He suffered with me through two hours of back and fourth with customer service and though we didn’t resolve the issue he still tried his best to make sure it gets resolved soon. To Verizon corporate: Stop outsourcing, start empowering reps like Alex to actually solve issues. You waste incredible talent by weighing them down like this.
- KMKylie MillerJun 13, 20255.0Mitchell did an amazing job today. There were multiple people in the store while he was by himself he was helping at least 3 people at one time at one point. He did an amazing job dealing with disrespectful customers as well.
- AMAlyce MulderJun 9, 20255.0Alex and Mitchell were extremely helpful to me on sat 6/7/25 and 6/9/25. Great to do business here in Portland mi. Thank you. Great guys!!!
- LBLinda BowerMay 29, 20255.0Mitchell very helpful, explained everything to me Very friendly and knew what he was talking about. Special sales person
Frequently Asked Questions About Verizon
What types of products does Verizon at 1330 E Grand River Ave offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, Motorola, and Google.
What services are available at the Verizon store in Portland, MI?
The store provides services such as new line activations, device upgrades, new device sales, and accessories.
What are the store hours for Verizon in Portland, MI?
Monday to Friday, the store is open from 9 AM to 7 PM; Saturdays from 9 AM to 6 PM; and Sundays from 12 PM to 5 PM.
Is in-store pickup available at the Verizon Portland location?
Yes, customers can utilize in-store pickup for their orders.
What payment methods does Verizon accept?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Portland offer recycling for electronics?
Yes, the store provides electronic recycling services.
Which nearby places might be convenient to visit before or after shopping at Verizon?
Nearby places include Kats and Kittens thrift shack for discount shopping, Hungry Howie’s Pizza for dining, and OM’s Garden for home goods and hair supplies.
Are there any nearby mobile phone retailers around Verizon Portland?
Yes, GoWireless Verizon Premium Retailer and Victra — Verizon Authorized Retailer are nearby options for mobile phone needs.
If I'm visiting the Verizon store, where can I find automotive or repair services nearby?
AutoZone Auto Parts and Glass Masters of Portland are close by and offer automotive parts and repair services.
How can I get support from Verizon via the My Verizon app?
You can schedule services and manage your account using the My Verizon app available on the Apple App Store with quick links provided.