Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 420 S Kalamazoo Ave in Paw Paw, MI 49079
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like John, Cole, and Cody.
Store Hours
Several reviews mentioned issues with the store not adhering to posted hours, leading to customer frustration.
Sales Experience
While some customers had positive experiences with sales and upgrades, others reported confusion and dissatisfaction with the sales process and contract explanations.
Product Knowledge
There were mixed reviews regarding staff knowledge, with some customers expressing frustration over employees not being able to answer questions or provide accurate information.
Overall Satisfaction
Customer experiences varied widely, with some expressing high satisfaction and others feeling misled or disappointed.
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Gregory Yost
Feb 12, 2026
5.0
What a wonderful experience that we had today with Brandi Diller at the Paw Paw location. She was a real pleasure to work with while my Father-In-Law and I navigated the process of trading in his old phone for a new one. Brandi made it supper easy AND inspired the confidence that both she and Russel Cellular would stand by us with any questions or concerns.
This is how business should be done and we are very happy with how Brandi cared about us.
Thanks Brandi (you too, Joe) for being there for us in Paw Paw. We will be back for future upgrades for sure!
LC
Lori Clement
Jan 12, 2026
1.0
I was disappointed to find out that I had to pay off my current phone because I went into the store to upgrade my phone. The text offer I received was confusing because it didn’t mention not being able to get both parts of this offer in the Verizon store!
LH
lauri holland
Jan 12, 2026
5.0
This store is one of the best Verizon stores I have ever been in. They were very friendly, patient and ready and willing to answer all questions and help however they could.
Great employees 😀
RT
Ryan Teeters
Jan 4, 2026
1.0
I have been back to this location many times over the last 3 hours, there’s nothing on the door that says that they’re closed, the hours online say they’re open. All of the lights are on and nobody’s here or will come to the door…..
JH
Jennifer Hansen
Dec 10, 2025
5.0
Joe was an 11 out of 10! Helpful, kind, thoughtful, considerate and most importantly he knew his stuff!