Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Okemos for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
400 reviews
5 stars
196
4 stars
50
3 stars
29
2 stars
25
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported unprofessional, dismissive, and rude interactions.
Staff Knowledge
Several reviews highlighted a lack of knowledge among staff regarding products and services, leading to frustration for customers seeking assistance.
Wait Times
Customers frequently complained about long wait times in the store, with some reporting waits of over an hour without being helped.
Sales Practices
There are concerns about aggressive sales tactics and misleading information regarding pricing and promotions, leading to dissatisfaction among customers.
Positive Experiences
Despite the negative feedback, some customers reported excellent experiences with specific employees who provided exceptional service and resolved issues effectively.
- EAElizabeth ArmstrongDec 31, 20255.0Shane was super helpful, he got me in & out quickly with what I needed.
- CLCarissa LewisDec 17, 20255.0Shane was awesome! He was very kind and thoughtful when my stepdad passed and my mom had to update their account. He checked for upgrades and discounts and walked through backing up all the photos and information from the old phone.
- MKMatthew KoehlerDec 8, 20251.0Customer service is unprofessional, unhelpful and dismissive. Every customer in that store was having an argument with a rep while I was there (including me). They pawn off every concern to their 800 number.
- DDDakkota_THE-ReviewerDec 1, 20255.0Phones and such
- HPHawk Person,Sep 29, 20251.0I waited 40 minutes to get help with my Verizon phone , I finally got help , & the guy didn't know Nothing about a android phone , he only knew how to fix IPhone problems. He said this place only upgrades , or sell products , gave me a 1800 # to call .
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Okemos?
Verizon in Okemos is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones does Verizon Okemos offer?
Verizon Okemos offers the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
Can I schedule an in-store appointment at Verizon Okemos?
Yes, you can schedule an in-store appointment online through Verizon's website or by using the My Verizon app.
What shipping and pickup options are available for Verizon Okemos?
Verizon Okemos offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon Okemos provide business mobile devices and services?
Yes, they offer business cell phones, mobile hotspots, tablets, and laptops along with mobile, wireless internet, and voice plans.
What payment methods does Verizon Okemos accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only transactions.
Is free Wi-Fi available at Verizon Okemos store?
Yes, Verizon Okemos provides free Wi-Fi for customers at their store.
What popular restaurants are located near Verizon Okemos?
Nearby popular dining options include Chipotle Mexican Grill, Leo's Spirits & Grub, and Wild Wing Cafe, great for grabbing a meal before or after visiting Verizon.
Are there any banks or financial services near Verizon Okemos?
Yes, Fifth Third Bank and LibertyX Bitcoin ATM are nearby, which can be convenient for customers managing finances during their visit.
What nearby medical or dental services can customers find close to Verizon Okemos?
Customers can find Aspen Dental, Motto Clear Aligners, and Ivy Rehab Physical Therapy nearby, useful for appointments and errands in the area.