Geek Squad

Reviews

• RB

  Ryan Brown

  Feb 14, 2026
  1.0
  Had to go through them for a laptop repair and I pay for a "total tech warrenty" only to have them tell me its my fault for the problem and they won't cover it. even though over the phone I was told by 4 seperate people it would be covered. horrible communication, horrible customer service, go anywhere but here this place needs to know its not okay to treat customers this way. Ive worked in this industry so I get it, I was not rude and the employee didn't apologize or try and help in anyway. I will definitley be filing a complaint with the federal bureau of electronic repair as there is no way to make a formal complain directly to them they will just say someone will call you back which never happens. All around horrible experience
• DW

  D Wren

  Oct 8, 2025
  1.0
  NEVER PURCHASE THE TECH SUPPORT. They will continue to charge you for two additional years after cancellation and then refuse to address the issue hanging up the second you ask to speak to a supervisor. To stop the charges I would have had to cancel and reactivate my credit card. Their continued charges are fraud and I am reporting this activity to the Attorney General of Michigan.
• RP

  Rita Petrick

  Sep 2, 2025
  1.0
  Went in to have my computer unlocked as my password wasn’t working. I was told I need an appointment to drop off. There was no line and no one being helped at the time I walked in. There were 2 workers sitting at the counter talking, again with no customers. And I was turned away to make an appointment for a later time! Worst customer service. And this is every time with Best Buy, Geek Squad! Awful!

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