Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,823 reviews
5 stars
1,474
4 stars
749
3 stars
281
2 stars
94
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude, dismissive, or unprofessional.
Product Availability
Customers appreciate the variety and availability of products, but there are complaints about receiving incorrect or used items instead of new ones.
Store Experience
The store is generally clean and well-maintained, but some customers feel overwhelmed by staff constantly asking if they need help, leading to discomfort.
Delivery and Returns
There are significant issues reported with delivery and return policies, including difficulties with warranty claims and poor handling of returns.
Online vs In-Store
Many customers recommend shopping in-store due to poor online service and issues with the website and app.
- AAAmbrose5 days ago1.0I asked for a laptop with good processing power that’s good for day-to-day use and they sold me the worst dang laptop known to mankind that dies after watching just one movie and can’t perform simple tasks without crashing.
- NSNancy Scott-Smith6 days ago5.0The person I dealt with was very professional, friendly and helpful. It was a pleasant experience. Unfortunately, the extended warranty on my laptop had expired so I chose not to get it fixed. I will definitely go back there to buy another one but couldn't deal with it tonight.
- EEEric6 days ago1.0Customer service is low on the list of priorities. This isn't the first time I've had problems with this Best Buy location, but it's definitely the last because I'll be spending my money somewhere else. I bought an item after being assured if it didn't meet my needs it could be returned without a restocking fee. It didn't work for me, so I went to return it a few weeks later and found out, of course, there was a $50 restocking fee. I spoke with a manager who said he didn't "doubt" one of his employees told me there would be no restocking fee, but there was nothing he could do about it. $50 is a lot to me. It shouldn't be anything to a 14 billion dollar company. But apparently it's s worth losing a Best Buy Total memeber who spends thousands of dollars in your store each year.
- RDRyan DiMauroJan 5, 20265.0One of the "Best" Best Buy stores ive been to. Everyone we encountered was helpful and knowledgeable. Took the time to answer even the smallest questions in great detail. Will go out of my way to return here.
- BVBob VanElslanderDec 26, 20255.0I'm giving this one 5 stars only because of the excellent service I received last visit. I purchased a TV online for Christmas and stock ran out before I could pick it up, but the salesman there was able to find a comparable model for an even better price in the store. I feel bad I can't remember his name atm but hats off to you sir!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Okemos?
You can shop TVs, computers, appliances, and more at Best Buy Okemos, with expert advice and Geek Squad support available.
What are the store hours for Best Buy at 2020 W Grand River Rd, Okemos?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Okemos offer curbside pickup services?
Yes, Best Buy Okemos provides curbside pickup services to make your shopping experience convenient.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad support is available at this location for expert repair and technical assistance.
Does the Best Buy store in Okemos have wheelchair accessible entrances?
Yes, this Best Buy location has wheelchair accessible entrances for your convenience.
What payment methods are accepted at Best Buy Okemos?
Best Buy accepts debit cards and checks; cash is not required as the only payment method.
Where can I get office supplies near Best Buy in Okemos?
Office Depot - Okemos 3379 and Office Depot Print and Copy Services are located nearby and offer a range of office equipment and printing services.
What dining options are available near Best Buy in Okemos?
Near Best Buy, you can enjoy meals at Pasilla Mexican Grill, Taco Bell, Buddy's Pizza, Burger King, McDonald's, and Panera Bread.
Are there fitness or wellness centers close to Best Buy in Okemos?
Yes, Planet Fitness gym is nearby if you're looking for a place to work out or relax at a health spa.
Can I recycle my old electronics at Best Buy Okemos?
Yes, Best Buy in Okemos offers electronics recycling services to help you dispose of old devices responsibly.