Verizon

4.7
257 reviews
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Business Details

48975 Grand River Ave, Novi, MI
48374, United States
(248) 773-8848
https://www.russellcellular.com/store-locations/novi-mi
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 48975 Grand River Ave.in Novi, MI 48374

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
48975 Grand River Ave, Novi, MI
48374, United States

Hours

Reviews

4.7
255 reviews
5 stars
225
4 stars
9
3 stars
3
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the exceptional service provided by staff, particularly highlighting employees like Matt, Randon, and Alyssa for their helpfulness and dedication.

Knowledgeable Staff

Many reviews noted the staff's extensive knowledge about products and services, which contributed to a smooth and informative shopping experience.

Mixed Experiences

While many customers had positive interactions, there were also reports of issues with billing and trade-ins, indicating inconsistency in service quality.

Store Environment

The store was described as clean and welcoming, with a friendly atmosphere that made customers feel comfortable during their visits.
  • TW
    Trent Wickenheiser
    3 days ago
    5.0
    Exceptional service and dedication. Thanks for the hard work, Matt!
  • CW
    Christopher Wade
    Jan 3, 2026
    5.0
    Excellent customer service and tremendous help
  • LM
    Lauren Monsanty
    Dec 11, 2025
    5.0
    Matt is awesome! He had my problem fixed within minutes and was very enjoyable to work with. Do not waste your time at the other Novi Verizon locations, unless you have 3 hours to kill and want to raise your blood pressure.
  • NV
    Nathan Vogel
    Oct 13, 2025
    5.0
    Russell Cellular overall was not a great company to work with and the situation I was placed in was handled terribly. I was very inclined to leave a 1 star review for this location after what happened with my family. The novi store manager, Matt, though, changed everything for us. Even after the DM contacted us saying he couldn’t help us and that we should find a different Verizon store to work with, Matt continued reaching out to us to try to fix the situation. Matt got everything handled for us and got us exactly what we needed when everyone else at Russell Cellular was telling us there was no helping us. Matt deserves a raise/promotion because he was awesome!!
  • DR
    Damien Rothchild
    Sep 12, 2025
    5.0
    Came in for preorder season!!!! Matt was so helpful and I will definitely be back. If you guys don't give this guy a raise, you are out of your minds! So knowledgeable and patient helping us out with all our needs and we are even getting setup with Internet soon. Thanks for all the info and I'll be back. Don't sleep on this store, they will take great care of you!
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Frequently Asked Questions About Verizon

What are the store hours for Verizon at 48975 Grand River Ave, Novi, MI?

Verizon at 48975 Grand River Ave, Novi, MI is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.

What brands of mobile phones and devices does Verizon offer at this location?

Verizon offers brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.