Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 48975 Grand River Ave.in Novi, MI 48374
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
253 reviews
5 stars
223
4 stars
9
3 stars3
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Matt, for their exceptional service and willingness to go above and beyond to resolve issues.
Knowledgeable Staff
Customers frequently highlighted the staff's knowledge and expertise in helping them choose devices and plans.
Positive Experiences
Numerous reviews reflected positive experiences, with customers expressing satisfaction with their visits and the assistance they received.
Efficiency
Customers appreciated the quick and efficient service, with many noting that their transactions were handled in a timely manner.
Mixed Reviews
While many reviews were positive, there were some complaints regarding issues with trade-ins and billing discrepancies.
- NVNathan VogelOct 13, 20255.0Russell Cellular overall was not a great company to work with and the situation I was placed in was handled terribly. I was very inclined to leave a 1 star review for this location after what happened with my family. The novi store manager, Matt, though, changed everything for us. Even after the DM contacted us saying he couldn’t help us and that we should find a different Verizon store to work with, Matt continued reaching out to us to try to fix the situation. Matt got everything handled for us and got us exactly what we needed when everyone else at Russell Cellular was telling us there was no helping us. Matt deserves a raise/promotion because he was awesome!!
- DRDamien RothchildSep 12, 20255.0Came in for preorder season!!!! Matt was so helpful and I will definitely be back. If you guys don't give this guy a raise, you are out of your minds! So knowledgeable and patient helping us out with all our needs and we are even getting setup with Internet soon. Thanks for all the info and I'll be back. Don't sleep on this store, they will take great care of you!
- DJDeborah JonesSep 12, 20255.0Super helpful and made our phone set up easy!! Employee had happy and bright personality!!! Made our experience fun!!! Would go back !!
- JCJames ClishamSep 12, 20255.0Great experience and service from the assistant manager and manager. Explained everything clearly and went above and beyond to help my wife and I - would recommend in a heartbeat and will definitely return.
- MLMichelle LagrouSep 8, 20255.0I have had the absolute best experiences at this location. Matt and his colleague Tyson have helped me multiple times with various issues and never fail to be incredibly friendly and helpful. Above and beyond every single time. I moved out of this area and I still drive minutes 25 minutes back to because of the exceptional Customer Service. Matt deserves a promotion and a raise. He is the absolute best. If I walk in and he is not there, I’m terribly disappointed and consider coming back another time just so he can be the one to help. Outstanding by employee.
Frequently Asked Questions About Verizon
What are the store hours for Verizon at 48975 Grand River Ave, Novi, MI?
Verizon at 48975 Grand River Ave, Novi, MI is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What brands of mobile phones and devices does Verizon offer at this location?
Verizon offers brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon store in Novi offer in-store pickup for orders?
Yes, the store offers in-store pickup services.
What payment options are accepted at Verizon in Novi?
They accept American Express, Cash, Discover, MasterCard, and Visa payments.
Does Verizon Novi require appointments for services or sales?
No, appointments are not required at this Verizon location.
Is the Verizon store in Novi wheelchair accessible?
Yes, the Verizon store has a wheelchair accessible entrance.
What products and services can I find at Verizon in Novi?
Products include Verizon Wireless, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans. Services include wireless service, mobile service, home phone service, and home internet.
Are there any restaurants near Verizon in Novi where I can eat before or after shopping?
Yes, nearby restaurants include Dickey's Barbecue Pit, Detroit Wing Co., Tropical Smoothie Cafe, Firehouse Subs, Dairy Queen, The Grand Diner, Don's of Traverse City, and Stingers bar and grill.
Where can I find banking services near the Verizon store in Novi?
Nearby banking services include Huntington Bank and PNC Bank, which are convenient for financial transactions when visiting Verizon.
Are there other mobile phone stores near Verizon in Novi?
Yes, other nearby mobile phone stores include Russell Cellular and T-Mobile, providing additional options for wireless products and services.