Geek Squad

Reviews

• KT

  K T

  Feb 2, 2026
  1.0
  can not speak to someone at the location you use. they have no idea what they are talking about and not knowledgable
• MA

  Mohammed Arsiwala

  Dec 15, 2025
  1.0
  Be prepared to be disappointed with their tech, service, they are the worst company. They cancelled my appointment three times and they poorly communicate.
• DW

  Donald Winn

  May 5, 2025
  1.0
  Hurried to get there for my appointment. After waiting 25 minutes, I aske dhow much longer it would be and was told 10 more minutes. It's like a doctors office. They do not care either as the services are all part of an annual plan or warranty work. They would not make it on their own because they suck. They will have business whether they do a good job or not. I left after she told me that and she did not care one bit. Not going back. This is the Novi MI Best But store and they don't care about this review either.
• MN

  Mc Namet

  Feb 18, 2022
  1.0
  Over priced total rip off
• JD

  James Donohue

  Dec 18, 2015
  5.0
  Yesterday morning I arrived, just before opening, at this Best Buy location with my 7 month old Dell computer. I could not access the internet from home. There were others at the door. Two were ahead of me for assistance by Geek Squad. The two gentlemen that were helping customers immediately addressed the issues that the customers had. When it was my turn, Matt plugged my computer in, asked me several questions regarding the issues I noticed, ran some diagnostics and fixed the problem. I was in and out in 45 minutes with no costs. I had my receipts, warranty information as well as Geek Squad protection. This experience has taught me that the people and the coverage make a huge difference when technical issues can happen. Matt ran several additional checks to make sure that he had diagnosed the problem correctly.

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