Verizon

4.9
486 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Northville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 15431 Beck Rd.

Details

  • Curbside pickupNot available

Location

Verizon
15431 Beck Rd, Northville, MI
48168, United States

Hours

Reviews

4.9
475 reviews
5 stars
465
4 stars
1
3 stars
1
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being helpful, knowledgeable, and friendly, with many specific mentions of Sabrina and Yousif.

Staff Expertise

Reviewers highlighted the staff's expertise in handling phone upgrades, account issues, and product knowledge, making the process smooth and efficient.

Store Environment

The store was described as beautiful and welcoming, contributing to a positive shopping experience.

Problem Resolution

Staff were noted for their ability to resolve issues effectively, with several customers expressing gratitude for the assistance they received.

Repeat Business

Many customers indicated they would return to this location due to the excellent service they experienced.
  • RR
    Raj Rajendran
    1 day ago
    5.0
    Matt was great in transferring my contents from old phone to my new phone. Thank you Matt and Chris
  • NK
    nick kenaya
    6 days ago
    5.0
    Had an awesome experience with Sabrina and Aws. Got me a brand new phone and made my bill cheaper. Highly recommend, will be coming back here for anything phone related.
  • LJ
    Lindsey Jones
    Nov 11, 2025
    5.0
    Sabrina is the go-to girl if you need a new phone at the Verizon location on northville. She fought hard for us when customer service didn't want to give us the credit for our phone, but she got it! She's the best!
  • GJ
    Gretchen Jones
    Nov 11, 2025
    5.0
    Sabrina was the most patient worker at the northville location. She fought to get us the best offer for us and even ended up saving us more money. If you need any help with phones at this verizon location, come and see her!
  • DY
    D YAKES
    Oct 31, 2025
    5.0
    Yousif is the best! He arranged for all new upgrades over a year ago for my family. Lots of devices - phones, ipad, watch. I had a phone debacle a year later and Yousif recognized me when I walked in - a year later - and helped sort out the issue. Customer service, transparent and honest transactions. This location is 15 minutes farther than another location to me, but I make the drive because I know Yousif will provide top notch customer service. Don't go anywhere else. If you don't like to wait, make an appointment - super easy and they will get you in/out as fast as they can.

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Northville offer?

Verizon Wireless Zone in Northville offers the latest smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

What are the store hours for the Verizon Wireless Zone at 15431 Beck Rd, Northville?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.