Verizon

4.9
592 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Niles, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2010 S 11th St.

Location

Verizon
2010 S 11th St, Niles, MI
49120, United States

Hours

Reviews

4.9
586 reviews
5 stars
568
4 stars
3
3 stars
2
2 stars
2
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being knowledgeable, friendly, and helpful, with many highlighting specific employees like Terrence, Jay, and Tracy for their exceptional service.

Efficiency

Many reviews noted the quick and painless service, with customers appreciating the fast setup and resolution of issues.

Value

Several customers mentioned that staff helped them find better plans and deals, resulting in savings on their bills.

Professionalism

The professionalism of the staff was frequently highlighted, with customers feeling well taken care of and respected during their visits.

Store Atmosphere

The store was described as having a friendly and welcoming atmosphere, making customers feel comfortable and valued.
  • KB
    Ken Brook
    3 days ago
    5.0
    I have been a Verizon customer for 20 years and the store in Niles, Mi has been the only one I will ever use. Customer service and support is outstanding. We had the extreme pleasure of working with Alexis and couldn’t be happier. 10 out of 10 .
  • MB
    Maddy Brook
    3 days ago
    5.0
    Alexis is amazingly helpful and quick. Answered all of our questions and explained everything to us. Genuinely grateful and impressed.
  • LL
    Leobardo
    5 days ago
    5.0
    Verizon employee was extremely helpful and knowledgeable. He helped me find exactly what I was looking for while staying within my budget. His expertise helped to make my visit stress free.
  • CC
    Carrera6
    Dec 22, 2025
    5.0
    Damon Coburn took care of us today at the Verizon Store in Niles. I’ll tell ya, if he’s not the manager he soon will be. He was vigilant to our needs & was extremely knowledgeable about everything. Instead of the easy way, he took the time to find plans and deals that actually saved us money. I offered him a cash tip but he wouldn’t accept it. This kid is going places! Great experience!
  • RA
    Rich Adams
    Dec 22, 2025
    5.0
    Damon got me set up with an S25 and worked with my budget. Helped me create login info and made the process quick and painless. I’d recommend this store over any other specifically for their customer service. Everyone works like a team!

Frequently Asked Questions About Verizon

Where is Verizon Wireless Zone in Niles located?

Verizon Wireless Zone is located at 2010 S 11th St, Niles, MI 49120.

What are the operating hours for Verizon in Niles?

Verizon in Niles is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.