Best Buy

4.0
2233 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5425 Harvey St, Muskegon, MI
49444, United States

Hours

Reviews

4.0
2,233 reviews
5 stars
1,088
4 stars
617
3 stars
253
2 stars
91
1 star
184

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude or unhelpful interactions.

Product Availability

Several customers noted issues with product availability, including items being out of stock or misrepresented online.

Checkout Experience

Checkout experiences varied, with some customers highlighting efficient service while others faced delays and issues with pricing.

Geek Squad Performance

The Geek Squad received positive remarks for their assistance, but there were also complaints about scheduling and service quality.

Store Environment

The store environment was generally described as clean, but some customers felt overwhelmed by staff presence or found it difficult to get assistance.
  • XG
    Xander G
    3 days ago
    4.0
    Always have what I need when it comes to gaming. Prices are a little high though
  • EB
    Ed Bodman
    Nov 16, 2025
    1.0
    I tried to return fully unopened airpods 3 weeks after purchase. The online communication said it would be at the discretion of the store manager. I talked w Ben and Adam at this store and they said their return policy was 14 days unless I wanted to pay an annual fee to become a premium customer. They were sticking to the policy. No refund or credit. Good bye Best Buy...
  • PC
    Pissed-Off Customer!
    Nov 9, 2025
    5.0
    I have had a love/hate with this store. Some of their former employees were disrespectful, and bluntly rude. So, I avoid this store like the plague. When I entered there today it reflected. For the second time, I had the privilege of working with Ced. I wrote a great review on him long ago, then had to replace it with the trash that was inflicted on me by others from this store. Ced cleared up all of my concerns and I spoke with several employees about this today. I will admit, Best Buy got a long time customer back today. Ced: Best Buy MVP. Keep that in mind when you come here. P.S. His coworker that helped me load up my frig, I didn't catch his name, but he's a Rockstar too. Thank you both for helping me settle this longtime grudge.
  • GL
    gary lawson
    Oct 27, 2025
    1.0
    Was trying to get through to somebody to get a quote on a remote car starter, took about 10 minutes for someone to answer, and he could barely speak English, I hung up, and called again, had a different person who could barely speak english, got frustrated, and went somewhere else.
  • MM
    Mahmood Masghati
    Oct 13, 2025
    1.0
    I have a suggestion for this store. I had an unexpected experience today when I went to buy two Nest camera products. The two cameras were on sale so I decided to buy them. The cashier, however, would not honor the sale price. I asked to talk to the manager. He said the sale ended yesterday. Ok, fair. But why is the sale price still posted on the shelf? He said it says that the sale ended yesterday. I looked at the price tag again. There was a small fine print in the corner of the tag saying that the sale ended yesterday. I dont think many people would notice that fine print and the tag should have been removed yesterday. Also when talking to the manager, he basically treated me like this is what it is and you can't have the sale price. I think an apology for leaving the sale tag on the shelf and "sorry for your inconvenience" from him would have been helpful. I didn't like the treatment there. Maybe this is a one time event for them but unfortunately I was that "one time.)

Frequently Asked Questions About Best Buy

Where is Best Buy located in Muskegon?

Best Buy is located at 5425 Harvey St, Muskegon, MI 49444, US.

What are the store hours for Best Buy Muskegon?

Best Buy Muskegon is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.