Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude or unhelpful interactions.
Product Availability
Several customers noted issues with product availability, including items being out of stock or misrepresented online.
Checkout Experience
Checkout experiences varied, with some customers highlighting efficient service while others faced delays and issues with pricing.
Geek Squad Performance
The Geek Squad received positive remarks for their assistance, but there were also complaints about scheduling and service quality.
Store Environment
The store environment was generally described as clean, but some customers felt overwhelmed by staff presence or found it difficult to get assistance.
XG
Xander G
3 days ago
4.0
Always have what I need when it comes to gaming. Prices are a little high though
EB
Ed Bodman
Nov 16, 2025
1.0
I tried to return fully unopened airpods 3 weeks after purchase. The online communication said it would be at the discretion of the store manager. I talked w Ben and Adam at this store and they said their return policy was 14 days unless I wanted to pay an annual fee to become a premium customer. They were sticking to the policy. No refund or credit. Good bye Best Buy...
PC
Pissed-Off Customer!
Nov 9, 2025
5.0
I have had a love/hate with this store. Some of their former employees were disrespectful, and bluntly rude. So, I avoid this store like the plague. When I entered there today it reflected.
For the second time, I had the privilege of working with Ced. I wrote a great review on him long ago, then had to replace it with the trash that was inflicted on me by others from this store. Ced cleared up all of my concerns and I spoke with several employees about this today. I will admit, Best Buy got a long time customer back today.
Ced: Best Buy MVP. Keep that in mind when you come here.
P.S. His coworker that helped me load up my frig, I didn't catch his name, but he's a Rockstar too.
Thank you both for helping me settle this longtime grudge.
GL
gary lawson
Oct 27, 2025
1.0
Was trying to get through to somebody to get a quote on a remote car starter, took about 10 minutes for someone to answer, and he could barely speak English, I hung up, and called again, had a different person who could barely speak english, got frustrated, and went somewhere else.
MM
Mahmood Masghati
Oct 13, 2025
1.0
I have a suggestion for this store. I had an unexpected experience today when I went to buy two Nest camera products. The two cameras were on sale so I decided to buy them. The cashier, however, would not honor the sale price. I asked to talk to the manager. He said the sale ended yesterday. Ok, fair. But why is the sale price still posted on the shelf? He said it says that the sale ended yesterday. I looked at the price tag again. There was a small fine print in the corner of the tag saying that the sale ended yesterday. I dont think many people would notice that fine print and the tag should have been removed yesterday. Also when talking to the manager, he basically treated me like this is what it is and you can't have the sale price. I think an apology for leaving the sale tag on the shelf and "sorry for your inconvenience" from him would have been helpful. I didn't like the treatment there. Maybe this is a one time event for them but unfortunately I was that "one time.)
Best Buy is located at 5425 Harvey St, Muskegon, MI 49444, US.
What are the store hours for Best Buy Muskegon?
Best Buy Muskegon is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Muskegon offer in-store or curbside pickup options?
Best Buy Muskegon offers in-store pickup, but does not currently offer curbside pickup.
Can I get repair services at Best Buy Muskegon?
Yes, Best Buy Muskegon provides service repair including support from the Geek Squad.
Is the Best Buy in Muskegon wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
What types of products can I find at Best Buy Muskegon?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at Best Buy Muskegon.
How can nearby restaurants like Five Guys or Olive Garden complement my visit to Best Buy Muskegon?
After shopping or picking up items at Best Buy Muskegon, you can enjoy meals at nearby restaurants like Five Guys for burgers or Olive Garden for Italian cuisine, making your visit more convenient and enjoyable.
Are there nearby coffee shops I can visit before or after shopping at Best Buy Muskegon?
Yes, there are several nearby coffee shops including Starbucks, 7 Brew Coffee, and Marble Slab Creamery where you can relax with a beverage during your visit.
Where can I get phone repair or locksmith services near Best Buy Muskegon?
Nearby options include Genius Phone Repair for mobile phone repair and minuteKEY or KeyMe Locksmiths for locksmith services.
What is the official website and how can I contact Best Buy Muskegon?
You can visit their website at https://stores.bestbuy.com/mi/muskegon/5425-harvey-st-480.html and contact them by phone at +1 231-798-6407.