Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,243 reviews
5 stars
1,094
4 stars
620
3 stars
251
2 stars
92
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and unhelpful employees.
Product Availability
Several customers expressed frustration with product availability, including issues with online orders not being honored in-store and misleading information about stock.
Geek Squad
The Geek Squad received positive remarks for their assistance and expertise, although some customers experienced issues with appointment management.
Store Experience
The store environment received mixed reviews, with some customers appreciating cleanliness and helpful staff, while others noted overcrowding and unprofessional behavior.
- STSusan Swan Tagg5 days ago5.0I like the store and I'm glad they have lasted this long. Staff is incredibly helpful.
- MCmc CMDec 27, 20252.0Poor Customer Service skills and/or accommodations. I recently bought a pair of open boxed Bose QuietComfort ultra headphones for $246.99. The sale on new ones is $269.99. I drove to Best Buy from Grand Haven, only to get home and find out the left speaker has a nonstop clicking noise. I drove back to Best Buy in Norton Shores to exchange them. They wanted me to pay the difference. I explained I do Customer Service for a living and the right thing to do, considering my time and gas to have to return, would to doing an even swap. They said no. I explained that it was their lack of QC of checking to see that the headphones actually worked properly before reselling them as open boxed caused this issue. They did not care and the kid had an attitude about it. I will not be shopping at this Best Buy and probably not any other Best Buy going forward given their stance of “You bought open boxed and assumed the risk it didn’t work properly.” I can see why Best Buy is struggling as a business to keep their brick and mortar stores open.
- DGDrew GreenDec 18, 20255.0Always great customer service.
- CLC LDec 17, 20251.0Don't ever buy any appliance from Best buy if you actually ever want it to be delivered and installed without bait and switch
- JWJill WilsonDec 6, 20255.0Brittany from the Geek Squad is amazing. She is calm, qualified and so helpful! We will be back for our tech needs for sure!
Frequently Asked Questions About Best Buy
Where is Best Buy located in Muskegon?
Best Buy is located at 5425 Harvey St, Muskegon, MI 49444, US.
What are the store hours for Best Buy Muskegon?
Best Buy Muskegon is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Muskegon offer in-store or curbside pickup options?
Best Buy Muskegon offers in-store pickup, but does not currently offer curbside pickup.
Can I get repair services at Best Buy Muskegon?
Yes, Best Buy Muskegon provides service repair including support from the Geek Squad.
Is the Best Buy in Muskegon wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
What types of products can I find at Best Buy Muskegon?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at Best Buy Muskegon.
How can nearby restaurants like Five Guys or Olive Garden complement my visit to Best Buy Muskegon?
After shopping or picking up items at Best Buy Muskegon, you can enjoy meals at nearby restaurants like Five Guys for burgers or Olive Garden for Italian cuisine, making your visit more convenient and enjoyable.
Are there nearby coffee shops I can visit before or after shopping at Best Buy Muskegon?
Yes, there are several nearby coffee shops including Starbucks, 7 Brew Coffee, and Marble Slab Creamery where you can relax with a beverage during your visit.
Where can I get phone repair or locksmith services near Best Buy Muskegon?
Nearby options include Genius Phone Repair for mobile phone repair and minuteKEY or KeyMe Locksmiths for locksmith services.
What is the official website and how can I contact Best Buy Muskegon?
You can visit their website at https://stores.bestbuy.com/mi/muskegon/5425-harvey-st-480.html and contact them by phone at +1 231-798-6407.