Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Monroe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
203 reviews
5 stars
100
4 stars
33
3 stars
11
2 stars
6
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for being rude and dismissive.
Store Experience
Customers reported issues with long wait times and poor service, with some feeling ignored or unappreciated during their visits.
Product Issues
Several customers experienced problems with their devices and reported dissatisfaction with the support received in resolving these issues.
Staff Knowledge
While some staff members were noted for their expertise and ability to assist customers effectively, others were described as unhelpful or lacking product knowledge.
Overall Satisfaction
Overall satisfaction varies greatly, with some customers expressing loyalty and positive experiences, while others indicated they would switch to competitors due to poor service.
- JDJ D1 day ago1.0Been waiting a hour just to be helped, on hold over the phone multiple times, customer service is not a priority here. Had assurion on my Device and were unable to replace or fix the issue immediately went 2 weeks with a broken phone and a bill I was responsible for stills customer service here are just rude and not very helpful
- JBJennifer BladelOct 19, 20255.0They offered me a great deal, ... To the near future purchase
- CCCindyOct 17, 20255.0Took my mom's phone in that she had a virus on. I dont have Verizon, and haven't had in 20 years. But after the customer service I received with her phone the other day I was highly impressed. May have to make the switch. Had her phone fixed in about 5 minutes. Very knowledgeable, friendly service. Quick too. Thank you!
- JFJenna FayJul 19, 20255.0Switched to Verizon a few months ago. My bill is half that of my old carrier. Michelle helped me figure out some stuff. She was great! Thanks Michelle!!
- WZWalter ZJun 26, 20255.0Went into the store today and had an issue with trying to use my Netflix perk. I was greeted by Brooke who was outstanding! She answered my questions and showed me how to solve the problem on the Verizon app. Brooke is very knowledgeable and would recommend anyone to see her. Thank you! 🙌
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Monroe?
The Verizon store in Monroe is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones does Verizon Monroe offer?
Verizon Monroe offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, and other brands like Motorola, Kyocera, and TCL.
What delivery and pickup options are available at the Verizon Monroe store?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for their online orders.
How can I schedule an appointment at the Verizon store in Monroe?
You can schedule an in-store appointment by visiting the Verizon Monroe website or using the My Verizon app to book your visit.
What types of products and services does Verizon Monroe offer for businesses?
Verizon Monroe offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans tailored for business needs.
Does Verizon Monroe accept mobile NFC payments and debit cards?
Yes, Verizon Monroe accepts payments via mobile NFC, debit cards, and also offers the option to pay by check. They do not require cash only.
Is there free Wi-Fi available at the Verizon Monroe store?
Yes, Verizon Monroe provides free Wi-Fi for customers at their store.
What nearby places can I visit before or after shopping at Verizon Monroe?
You can visit nearby places like Five Below for discount shopping, Maurices for women's clothing, or enjoy a meal at Firehouse Subs Frenchtown Mall and Bob Evans restaurant.
Where can I get a quick haircut close to Verizon Monroe?
There are several hair salons nearby including Supercuts, First Choice Haircutters, and Great Clips, all offering convenient options for a quick haircut near Verizon Monroe.
Are there any pet care services near Verizon Monroe?
Yes, nearby pet care services include PetSmart and PetSmart Grooming, where you can shop for pet supplies or get grooming services close to Verizon Monroe.