Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Monroe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
204 reviews
5 stars
100
4 stars
33
3 stars
12
2 stars
6
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and dismissive behavior.
Wait Times
Many customers experienced long wait times, both in-store and on the phone, leading to frustration.
Product Knowledge
Some employees demonstrated excellent product knowledge and problem-solving skills, while others were criticized for being unhelpful.
Store Environment
The store environment received positive remarks for cleanliness and organization, but some customers felt neglected or unwelcomed.
Billing Issues
Several reviews mentioned confusion and dissatisfaction with billing practices and promotional offers.
- CBCourtney Bracey1 day ago5.0Cannot say enough good things about my experience here. My husband and I worked with Justice and he was super friendly and helpful. Very pleasant experience highly recommend asking for Justice if you go to this store!
- MGMegan Geenens1 day ago5.0Ash was extremely helpful with getting myself and my husband a new phone. We haven’t had a new phone in over 10 years (still had the iPhone 8) He answered all our questions and got everything transferred over to us. Definitely would recommend coming to this location and ask for Ash!
- JDJ DNov 22, 20251.0Been waiting a hour just to be helped, on hold over the phone multiple times, customer service is not a priority here. Had assurion on my Device and were unable to replace or fix the issue immediately went 2 weeks with a broken phone and a bill I was responsible for stills customer service here are just rude and not very helpful
- NBNicole BladelOct 19, 20255.0They offered me a great deal, ... To the near future purchase
- CCCindyOct 17, 20255.0Took my mom's phone in that she had a virus on. I dont have Verizon, and haven't had in 20 years. But after the customer service I received with her phone the other day I was highly impressed. May have to make the switch. Had her phone fixed in about 5 minutes. Very knowledgeable, friendly service. Quick too. Thank you!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Monroe?
The Verizon store in Monroe is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones does Verizon Monroe offer?
Verizon Monroe offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, and other brands like Motorola, Kyocera, and TCL.
What delivery and pickup options are available at the Verizon Monroe store?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for their online orders.
How can I schedule an appointment at the Verizon store in Monroe?
You can schedule an in-store appointment by visiting the Verizon Monroe website or using the My Verizon app to book your visit.
What types of products and services does Verizon Monroe offer for businesses?
Verizon Monroe offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans tailored for business needs.
Does Verizon Monroe accept mobile NFC payments and debit cards?
Yes, Verizon Monroe accepts payments via mobile NFC, debit cards, and also offers the option to pay by check. They do not require cash only.
Is there free Wi-Fi available at the Verizon Monroe store?
Yes, Verizon Monroe provides free Wi-Fi for customers at their store.
What nearby places can I visit before or after shopping at Verizon Monroe?
You can visit nearby places like Five Below for discount shopping, Maurices for women's clothing, or enjoy a meal at Firehouse Subs Frenchtown Mall and Bob Evans restaurant.
Where can I get a quick haircut close to Verizon Monroe?
There are several hair salons nearby including Supercuts, First Choice Haircutters, and Great Clips, all offering convenient options for a quick haircut near Verizon Monroe.
Are there any pet care services near Verizon Monroe?
Yes, nearby pet care services include PetSmart and PetSmart Grooming, where you can shop for pet supplies or get grooming services close to Verizon Monroe.