Verizon

4.6
241 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Milford, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
525 N Main Street, Milford, MI
48381, United States

Hours

Reviews

4.6
241 reviews
5 stars
213
4 stars
3
3 stars
2
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Andrew, Laura, and Enrique.

Billing Issues

Several reviews highlighted ongoing problems with billing discrepancies and dissatisfaction with the promised promotions not being honored.

Store Environment

Some customers expressed frustration with the store's atmosphere, including loud music and perceived rudeness from staff during busy times.

Mixed Experiences

While many had positive interactions, there were notable complaints about service quality and unresolved issues, indicating inconsistency in customer experiences.
  • GC
    GNan Carol
    Dec 31, 2025
    5.0
    Natalie, you are the best! Tried to transfer a verizon account, which is next to impossible. Natalie was sooooo patient and helpful with the whole process. We appreciate your expertise and gracious attitude with us and the hoops that had to jumped through. You deserve a raise! Thank you again.
  • TF
    Todd Farrand
    Dec 27, 2025
    5.0
    I went in to check out some promos and left with promos and a new phone. The service was incredible. My best experience with Verizon in 25 years as a customer.
  • LL
    Lap of Luxury
    Dec 13, 2025
    1.0
    SCAM! PURCHASED NEW PHONE 11/25 & WAS TOLD BILL WOULD DECREASE BY $5 WITH SAME PLAN. REP SWORE UP & DOWN, BILL WOULD DECREASE. SURPRISE!!! BILL INCREASED BY $12! HAVE BEEN ON PHONE FOR 45 MINS WITH NO ANSWER YET. JUST WHAT I NEEDED & WANTED BEFORE CHRISTMAS, NOT!!
  • MD
    Mike Delfavero
    Nov 15, 2025
    5.0
    Verizon corporate is horrible but Zach and Fardad here are amazing
  • CT
    Cindy Trosin
    Oct 2, 2025
    5.0
    Matthias was very helpful in researching the best deal on a phone upgrade.

Frequently Asked Questions About Verizon

What products does Victra offer at the Verizon Authorized Retailer in Milford?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands are available at Victra Verizon Milford?

Available brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.