Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Midland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
435 reviews
5 stars
219
4 stars
71
3 stars
48
2 stars
23
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude and unhelpful.
Wait Times
Many customers expressed frustration with long wait times and inefficient service, often feeling neglected or skipped in line.
Product Knowledge
Some staff demonstrated excellent product knowledge and problem-solving skills, while others were criticized for lack of information and professionalism.
Store Management
Management received negative feedback for being unresponsive and dismissive, contributing to poor customer experiences.
Pricing Issues
Customers frequently mentioned dissatisfaction with pricing and billing practices, feeling that they were misled or overcharged.
- MSmike stocker5 days ago5.0Nice people, saved me money. I go way out of my way to go to this store.
- MPMiranda Prieur6 days ago1.0I had called the store to ask for some help with the settings on my phone. Was told I needed to come in as soon as possible to have my phone number changed due to the scam calls I was receiving. When I got to the store the women came up to me asked me the issue, I explained everything. She told me to go home and do a factory reset on my phone, offering no assistance to help. She did not introduce herself, ask my name, ask my phone # or even touch my phone to help figure out what the issue was. When I asked if there was another alternative then just doing a factory reset on my phone she told me no and proceeded to walk away. After pressing her again for more help she tried to sell me a protection plan, instead of helping to get it set up she told me to go do it on my own. She couldn't wait to get me out of the door. I went to the other location on Jefferson. When I arrived there I was greeted, they actually went into the settings of my phone and helped to solve the issue. I was then told that the factory reset on my phone would not have even solved my problems, and the protection plan would not have helped me. This was a complete sales tactic to get me into the store and then they didn't even help me and sent me out the door within 5 minutes. Completely disrespectful and the worst I have ever been treated in a situation like this.
- MWM WNov 13, 20253.0Very busy around 6p Thursday...waited 45 mins to be seen, took a while to get checked in, too, being they were checking other people in before us, when we got there first. I guess they were so busy, they didnt notice new customers or something. Good service once we got help though.
- RKRyan KaletoOct 30, 20251.0Literally sat in the store for almost 25 minutes to get a new phone only to be skipped in line. The customer that was sitting across the table who the associate came to help even told him that I was there first. He said, well, you are next on my list and started helping them. I got up and walked out. Guess I'll be buying my new $1,500 phone elsewhere.
- MSMichelle SparksSep 29, 20255.0Since moving up north we have had to find new places to do our business. We happen to be going into Midland & my hubby had an issue with his phone. We stopped in & Gabe was awesome! He took care of the problem & never pushed to buy anything. He was happy just to help us out. We did end up getting a 4th line on our account for my granddaughter ( she doesn't know yet!) He was the best sales person I've encountered with verizon. His manager was great also with stepping in when possible to help out to keep things moving so customers didn't have to wait as long! I will drive the extra half hour just to experience that kind of service again.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Midland?
The Verizon store in Midland is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sunday.
Can I schedule an in-store appointment at the Verizon Midland store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What mobile brands does the Verizon Midland store offer?
Verizon Midland offers mobile phones from brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What products are available for business customers at Verizon Midland?
The store offers business cell phones, mobile hotspots, tablets, and laptops to meet business needs.
Does Verizon Midland provide in-store pickup and delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which payment methods are accepted at the Verizon Midland store?
Verizon Midland accepts payments via check, debit card, and mobile NFC payments; cash-only payments are not required.
Is free Wi-Fi available at the Verizon Midland store?
Yes, free Wi-Fi is available inside the Verizon store.
What nearby restaurants can I visit before or after my visit to Verizon Midland?
You can enjoy dining at nearby restaurants like Fuji Sushi for Japanese cuisine, Culver's for American fast food, or Bob Evans for classic American meals.
Are there convenient shopping options near Verizon Midland for groceries or supplies?
Yes, stores like Meijer, Gordon Food Service Store, and Staples are nearby for grocery shopping and office supplies.
Which other telecommunications stores are located near Verizon Midland?
Nearby competing telecommunications stores include another Verizon location and a T-Mobile store, both convenient options for wireless needs.