Verizon

Reviews

• JK

  John Kovach

  Jan 31, 2026
  5.0
  Nick was great!
• HH

  Happy

  Jan 24, 2026
  1.0
  At first I was happy then they switched up on me at first they were giving me 300 for my trade in that was a lie they give me 150 n I told them I’d rather keep the phone then to take 150 for it then they originally said my bill would be 115 a month because I bundled it and I was gonna do auto pay and this and that in the other and now it’s like 165 a month I would not recommend switching to Verizon they say one thing n then do the opposite and your stuck not very professional guys
• TH

  Taylor H

  Jan 17, 2026
  5.0
  We were helped by Rob who was incredibly kind and patiently answered all of our questions. We’re so grateful for all of his help in straightening out our phones lines and helping me upgrade my phone. He was so genuine and sweet and made the process smooth and efficient. Thanks for your help Rob! :)
• RM

  Rachael Miller

  Dec 1, 2025
  5.0
  Went in to transfer phone services, upgrade my phone, and purchase a watch. I had a wonderful experience thanks to Taylor, Angel, and Matthew. Great customer service, quick and easy process, attentive to detail, and they made sure to help me get the best rates and deals. Phenomenal service overall :)
• MP

  Miranda Prieur

  Nov 18, 2025
  1.0
  I had called the store to ask for some help with the settings on my phone. Was told I needed to come in as soon as possible to have my phone number changed due to the scam calls I was receiving. When I got to the store the women came up to me asked me the issue, I explained everything. She told me to go home and do a factory reset on my phone, offering no assistance to help. She did not introduce herself, ask my name, ask my phone # or even touch my phone to help figure out what the issue was. When I asked if there was another alternative then just doing a factory reset on my phone she told me no and proceeded to walk away. After pressing her again for more help she tried to sell me a protection plan, instead of helping to get it set up she told me to go do it on my own. She couldn't wait to get me out of the door. I went to the other location on Jefferson. When I arrived there I was greeted, they actually went into the settings of my phone and helped to solve the issue. I was then told that the factory reset on my phone would not have even solved my problems, and the protection plan would not have helped me. This was a complete sales tactic to get me into the store and then they didn't even help me and sent me out the door within 5 minutes. Completely disrespectful and the worst I have ever been treated in a situation like this.