Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Madison Heights, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
296 reviews
5 stars
226
4 stars
18
3 stars
10
2 stars
8
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of individuals like Chris, Brad, and Jordan.
Mixed Experiences
While some customers had excellent experiences, others reported terrible service, including long wait times and unhelpful staff.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling complex issues and providing thorough explanations.
Store Management
The store manager received positive feedback for resolving issues and providing exceptional service, though some reviews mentioned unprofessional behavior from other staff.
Technical Assistance
Customers appreciated the assistance with technical issues and phone upgrades, although some faced challenges that were not resolved.
- AAA AOct 28, 20255.0Rizvi helped me upgrade my phones and he was exceptional. He was patient and ended up staying well over closing time to finish everything thoroughly.
- SASam AliOct 25, 20251.0Wish I could say something good lol. The absolute worst experience of my life, 0 stars, 0 out of 10, WOULD NOT RECOMMEND, stay away lol seriously save yourself the time.
- WWWebberOct 17, 20255.0Tia was incredibly helpful and very patient with all my questions. I absolutely appreciate all her help and thank you
- NMNancy MartinOct 14, 20255.0Very helpful patient staff able to accommodate my price range and novice i phone skills . Thanks. NM
- DCDavid CrisovanAug 29, 20255.0Spent hours on the phone with corporate. First with your AI computer then 2 different agents. Both to no avail. Went to the store and they handled it perfectly
Frequently Asked Questions About Verizon
What types of products does Verizon in Madison Heights offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands are available at the Verizon Madison Heights store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What services does Verizon Madison Heights provide?
They offer services including new lines, upgrades, new devices, and accessories sales.
What are the store hours for Verizon in Madison Heights?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Madison Heights offer in-store pickup?
Yes, in-store pickup is available for purchases at this location.
Which payment methods are accepted at Verizon Madison Heights?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon Madison Heights store wheelchair accessible and welcoming to all communities?
Yes, the store welcomes LGBTQ customers and offers free Wi-Fi for its guests.
What nearby food options are available near Verizon Madison Heights?
Nearby dining options include Steak 'n Shake, Krispy Krunchy Chicken, Cinnabon, Bob Evans, Sbarro, and Chili's Grill & Bar which customers might enjoy before or after shopping at Verizon.
Are there other mobile phone stores near Verizon Madison Heights?
Yes, nearby mobile phone stores include T-Mobile and the Sprint Store, which offer alternative wireless providers and device options.
What shopping options are close to Verizon Madison Heights for accessories and apparel?
Nearby shopping includes Pandora for jewelry, Bath & Body Works for beauty products, Justice and PacSun for clothing, and Jimmy Jazz for shoes and men's clothing.