Business Details
501 14 Mile Rd., Madison Heights, MI
48071, United States
Certified by Verizon • Feb 22, 2026
(248) 577-1500
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Madison Heights, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
318 reviews
5 stars
243
4 stars
18
3 stars
10
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Milad, Tia, and Chris.
Negative Experiences
Several reviews highlighted poor service experiences, including issues with incorrect orders, unhelpful staff, and long wait times.
Staff Training
Multiple customers suggested that staff training needs improvement, citing instances of unprofessional behavior and mistakes in handling orders.
Store Operations
Customers reported inconsistencies with store hours and issues with service availability, leading to frustration.
- MHMo HasinieFeb 17, 20265.0Absolutely five stars experience. Didn’t buy anything from them and Milad was still more than happy to work with me to lower my bill which he did. Thank You!
- KKKeith KujawskiFeb 16, 20265.0Milad went above and beyond to help my family get new phones and saved us money on our bill. Friendly and knowledgeable. Go see Milad! His help was much appreciated.
- MSMichelle SkewesFeb 13, 20261.0Horrible service! After paying hundreds of dollars on a phone, I show up at the time it was supposed to be ready and had to wait in my car for 30 minutes. I had to call customer service to get him to get my phone ready. He even tried to sell me a better phone multiple times after I already made my purchase online! DO NOT GO HERE!
- SMSaman Mohammed-AmeenFeb 12, 20265.0Milad was amazing he took care of me and saved me ton on my phone bill and got me a new phone!
- MTMikayla TrousdaleJan 26, 20265.0Had a very positive experience here, Milad who helped me was very nice and very helpful. Even though I came in less than an hour before closing he helped me with getting a new phone, and was very pleasant even though it took time to transfer my stuff to my new phone and ended up being there a little past closing time. I am very appreciative of his time and help! Overall a good experience.
Frequently Asked Questions About Verizon
What types of products does Verizon in Madison Heights offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands are available at the Verizon Madison Heights store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What services does Verizon Madison Heights provide?
They offer services including new lines, upgrades, new devices, and accessories sales.
What are the store hours for Verizon in Madison Heights?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Madison Heights offer in-store pickup?
Yes, in-store pickup is available for purchases at this location.
Which payment methods are accepted at Verizon Madison Heights?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon Madison Heights store wheelchair accessible and welcoming to all communities?
Yes, the store welcomes LGBTQ customers and offers free Wi-Fi for its guests.
What nearby food options are available near Verizon Madison Heights?
Nearby dining options include Steak 'n Shake, Krispy Krunchy Chicken, Cinnabon, Bob Evans, Sbarro, and Chili's Grill & Bar which customers might enjoy before or after shopping at Verizon.
Are there other mobile phone stores near Verizon Madison Heights?
Yes, nearby mobile phone stores include T-Mobile and the Sprint Store, which offer alternative wireless providers and device options.
What shopping options are close to Verizon Madison Heights for accessories and apparel?
Nearby shopping includes Pandora for jewelry, Bath & Body Works for beauty products, Justice and PacSun for clothing, and Jimmy Jazz for shoes and men's clothing.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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