Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Madison Heights, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
299 reviews
5 stars
227
4 stars
18
3 stars
10
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, with specific mentions of employees like Tia, Chris, and Brad.
Mixed Experiences
While many reviews highlighted excellent service, there were also significant complaints about unprofessional behavior and poor service from some staff members.
Store Operations
Several customers reported issues with store hours and service availability, including early closures and long wait times.
Technical Assistance
Customers appreciated the staff's ability to assist with technical issues and phone upgrades, although some faced challenges with the activation process.
- CCCo CJan 5, 20261.0Came in for an upgrade black lady ordered me the wrong device smh it took entirely hours with customer service to correct this and send the correct phone!!! I don’t recommend this location when I went back to this store a short guy didn’t want to assist me regarding the issue and act as if he didn’t care about their staff error he told me if I’m not purchasing there I can have the new store cancel the order why would he tell me that when it was this store screw up??? If I could leave zero stars stay away from this store!!! I asked the owner to contact me I still never got that but thankfully I got it resolved somewhere else!!!!
- LLLarry Owens lllJan 4, 20261.0Terrible I came in last week requesting a silver iPhone 17 pro max a black lady assisted me saying she only Had orange I told her I didn’t want a orange phone she said she would order it processed my order…today I get a message saying my orange iPhone is shipping soon which is not correct, I asked for silver now it’s saying I have to call and cancel this order and start the process over I’ve been transferred over and over I will not be returning here to process the new order would never return to this location!!! Such an inconvenience!!! Please train this associate better that is not okay I have to come all the way back to the store to get this resolved!!! Update went inside like the agent told me to do and the guy basically said he can’t cancel the order and sent me to another store this is ridiculous stay away from this location they need new staff and better training
- KRKristy ReppertJan 3, 20265.0Tia was so amazing with me tonight! What a gem you guys have with her! Thank you Tia!
- AAA AOct 28, 20255.0Rizvi helped me upgrade my phones and he was exceptional. He was patient and ended up staying well over closing time to finish everything thoroughly.
- SASam AliOct 25, 20251.0Wish I could say something good lol. The absolute worst experience of my life, 0 stars, 0 out of 10, WOULD NOT RECOMMEND, stay away lol seriously save yourself the time.
Frequently Asked Questions About Verizon
What types of products does Verizon in Madison Heights offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands are available at the Verizon Madison Heights store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What services does Verizon Madison Heights provide?
They offer services including new lines, upgrades, new devices, and accessories sales.
What are the store hours for Verizon in Madison Heights?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Madison Heights offer in-store pickup?
Yes, in-store pickup is available for purchases at this location.
Which payment methods are accepted at Verizon Madison Heights?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon Madison Heights store wheelchair accessible and welcoming to all communities?
Yes, the store welcomes LGBTQ customers and offers free Wi-Fi for its guests.
What nearby food options are available near Verizon Madison Heights?
Nearby dining options include Steak 'n Shake, Krispy Krunchy Chicken, Cinnabon, Bob Evans, Sbarro, and Chili's Grill & Bar which customers might enjoy before or after shopping at Verizon.
Are there other mobile phone stores near Verizon Madison Heights?
Yes, nearby mobile phone stores include T-Mobile and the Sprint Store, which offer alternative wireless providers and device options.
What shopping options are close to Verizon Madison Heights for accessories and apparel?
Nearby shopping includes Pandora for jewelry, Bath & Body Works for beauty products, Justice and PacSun for clothing, and Jimmy Jazz for shoes and men's clothing.