Geek Squad

Reviews

• AA

  AJ

  Oct 3, 2025
  1.0
  They don't listen they literally made me go to another part of the store when those people couldn't help me he wanted me to make an appointment. He could have just help3d me in the first place and didn't terribly managed
• KF

  Kurt Forbert

  Sep 8, 2025
  1.0
  Warning: We have had Geek Squad for year's now when you call they put you on hold hoping you'll hang up if you don't they'll hang up they no like longer do dash cam installation without charging you they doubled the membership fee from $100.00 to $200.00 a year for something you CAN'T use , Be careful they will rip you off any chance they can if you do decide to go with them first call Geek squad and get a taste of how your treated I think that will confirm everything on this post.
• ML

  MARGUERITE LAFFERTY

  Jan 2, 2017
  5.0
  I have had nothing but positive experiences with my geek squad in Madison Heights, Mi. They have not only done an excellent job with my computer repairs and needs, they answer all my questions and will give me help when I am looking at my options. THANK YOU Geek squad for all you do!
• BW

  Brian wilson

  May 11, 2016
  1.0
  We are in the middle of an endless process to get resolution on our Insignia 55" TV. The TV which is 6 months old and still under the manufac. warranty, stopped working about 1 week ago after we heard a loud popping noise. We have spent the last 7 days being bounced from dept. to dept. Yesterday, I finally found someone in their Geek Squad, at their headquarters in Minnesota (Luis) that was helpful and told me that someone would be out the next day with a replacement TV. Today a tech showed up without a TV, but with a quick diagnosis for a replacement part (Power Supply), that he said he should have in about a week and that may resolve the issue. I quickly called their Headquarters to complain and after 1 hour of hashing it out with a rep. I was transferred to someone I was told was their Top Geek Squad Manager/Supervisor. His name was (CAZ). He informed me there was nothing else they could do and said he could always just cancel the order and I could pay for and install the part myself. I have managed service teams and have worked with many service teams in many different fields over the years and this was by far the WORST CUSTOMER SERVICE I have ever experienced. If you have t use Best Buy, DO NOT get an extended warranty on anything. You want NOTHING to do with the Geek Squad.

Frequently Asked Questions About Geek Squad