Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions.
Product Availability
Several customers experienced issues with product availability and order fulfillment, leading to frustration and cancellations.
Store Experience
The store environment received positive remarks for cleanliness and organization, but there were complaints about long wait times and difficulty in getting assistance.
Installation Issues
Customers reported significant problems with installation services, particularly with appliances, leading to dissatisfaction with the overall service.
AS
Arin Steinhauser
3 days ago
3.0
Stopped in on a Sunday at noon, shelves were a mess, displays were missing display TV's, price tags were missing, the space was cluttered and there was a long line of open box TV's down the center aisle. Reminded me of ABC Warehouse. Not the technology hub Best Buy used to be.
KT
Khomsan Tammavuto
5 days ago
5.0
When I buy a new phone, I always think of the best buy because it's affordable. The service is excellent, always welcoming and giving good advice.
SB
sue banglmaier
Feb 18, 2026
5.0
Was having issues w storage space on my phone that was crashing some of my apps... a nice young man spent 20+ minutes w me only to find out it wasn't storage space... my WiFi settings got changed and he fixed it. Best visit!
SM
Shafaat Mehedi
Feb 11, 2026
1.0
Came here driving from kalamazoo side to get a desktop that is showing availabilabel. Turns out they don't do their inventory well. Waste of my time. Not worthy to come here.
MM
Matt
Jan 27, 2026
1.0
Tried to buy a TV but Manager Duane and his team could not have made it harder or more unpleasant. Arrived for curbside pickup with confirmation email identifying me as individual for pickup. Duane refused to help and simply said his side did not show me as pickup. I attempted to show him my confirmation email FROM BEST BUY, W/ me as pickup individual. His response was “I don’t care what you show me”. While in the store in front of Duane I called target across the street, confirmed the same TV was available for the same price. Canceled my order with Duane and spent my $500 at Target. Thanks to Duane, I’ll never shop Best Buy again but will certainly go to Target. You would think selling identical consumer products at identical prices with competition 1/10th of a mile away, Best Buy would try to specialize in the customer experience. Not Duane though. He made it clear he does not care about customers in his store. I tried really hard to spend my money there, Duane convinced me not to.