Brand Certified
Best Buy
4.1(5518 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
32320 John R Rd, Madison Heights, MI
48071, United States
Certified by Best Buy • Feb 22, 2026
(248) 583-7310
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/mi/madison-heights/32320-john-r-rd-414.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.1
5,518 reviews
5 stars
2,962
4 stars
1,365
3 stars
576
2 stars
181
1 star
434
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions.
Product Availability
Several customers experienced issues with product availability and order fulfillment, leading to frustration and cancellations.
Store Experience
The store environment received positive remarks for cleanliness and organization, but there were complaints about long wait times and difficulty in getting assistance.
Installation Issues
Customers reported significant problems with installation services, particularly with appliances, leading to dissatisfaction with the overall service.
- ASArin Steinhauser3 days ago3.0Stopped in on a Sunday at noon, shelves were a mess, displays were missing display TV's, price tags were missing, the space was cluttered and there was a long line of open box TV's down the center aisle. Reminded me of ABC Warehouse. Not the technology hub Best Buy used to be.
- KTKhomsan Tammavuto5 days ago5.0When I buy a new phone, I always think of the best buy because it's affordable. The service is excellent, always welcoming and giving good advice.
- SBsue banglmaierFeb 18, 20265.0Was having issues w storage space on my phone that was crashing some of my apps... a nice young man spent 20+ minutes w me only to find out it wasn't storage space... my WiFi settings got changed and he fixed it. Best visit!
- SMShafaat MehediFeb 11, 20261.0Came here driving from kalamazoo side to get a desktop that is showing availabilabel. Turns out they don't do their inventory well. Waste of my time. Not worthy to come here.
- MMMattJan 27, 20261.0Tried to buy a TV but Manager Duane and his team could not have made it harder or more unpleasant. Arrived for curbside pickup with confirmation email identifying me as individual for pickup. Duane refused to help and simply said his side did not show me as pickup. I attempted to show him my confirmation email FROM BEST BUY, W/ me as pickup individual. His response was “I don’t care what you show me”. While in the store in front of Duane I called target across the street, confirmed the same TV was available for the same price. Canceled my order with Duane and spent my $500 at Target. Thanks to Duane, I’ll never shop Best Buy again but will certainly go to Target. You would think selling identical consumer products at identical prices with competition 1/10th of a mile away, Best Buy would try to specialize in the customer experience. Not Duane though. He made it clear he does not care about customers in his store. I tried really hard to spend my money there, Duane convinced me not to.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Madison Heights?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Madison Heights.
What are the store hours for Best Buy in Madison Heights?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Madison Heights offer curbside pickup?
No, this location does not offer curbside pickup but does have in-store pickup available.
Is the Best Buy store at 32320 John R Rd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get repair services at Best Buy Madison Heights?
Yes, the store offers service and repair, including Geek Squad support.
Does Best Buy Madison Heights accept debit cards and checks?
Yes, the store accepts debit cards and checks as payment methods; it does not require cash only.
What nearby places can I visit for entertainment after shopping at Best Buy?
You can visit Astro Lanes bowling alley or Strike Masters Pro Shop for sporting goods nearby for additional entertainment.
Are there any dining options close to Best Buy Madison Heights?
Yes, nearby dining options include Wendy's, Jimmy John's sandwich shop, Pancheros Mexican Grill, and Starbucks coffee shop.
Where can I get shipping and printing services near Best Buy Madison Heights?
FedEx Office Print & Ship Center is close by, offering printing, shipping, and passport services like RushMyPassport.
Are there any beauty or personal care services near the Best Buy Madison Heights location?
Yes, nearby options include Great Clips hair salon and Levi Nail & Spa for beauty and cosmetic supplies.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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