About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Macomb, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
241 reviews
5 stars
195
4 stars
11
3 stars2
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff, particularly Randy and Brandon, for their helpfulness, professionalism, and knowledge.
Customer Service Issues
Several reviews highlighted poor communication and service experiences, including long wait times and unresolved issues.
Sales Practices
Customers reported concerns about misleading sales practices, including unexpected charges and issues with order fulfillment.
Positive Experiences
Despite some negative feedback, many customers expressed satisfaction with their overall experiences, particularly with specific employees.
Store Management
Some reviews mentioned inconsistent service quality, with certain staff members being described as rude or unhelpful.
- HSHeidi SaadOct 28, 20251.0Do not bother stopping in, find another location. This store is understaffed and the one person working does not acknowledge waiting customers even with eye contact. You are going to waste your time and eventually walk out, the same experience as being on hold with customer service for half the day and having it hang up on you.
- WTwilliam toccoAug 30, 20255.0During the difficulties today with the SOS outage employees are excellent with their information and spot on
- MHMaria HastingsAug 28, 20255.0Patient & understanding took their time with me
- JDJen DemesaAug 28, 20255.0Fantastic service. Brandon is always my go to for all my needs.
- LSLarry SteoartAug 28, 20255.0Best team in all of Verizon. Always get good service here! Top notch
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is your local Verizon Authorized Retailer offering a wide range of wireless devices, including phones, tablets, home internet, smartwatches, accessories, and more, with knowledgeable store consultants to assist you.
What are the operating hours of the Victra Verizon store in Macomb, MI?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
How can I contact the Victra Verizon store in Macomb by phone or email?
You can call the store at +1 586 646 2629 or email at Info@victra.com.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup services for customers who order online.
What brands of devices and accessories are available at Victra?
Victra offers devices and accessories from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several others including Casemate, Otterbox, PureGear, and Mophie.
What types of payment methods does the Victra Verizon store accept?
The store accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What languages are spoken at the Victra Verizon store in Macomb?
The store offers services in English and Spanish to better assist its customers.
Are there any nearby dining options close to the Victra store?
Yes, nearby dining options include Pita Way, an authentic Mediterranean restaurant, Dickey's Barbecue Pit for barbecue, Chop Fusion for Asian cuisine, and Starbucks coffee shops where you can grab a drink before or after your visit.
What nearby services can I visit when I come to the Victra store?
Near the Victra store, there are various services including Macomb MD Urgent Care for medical needs, Envy Nails and Great Clips for beauty and hair care, and Chase Bank for financial services.
Are there any other mobile phone stores close to the Victra Verizon retailer?
Yes, nearby mobile phone stores include the AT&T Store and AT&T Authorized Retailer in Macomb, MI, providing additional options if you are exploring mobile services and devices.