Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Livonia, MI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
317 reviews
5 stars
267
4 stars
12
3 stars3
2 stars4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly Fady, Jawan, and Darnell.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including issues with billing and staff behavior.
Technical Assistance
Several reviews highlighted staff's ability to assist with technical issues and phone setups, leading to positive outcomes.
Sales Practices
Some customers appreciated the lack of aggressive upselling, while others felt pressured or misled regarding charges.
Store Environment
The store was generally described as friendly and welcoming, although some customers experienced long wait times.
- PCPatricia Caleal2 days ago5.0Great service by Jamal
- RFRichard FidgeNov 13, 20255.0I absolutely love this store Noel is amazing thoughtful, passionate, and goes the extra step if you want great customer service come see Noel at the Livonia location
- WMWilliam MizeNov 2, 20251.0*Avoid this location like the plague* My elderly father recently visited this location with a monthly bill of $118.60. After dealing with one of the employees here, his bill unexpectedly increased to $211.52. He was told the total would only go up by about $20.00, yet he is now being overcharged by $72.92. Please note that this is not a corporate Verizon store — it is an authorized retailer. I strongly urge anyone reading this to do their research and only visit a corporate Verizon location. I have since educated my father on the difference between the two and will be reaching out directly to Verizon corporate regarding this issue. If this matter is not resolved promptly, I have already consulted with a lawyer regarding potential elder abuse and misrepresentation.
- STSky TuckerOct 28, 20255.0great service and knowledgeable staff. Glad I switched from Tmobile
- CSCurt StinsonOct 23, 20255.0Juwan(spelling?) was very helpful with our Verizon store visit. I was impressed with his patience with the elderly customers. He helped an old disabled woman to her car. Outstanding service.
Frequently Asked Questions About Verizon
What products does the Verizon store in Livonia offer?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location on 6 Mile Rd in Livonia?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options are accepted at this Verizon store?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store provide in-store pickup services?
Yes, the Verizon store offers in-store pickup service for customers.
What brands of devices and accessories are available at the Verizon store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does the Verizon store support multiple languages for customer service?
Yes, the store provides service in both English and Spanish.
How can customers schedule appointments or manage their Verizon services online?
Customers can use the My Verizon app or visit the quick link URL to schedule appointments and manage services.
Are there any notable nearby restaurants customers can visit before or after shopping at Verizon?
Yes, nearby restaurants include Smokys of Northville, Jersey Mike's Subs, Domino's Pizza, Mezza Mediterranean Grill, La Feast, and Akasaka sushi restaurant.
What nearby services could be useful if visiting Verizon in Livonia?
Nearby services include FedEx Office Print & Ship Center for shipping and printing needs, Prompt Urgent Care for medical services, and Block Advisors for financial and tax services.
Are there any nearby places where customers can relax or get beauty treatments after visiting Verizon?
Yes, customers can visit Diva Nails, Reborn Hair Company, or Shook Your Lashes Beauty for nail, hair, and beauty services nearby.