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Cricket Wireless Authorized Retailer

4.1
(139 reviews)

Business Details

29235 7 Mile Rd, Livonia, MI
48152, United States
(248) 387-8026
https://www.cricketwireless.com/stores/mi/livonia/29235-7-mile-rd

About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Livonia store today.

Location

Cricket Wireless Authorized Retailer
29235 7 Mile Rd, Livonia, MI
48152, United States

Hours

Reviews

4.1
139 reviews
5 stars
94
4 stars
15
3 stars
5
2 stars
3
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff members like Kelly, Kirsten, and Akilah, while others reported negative experiences with unprofessional behavior and lack of knowledge.

Store Operations

Several reviews mentioned issues with store hours, including being closed when expected and poor communication regarding availability.

Product Issues

Customers expressed frustration with product compatibility and service issues, particularly regarding phone activations and returns.

Overall Experience

While some customers had positive experiences and appreciated the service, others reported significant dissatisfaction, leading to a mixed overall perception of the store.
  • NN
    Naomi
    Feb 12, 2026
    1.0
    I didn’t even get to go inside this cricket and they racial profiled me in the back of their parking lot talking on the phone for 5 minutes and they called the cops on me. The place was closed so I don’t even how they saw me.
  • DM
    DK Murphy
    Jan 25, 2026
    5.0
    This was the only store open on 25 Jan (a snowy Sunday ) for twenty some miles!! Kirsten was a tremendous help with getting my daughter's phone situation straightened out. Thank you again!!
  • SW
    SLAYERARCHER Westberg
    Jan 25, 2026
    5.0
    I Highly Enjoyed My Time There And A Wonderful Great Terrific Help, Smiled And Greeted Me With Kindness 😊 😀 Super Sweethearted Help Me Throughout My Troublin Difficulties With Switching Older Phone With New Phone With Same Exact Service Like Before, Will Be Visiting Again To Make Payment Fer My Monthly Phone Bill 💯Absolutely Incredible💯🤲🤝🤗Kirsten🤗🙌🫶 🫵😏 You Were A Genuine Help Also A Joy To Be Around Thank 😊 You Fer Maken My Day 🤲 🙏 👏 👏 🙌 👏 🙌 🙏 🤲 ☺️🤩 10 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 ☺️🤩 STARZ 🤗 S🥺 Thank Y🥹u😌 🤔😍🫡 10 Iz My Favorite Number Not 5 🤔😍🫡
  • CS
    Caroline Shiner
    Jan 24, 2026
    5.0
    Came in with a new phone and immediately received stellar service. Respectful and knowledgeable. Helped with phone setup and gave great advice.
  • AJ
    Alicia Johnson
    Dec 5, 2025
    1.0
    Horrible, horrible, horrible! The staff, Kelly J and Erica along with the people on the 800 number. They are liars and thieves and have not a clue as to what they’re doing. I have to take them to court to retrieve monies owed to me from a refund for some EarPods that I returned unopened in less than 24 hours. They claimed for an entire month that the refund was approved and can’t understand why it’s taking so long for it to reach my checking account. They lied about activation fees being refunded or credited to my new account. Kelly is unprofessional by eating Chinese food in my presence while she took care of me with food flying from her teeth while speaking. I wish I had never stepped foot in this place. I wrote a review but it seems it was too long because it wouldn’t let me send it. They had the nerve to call the police on me after going back in the store to check the status of my refunds because they simply wanted me to leave. Mind you, I was frustrated because of all of the lies but never rude, loud or obnoxious. I wasn’t even angry. I never threatened anyone or anything like that for them to call the police. I decided to wait on the police, hoping they could tell me how to proceed. Once they arrived they simply said small claims court. So that’s what I’ll be doing today. Needless to say, I’ve canceled my services after only 3 1/2 weeks and I’m definitely suing for the lies, aggravation and theft on their part. I reached out to my son as well for him to cancel his new services with them because of how I was treated.

Frequently Asked Questions About Cricket Wireless Authorized Retailer

What types of cell phone plans does Cricket Wireless Authorized Retailer in Livonia offer?

Cricket Wireless offers customizable cell phone plans that fit your lifestyle, including unlimited talk, text, and data with no annual contract.

Does Cricket Wireless Authorized Retailer require a contract for its cell phone plans?

No, Cricket Wireless provides cell phone service plans with no annual contract required.

Brand Certified Facts from Cricket Wireless Authorized Retailer

Cricket Wireless Authorized Retailer partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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