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Brand Certified

Verizon

3.3
(478 reviews)

Business Details

2713 Preyde Blvd, Lansing, MI
48912, United States
(517) 367-0593

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Lansing for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2713 Preyde Blvd, Lansing, MI
48912, United States

Hours

Reviews

3.3
478 reviews
5 stars
227
4 stars
43
3 stars
24
2 stars
33
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, many reported long wait times, unhelpful interactions, and a lack of acknowledgment.

Sales Practices

Several reviews indicated dissatisfaction with sales tactics, including misleading promotions and upselling, leading to frustration among customers.

Store Experience

Customers frequently mentioned long wait times and disorganization in the store, with some feeling ignored or undervalued during their visits.

Staff Knowledge

While some staff members were noted for their expertise and helpfulness, others were criticized for being unprofessional or lacking the necessary knowledge to assist customers effectively.
  • ME
    Madeline Elliott
    Dec 9, 2025
    5.0
    The staff are so kind and helpful! They made me feel like they genuinely cared about me and getting the right phone. I took a while to decide on the type of phone I wanted and they were so knowledgeable about each phone and didn’t make me feel rushed. I will definitely go to this Verizon store again next time I need a new phone!
  • JH
    Jsh Hsgs
    Oct 15, 2025
    1.0
    Been sitting for 4 hours over 2 phones they done had people come in after n before with new n old phones guy said 6 mins to pack my phones after 4 hours been 20 minutes
  • MK
    Michael Keener
    Oct 11, 2025
    1.0
    They claimed they couldn’t cancel my line and pay off my remaining balance on my watch watch in the store which is a complete lie, and told me to call customer service instead, more so they just didn’t feel like doing it and that’s their way of not having to do their job
  • IB
    I B
    Oct 11, 2025
    5.0
    Shoutout Charles!! I stopped in with a billing question and he managed to lower the cost of my bill and upgrade me to an iPhone 16e (for no cost) on a trade-in deal. It didn’t take long either; maybe an hour, and I was a walk in. He was so helpful!
  • AH
    Ahmed Hasan
    Oct 8, 2025
    1.0
    Slowest worst workers they got here how I’m wait 20 min for someone to find a tablet after waiting 45 min in line

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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