Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Lansing for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
317 reviews
5 stars
133
4 stars
36
3 stars
17
2 stars
22
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude behavior and a lack of assistance.
Wait Times
Many customers experienced long wait times, with some waiting over an hour without being acknowledged.
Billing Issues
Several reviews highlighted problems with billing and promotions, including discrepancies in promised discounts and charges.
Store Management
Management received both praise for helpfulness and criticism for poor handling of customer issues, leading to frustration among customers.
- MEMadeline ElliottDec 9, 20255.0The staff are so kind and helpful! They made me feel like they genuinely cared about me and getting the right phone. I took a while to decide on the type of phone I wanted and they were so knowledgeable about each phone and didn’t make me feel rushed. I will definitely go to this Verizon store again next time I need a new phone!
- JHJsh HsgsOct 15, 20251.0Been sitting for 4 hours over 2 phones they done had people come in after n before with new n old phones guy said 6 mins to pack my phones after 4 hours been 20 minutes
- MKMichael KeenerOct 11, 20251.0They claimed they couldn’t cancel my line and pay off my remaining balance on my watch watch in the store which is a complete lie, and told me to call customer service instead, more so they just didn’t feel like doing it and that’s their way of not having to do their job
- IBI BOct 11, 20255.0Shoutout Charles!! I stopped in with a billing question and he managed to lower the cost of my bill and upgrade me to an iPhone 16e (for no cost) on a trade-in deal. It didn’t take long either; maybe an hour, and I was a walk in. He was so helpful!
- AHAhmed HasanOct 8, 20251.0Slowest worst workers they got here how I’m wait 20 min for someone to find a tablet after waiting 45 min in line
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Lansing?
The Verizon store in Lansing is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones does the Lansing Verizon store offer?
The Lansing Verizon store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Lansing Verizon store?
Yes, you can schedule an in-store appointment online or visit the store directly.
What delivery and pickup options does Verizon offer for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Does the Lansing Verizon store accept debit cards and mobile payments?
Yes, the store accepts debit cards, mobile NFC payments, and checks; it does not require cash-only payments.
Is free Wi-Fi available at the Verizon store in Lansing?
Yes, free Wi-Fi is provided at the Verizon store in Lansing for customer convenience.
What types of business products are available at Verizon Lansing?
Verizon Lansing offers business cell phones, mobile hotspots, tablets, and laptops.
What nearby dining options are available around the Verizon store in Lansing?
Nearby dining options include Pancheros Mexican Grill, McAlister’s Deli, Panda Express, Max & Erma’s, BJ’s Restaurant & Brewhouse, and Leo’s Lansing Bar and Grill.
Are there any nearby retail stores where I can shop after visiting Verizon?
Yes, nearby retail stores include Dick’s Sporting Goods, Chacos, Saucony shoe store, Kirlin’s Hallmark Shop, Little Green Apple gifts, Ethan Allen home decor, and Motherhood Maternity clothing store.
What nearby services can complement my visit to Verizon Lansing?
Nearby services include Panopoulos Kids Hair Salon and Massage Spa, M. Vincé Nail Spa, Portrait Innovations photography, Pogoncheff Dental, European Wax Center, and Comerica Bank for your banking needs.