Verizon

3.3
469 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Lansing for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2713 Preyde Blvd, Lansing, MI
48912, United States

Hours

Reviews

3.2
314 reviews
5 stars
132
4 stars
35
3 stars
17
2 stars
22
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees were praised for their helpfulness while others were criticized for being rude or unhelpful.

Wait Times

Customers frequently reported long wait times, often exceeding 30 minutes, leading to frustration.

Billing Issues

Numerous complaints about billing discrepancies and unfulfilled promotional offers, causing dissatisfaction among customers.

Store Management

Inconsistent management practices noted, with some customers praising managers for their assistance while others reported poor management and lack of accountability.

Product Knowledge

Some staff demonstrated good product knowledge and were able to assist effectively, while others were seen as lacking in this area.
  • JH
    Jsh Hsgs
    Oct 15, 2025
    1.0
    Been sitting for 4 hours over 2 phones they done had people come in after n before with new n old phones guy said 6 mins to pack my phones after 4 hours been 20 minutes
  • MK
    Michael Keener
    Oct 11, 2025
    1.0
    They claimed they couldn’t cancel my line and pay off my remaining balance on my watch watch in the store which is a complete lie, and told me to call customer service instead, more so they just didn’t feel like doing it and that’s their way of not having to do their job
  • IB
    I B
    Oct 11, 2025
    5.0
    Shoutout Charles!! I stopped in with a billing question and he managed to lower the cost of my bill and upgrade me to an iPhone 16e (for no cost) on a trade-in deal. It didn’t take long either; maybe an hour, and I was a walk in. He was so helpful!
  • AH
    Ahmed Hasan
    Oct 8, 2025
    1.0
    Slowest worst workers they got here how I’m wait 20 min for someone to find a tablet after waiting 45 min in line
  • EB
    Erica Beck
    Aug 23, 2025
    5.0
    We were really grateful for the help of Brice and Rosco who came in early on a Sunday to help troubleshoot problems we were having with our account. They were so helpful, we were really grateful for them and their persistence getting the problem solved. Best customer service we've had anywhere.

Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Lansing?

The Verizon store in Lansing is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Which brands of smartphones does the Lansing Verizon store offer?

The Lansing Verizon store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.