Apple Eastwood Towne Center

Reviews

• EL

  eric lapham

  4 days ago
  5.0
  Best store in Michigan
• CC

  Cristi

  Apr 3, 2026
  1.0
  Horrible experience. Worst customer experience ever. Phone was not charging correctly. At first Apple Store told me they could repair for free but parts wouldn’t be in for a few days but I could call Apple support for a faster replacement. Apple support said no the store should have replaced my phone since they didn’t have the parts. Store staff said they would not replace it until they’ve looked at it to confirm there’s no damage. The store Staff already had my phone in the back for about 30 minutes to run tests and told me it wasn't damaged. They said they would need to look at it again when the parts came in to confirm I asked if they would do that today but they said they can’t look at it until the parts come in. Explained that to Apple Store and they refused to swap my phone and told me to go to my phone carrier or be charged $1200 as they couldn’t verify I had Apple care. Then the staff member asked me what the big deal was? I said the fact that you’re threating to charge me $1200 and can’t see that I have Apple care. They kept giving me the run around, and threaten to charge me $1200 if my phone was damaged. Even though I have Apple care and insurance through my phone provider. No surprise, parts came in 3 days late went through phone carrier instead. Had new phone mailed to me the next day. Not sure what they can do at the Apple Store other than not help. Don’t waste your time at this store.
• JC

  Josh Castro

  Mar 22, 2026
  5.0
  Quick and easy service. I went to go pick up a few macbook air m5 laptops and I was in and out very fast. Friendly service. Clean building. Very welcoming staff.
• SA

  Sara Afzal

  Feb 28, 2026
  1.0
  Dear Apple Corporate Support, I am writing to request assistance regarding my recent in-store purchase and the difficulty I have experienced trying to exchange my device within the 14-day return period. I purchased an iPhone 17 Pro Max on February 23rd at the Apple Store in the Lansing area. This purchase followed a prior exchange of an iPhone 17 Pro. I am currently still within the 14-day return window for the Pro Max. After bringing the phone home, I noticed cosmetic scratches on the back of the device. In addition, I have continued concerns about the battery performance and camera quality. Although the in-store advisor ran diagnostics and indicated that the device passed testing, I am not requesting a repair. I am requesting an exchange under Apple’s standard 14-day return and exchange policy. When I returned to the store, I was informed that because this was my third visit, they would not exchange the same model again. I was advised to go to a different Apple Store, which is not conveniently located near me. I also contacted Apple Support by phone, and while I was offered the possibility of repair, I do not believe repair is appropriate for a device that was purchased just one day prior. I am simply requesting an exchange for the same model device under the standard return policy. I have been a cooperative customer throughout this process and would appreciate a fair resolution. Please advise on how this matter can be resolved promptly. Thank you for your time and assistance. Sincerely, Sara Afzal
• RP

  Ron Pomper

  Feb 28, 2026
  1.0
  TLDR: don’t buy the AirPods Pro 3 and don’t go to this store for any technical help I’m having persistent problems with AirPods Pro 3 not charging. The staff can’t figure out the issue and can only think of replacing parts. Have done this now 3 times. They drag their feet each time (each visit has taken more than an hour where I sit alone while they “talk to their manager”) and give me a hard time about replacing the parts. The next step is for me to mail in the AirPods for several weeks so their more advanced team can to try to figure out what is wrong.