Business Details
About
Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.
Location
Hours
Reviews
4.7
1,398 reviews
5 stars
1,246
4 stars
65
3 stars15
2 stars10
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, friendly, and professional, with many specific mentions of employees like Isaiah, Anthony, and Dalton.
Efficiency
Many reviews highlighted the quick and efficient service, with customers appreciating the fast processing times for phone upgrades and account management.
Problem Solving
Several customers noted the staff's ability to handle complex issues and provide tailored solutions, often going above and beyond to ensure satisfaction.
Mixed Experiences
While most feedback was positive, there were a few reports of poor service and communication, particularly regarding customer interactions and upselling tactics.
- SSStephanie S3 days ago5.0Anthony was super helpful helping me set up my phone tonight! He was friendly, patient, and worked hard to fix things when there was a problem with setup
- NSNeva S3 days ago5.0Dalton was great at getting me a new phone and explained everything perfectly!
- PSPatti SpaldingDec 23, 20255.0We had a great experience upgrading my phone. Dalton was knowledgeable and friendly. Whole process was quick and easy.
- TNToyota Transportation NorthwestDec 21, 20255.0I want to extend a sincere thank-you for the outstanding support I received from Isaiah regarding my Verizon account. For the past five years, I’ve relied on Verizon to meet my phone needs, and Isaiah’s handling of my recent account payment request went above and beyond in every way. From the moment he greeted me with patience and professionalism, I felt heard and respected. Isaiah listened carefully to my situation, explained each option clearly, and guided me to a solution that was not only efficient but also aligned with my long-term goals. He anticipated potential questions, provided proactive follow-up, and ensured every detail was correct before concluding the interaction. His calm demeanor, thorough knowledge, and genuine care truly stood out. What impressed me most: Clear communication and active listening Transparent explanations of all options and potential outcomes Timely, accurate, and patient follow-through A friendly, respectful, and solution-focused approach A personal touch that reaffirmed my confidence in Verizon after five years of service Isaiah’s dedication to exceptional customer service reflects highly on Verizon’s commitment to its customers. Please extend my gratitude to him and let him know his efforts are deeply appreciated. He has reinforced my trust in continuing to rely on Verizon for my payment needs and support. Thank you, Isaiah, for your outstanding service!
- JWJacima WhiteDec 18, 20255.0Dalton at the Gull Rd location did an amazing job helping me navigate through the process of purchasing my new phone. Dalton was very patient, professional, but also personable. Thank you, Dalton!
Frequently Asked Questions About Verizon
What services does Verizon at 5457 Gull Rd offer?
Verizon at 5457 Gull Rd offers the latest smartphones, tablets, wireless accessories, and full device repair services for smartphones and tablets.
What are the store hours for Verizon in Kalamazoo?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon provide any pickup or delivery services?
Yes, Verizon offers in-store pickup service.
Where is the Verizon store located in Kalamazoo?
The Verizon store is located at 5457 Gull Rd, Kalamazoo, MI 49048.
How can I contact the Verizon store at 5457 Gull Rd?
You can reach the Verizon store by phone at +1 269-459-8880.
Can I follow Verizon Kalamazoo on social media?
Yes, you can follow them on Facebook at https://www.facebook.com/teamwirelesskalamazoo/ and on Instagram using the handle @teamwireless.
Is there an AT&T Store near Verizon on Gull Rd?
Yes, there is an AT&T Store nearby that offers mobile phone accessories and retail services, providing another option for your wireless needs in the area.
Are there food options close to Verizon at 5457 Gull Rd?
Yes, there are several nearby dining options, including Hungry Howie's Pizza, Bangkok Flavor Thai Restaurant, Tropical Smoothie Cafe, Big Boy, and Subway, perfect for grabbing a meal before or after your visit.
If I need eye care services near Verizon, where should I go?
Nearby you can find Rx Optical now part of MyEyeDr., including optometrists and eye care clinics such as Rx Optical - KALAMAZOO / EAST SIDE, offering comprehensive eye care services.
Are there any other mobile phone stores near Verizon at 5457 Gull Rd?
Yes, besides Verizon, you can find Cellular and More - Kalamazoo and RadioShack nearby, offering additional mobile phone products and services.