Business Details
About
Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.
Location
Hours
Reviews
4.7
1,374 reviews
5 stars
1,225
4 stars
64
3 stars14
2 stars10
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Isaiah, Donovan, and Anthony.
Efficiency
Many reviews highlighted quick service, with customers often being in and out in under 30 minutes.
Product Knowledge
Staff demonstrated a strong understanding of products and services, effectively answering customer questions and providing tailored recommendations.
Mixed Experiences
While many customers had positive experiences, some reported issues with service delays and miscommunication regarding phone activations and trade-ins.
Store Environment
The store was generally described as clean and welcoming, contributing to a positive shopping experience.
- MYme you2 days ago5.0Donovan was amazing he got everything up and running even with complications he got threw them and got it all done amazing !!!!!!!
- DSDeb ScottNov 7, 20255.0My experience with Verizon has always been very good. Donovan helped me navigate adding Internet and various other options to my plan today. He gave me excellent service and I am very happy😃
- ZZZyloNov 6, 20255.0Went there start a line and got a new phone a new tablet and a new watch
- BSBethanie SchoenlyOct 23, 20251.0Customer service matters, tried getting prices on the phone this morning with the Verizon customer service and was told no. Came into the store, two guys in there helping two different people. Nobody said hello or we will be with you as soon as possible, nothing, and avoided eye contact with us it was really weird. We were completely ignored. Came in to buy 3 lines of service and 3 new phones. Bad experience all day today with Verizon, do better.
- BCBruce CrouchOct 23, 20255.0Donovan said he was with me on the ride all the way until the wheels fell off, I told him we had some serious curves and chuck holes that we had to avoid, he managed with his patience and expertise after a good four hours to help me, figure out the problem and get it straightened out! Thanks to him again. I’m back running with service.
Frequently Asked Questions About Verizon
What services does Verizon at 5457 Gull Rd offer?
Verizon at 5457 Gull Rd offers the latest smartphones, tablets, wireless accessories, and full device repair services for smartphones and tablets.
What are the store hours for Verizon in Kalamazoo?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon provide any pickup or delivery services?
Yes, Verizon offers in-store pickup service.
Where is the Verizon store located in Kalamazoo?
The Verizon store is located at 5457 Gull Rd, Kalamazoo, MI 49048.
How can I contact the Verizon store at 5457 Gull Rd?
You can reach the Verizon store by phone at +1 269-459-8880.
Can I follow Verizon Kalamazoo on social media?
Yes, you can follow them on Facebook at https://www.facebook.com/teamwirelesskalamazoo/ and on Instagram using the handle @teamwireless.
Is there an AT&T Store near Verizon on Gull Rd?
Yes, there is an AT&T Store nearby that offers mobile phone accessories and retail services, providing another option for your wireless needs in the area.
Are there food options close to Verizon at 5457 Gull Rd?
Yes, there are several nearby dining options, including Hungry Howie's Pizza, Bangkok Flavor Thai Restaurant, Tropical Smoothie Cafe, Big Boy, and Subway, perfect for grabbing a meal before or after your visit.
If I need eye care services near Verizon, where should I go?
Nearby you can find Rx Optical now part of MyEyeDr., including optometrists and eye care clinics such as Rx Optical - KALAMAZOO / EAST SIDE, offering comprehensive eye care services.
Are there any other mobile phone stores near Verizon at 5457 Gull Rd?
Yes, besides Verizon, you can find Cellular and More - Kalamazoo and RadioShack nearby, offering additional mobile phone products and services.