Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kalamazoo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
497 reviews
5 stars
245
4 stars
93
3 stars
32
2 stars
24
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for rudeness and lack of assistance.
Wait Times
Many customers reported long wait times, often exceeding expectations, leading to frustration.
Knowledge and Support
While some employees are noted for their knowledge and ability to solve problems, others are described as unhelpful or uninformed.
Store Experience
The store environment is generally clean and professional, but issues with staffing and management have been highlighted.
Product Issues
Customers have experienced problems with billing, device returns, and service plans, leading to dissatisfaction.
- MNMichael NevasOct 26, 20255.0Michael worked with us patiently for hours to get all of our lines over successfully, with most of the time spent with us on hold with our former phone carrier trying to get info needed to transfer! Excellent employees, very knowledge and patient, absolutely would recommend to anyone looking to switch service or upgrade their phone.
- KKKimberlyOct 15, 20251.0Customer Service? Not at this store. Do not recommend.
- RJRonda JohnsonSep 27, 20253.0Some are willing to help and some are more willing to help the pretty ones
- LLLindseySep 17, 20251.0Not only was Michael extremely rude, he refused to return a device that they incorrectly sold me unless I paid $50 because the box was open. But I wouldnt have know that it was wrong unless I opened it.I had to pay $60 activation fee and now a $50 return fee if I want to return a device that should have never been sold to me. They are loosing a long time customer!
- LTLuke TurneSep 15, 20251.0Returned a home internet that didn’t work the best after a couple weeks, tried to pay for the bill upon returning it and was told I would be refunded for using the service less than 30 days, I’ve received a call from version collections every day for the past two weeks since then and every time I answer to try to pay my bill they can’t find my account and continue to call me repeatedly every day.
Frequently Asked Questions About Verizon
What types of products does Verizon Kalamazoo offer?
Verizon Kalamazoo offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices like cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon Kalamazoo?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at Verizon Kalamazoo?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What delivery and pickup options are available at Verizon Kalamazoo?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Kalamazoo accept mobile or contactless payments?
Yes, Verizon Kalamazoo accepts mobile NFC payments, debit cards, and paychecks, but does not require cash only.
What services does Verizon Kalamazoo provide?
The store offers mobile plans, wireless internet plans, and voice plans to meet various connectivity needs.
Which brands are available at Verizon Kalamazoo?
Brands available include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
How can nearby transit stations or landmarks help me find Verizon Kalamazoo?
Although specific transit stations aren't listed, Verizon Kalamazoo is located at 5063 W Main St near landmarks like Hunan Gardens and Kung Fu Tea Kalamazoo, which can help you locate the store easily.
Are there any nearby food options for a meal before or after visiting Verizon Kalamazoo?
Yes, nearby dining options include Hunan Gardens (Chinese cuisine), Blimpie Subs & Sandwiches, Slap Shot Hockey Bar (burgers), Taco Bell, Panera Bread, and Baskin-Robbins for snacks or dessert.
What nearby shops or services can I visit along with Verizon Kalamazoo?
You can visit nearby stores like West Main Smoke Shop, Sally Beauty, Olive and Ivy Boutique, or services like The UPS Store 2003 and Shred Nations for printing and shipping needs.