Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kalamazoo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
500 reviews
5 stars
247
4 stars
93
3 stars
32
2 stars
24
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times, often exceeding expectations, even with appointments.
Product Knowledge
Several reviews indicate a lack of product knowledge among staff, leading to unresolved issues for customers.
Store Experience
The store environment received mixed reviews, with some customers appreciating the cleanliness and others noting discomfort due to long waits.
- DPDanielle PhillipsDec 9, 20255.0I went in with a fraud issue that I had been dealing with for two months. No one could help me, and every time I went into a store, I just kept being told to call and speak with fraud. Finally, today Walter was able to get my account straightened away and my service turned back on with out a hitch. I would highly advise asking for Walter if you need assistance!
- HXh8 xeusDec 5, 20251.0Terrible customer service.
- JCJames CaldwellNov 25, 20251.0Customer service is trash! Terrible! It's Terrible when salesman treat you like a commodity instead of a person. Verizon get your crap together!
- MNMichael NevasOct 26, 20255.0Michael worked with us patiently for hours to get all of our lines over successfully, with most of the time spent with us on hold with our former phone carrier trying to get info needed to transfer! Excellent employees, very knowledge and patient, absolutely would recommend to anyone looking to switch service or upgrade their phone.
- KKKimberlyOct 15, 20251.0Customer Service? Not at this store. Do not recommend.
Frequently Asked Questions About Verizon
What types of products does Verizon Kalamazoo offer?
Verizon Kalamazoo offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices like cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon Kalamazoo?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at Verizon Kalamazoo?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What delivery and pickup options are available at Verizon Kalamazoo?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Kalamazoo accept mobile or contactless payments?
Yes, Verizon Kalamazoo accepts mobile NFC payments, debit cards, and paychecks, but does not require cash only.
What services does Verizon Kalamazoo provide?
The store offers mobile plans, wireless internet plans, and voice plans to meet various connectivity needs.
Which brands are available at Verizon Kalamazoo?
Brands available include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
How can nearby transit stations or landmarks help me find Verizon Kalamazoo?
Although specific transit stations aren't listed, Verizon Kalamazoo is located at 5063 W Main St near landmarks like Hunan Gardens and Kung Fu Tea Kalamazoo, which can help you locate the store easily.
Are there any nearby food options for a meal before or after visiting Verizon Kalamazoo?
Yes, nearby dining options include Hunan Gardens (Chinese cuisine), Blimpie Subs & Sandwiches, Slap Shot Hockey Bar (burgers), Taco Bell, Panera Bread, and Baskin-Robbins for snacks or dessert.
What nearby shops or services can I visit along with Verizon Kalamazoo?
You can visit nearby stores like West Main Smoke Shop, Sally Beauty, Olive and Ivy Boutique, or services like The UPS Store 2003 and Shred Nations for printing and shipping needs.