Business Details
About
Cell Phone StoreTCC
TCC Jenison, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 7589 Cottonwood Dr.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
603 reviews
5 stars
563
4 stars8
3 stars8
2 stars5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Jesse, Ross, and Dallas.
Efficiency
Many reviews highlighted the quick and efficient service provided, with staff members helping customers set up new phones and plans smoothly.
Professionalism
Several customers noted the professionalism of the staff, particularly in handling complex issues and providing clear explanations.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to service transparency and long wait times.
- KDKyle Davis2 days ago5.0Roddie did a fantastic job and was super helpful, even though I happened to show up just before closing time the other day (FYI your hours are incorrect on Yelp / Apple Maps). He has a great customer service attitude that will make me a return customer.
- LNLori Nichols4 days ago5.0Fantastic location! Even better customer service! Roddie is awesome! Patient, kind, friendly, very knowledgeable. Smooth transfer from old phone to new. Roddie made it so easy!
- RKRyan KraussJan 5, 20265.0Somehow it is always busy when I go there, but they take good care of me. I would recommend making an appointment on the Verizon app. I've had multiple different employees help me and they all know what they're doing.
- KGKelly GoffJan 2, 20265.0Great experience at the Verizon store in Jenison! Roddy and Jesse provided outstanding service from start to finish. They were knowledgeable, patient, and took the time to make sure everything was set up correctly and that all my questions were answered. It’s clear they genuinely care about helping their customers. Highly recommend working with them if you stop into this location!
- TATeam ArmisteadDec 30, 20255.0Dallas handled our complicated cell phone issue with kindness and creativity. He kept us informed and invested a lot of time to make sure we got our issue resolved. THANK YOU!!!
Frequently Asked Questions About Verizon
What services does TCC Jenison offer as a Verizon authorized retailer?
TCC Jenison provides Verizon devices, wireless service plans including 5G, smartphones, tablets, Verizon home internet, and award-winning customer service for both consumers and businesses.
Where is Verizon TCC Jenison located?
It is located at 7589 Cottonwood Dr, Ste A, Jenison, MI 49428, USA.
What are the business hours for TCC Jenison?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does TCC Jenison offer in-store and curbside pickup?
Yes, TCC Jenison offers both in-store pickup and curbside pickup services.
Which smartphone brands are available at TCC Jenison?
TCC Jenison carries brands including Apple, Samsung, Motorola, LG, HTC, and Google.
Can I schedule an appointment or service online with TCC Jenison?
Yes, appointments can be scheduled online at https://www.tccrocks.com/appointments/.
What nearby places can I visit before or after shopping at Verizon TCC Jenison?
Nearby places include Biggby Coffee for a coffee break, Tacos El Cunado for Mexican food, and Frozen Yogurt Inspirations for dessert.
Are there other mobile phone stores near TCC Jenison?
Yes, nearby mobile phone stores include another Verizon location, AT&T store, and RadioShack.
What other services near TCC Jenison might be helpful for customers?
Nearby services include Members First Credit Union for financial needs, Aaron Dozeman - State Farm Insurance for insurance services, and Western Union for money transfer services.
How can customers protect their devices purchased at TCC Jenison?
Customers can stay covered with Total Mobile Protection, which provides device protection and service options. More information is available at https://www.tccrocks.com/total-mobile-protection/.