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Brand Certified

Verizon

3.7
(462 reviews)

Business Details

1137 Boardman Rd, Jackson, MI
49202, United States
(517) 768-1825

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Jackson for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1137 Boardman Rd, Jackson, MI
49202, United States

Hours

Reviews

3.7
462 reviews
5 stars
250
4 stars
61
3 stars
31
2 stars
25
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised specific employees for their helpfulness, while others reported rude or unprofessional behavior from staff.

Efficiency

Several reviews highlighted quick service and efficient problem resolution, but many customers experienced long wait times and poor management of customer flow.

Technical Issues

Numerous customers reported ongoing technical problems with their accounts and devices, leading to frustration and dissatisfaction.

Store Experience

The store environment received criticism for being unwelcoming and poorly managed, with complaints about being ignored or treated rudely.
  • JM
    John M
    Feb 3, 2026
    5.0
    If you’re heading in, talk to ZOE! She is the absolute difference-maker for us. She doesn’t just sell phones; she invests time into finding the best possible deal and ensures you actually understand what you’re signing up for. I’d hire her for my own company in a heartbeat. At the end of the day, cell phones are just objects—it’s people like Zoe who make the brand worth coming back to. Give this woman a raise!"
  • KR
    Kevin Rayl
    Dec 25, 2025
    5.0
    I thought it was a relatively smooth visit. My wife and I bought new phones. If you've bought cell phones then you know the rest. It seems to get quicker and easier every time.
  • SC
    stephen cross
    Dec 10, 2025
    5.0
    Zoe is phenomenal. Great fast service, explains everything well, just all around a perfect representation of how the place should be ran! If you go here I'd recommend asking for her!
  • PH
    Penny HIll
    Nov 1, 2025
    1.0
    I've never been treated so rudly and poor in a business ever. They refused to give me their business card and turned their name tag over... I guess because I was a insurance claim and wasn't a commission transaction I didn't deserve good customer service... As I told the Verizon customer service rep I had never been treated so bad and had such poor service ever. and he commented now you have..
  • NZ
    Nicole Zivojnovity
    Sep 15, 2025
    5.0
    This store is amazing about helping customers and making sure everything is working smoothly. Kyler is a great business manager with everything he does to help.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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