Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Jackson, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1515 N West Ave.
Location
Hours
Reviews
4.8
684 reviews
5 stars
616
4 stars
28
3 stars
13
2 stars7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, particularly highlighting employees like Lloyd, Nick, and Markas for their patience, knowledge, and willingness to go above and beyond.
Staff Knowledge
Customers frequently noted the staff's expertise and ability to explain technical details clearly, making the experience easier for those unfamiliar with technology.
Positive Experiences
Numerous reviews reflected overall satisfaction with the shopping experience, with many customers expressing their intent to return due to the friendly atmosphere and effective service.
Long Wait Times
Some customers reported long wait times and issues with inexperienced staff during busy periods, indicating a need for better staffing or management during peak hours.
- KFKaren FossJan 5, 20265.0I really am pleased how nick helped me get pictures back that I thought I lost from Christmas. Very very helpful. I highly recommend him to anyone that needs help.
- CWCaitlynn WilsonJan 1, 20265.0Nick was very helpful! Got us set up with a new phone and streaming services and even helped us save a bit of cash!
- TJTomi JonesDec 13, 20251.0Honestly, wouldn’t step foot back into this store. I’ve never had a worse experience than Sarah provided by anyone I was trying to purchase anything from. For working commission she sure doesn’t pride her job or taking care of her customers. she rolled her eyes the minute she was called away from her lunch to sell me a 1000 phone and a gizmo watch. Probably would have bought accessories as well. As a manager of sales people, I’d never hire her because some people do not belong in sales at all.
- MMMarianneOct 10, 20255.0I have had the best experience at your West Ave store in Jackson Michigan. The employee by the name of Nick Radecki was the best salesperson I have ever dealt with. He took his time to explain and show me how everything works and made me feel like I was the only person in the store. I am 77 years old and he was very understanding. Thank you for having such a caring person in your store. Marianne B.
- CSCheryl SmithSep 19, 20255.0Stopped into the Verizon Store @ 1515 N West Ave in Jackson today. I was lucky enough to receive help from employee Markas Townes. He was very patient & helpful to me. I really appreciated the customer service he provided while solving my pro lems. Thank you.
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Jackson offer?
Verizon Wireless Zone in Jackson offers the latest Verizon devices including smartphones, tablets, tech accessories, Verizon home internet, connected devices, and award-winning customer service.
What are the operating hours for Wireless Zone, Verizon Authorized Retailer in Jackson?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Where is the Verizon Wireless Zone located in Jackson?
It is located at 1515 N West Ave, Jackson, MI 49202, USA.
Does Wireless Zone offer in-store or curbside pickup for purchases?
Yes, Wireless Zone offers both in-store pickup and curbside pickup services.
How can I schedule an appointment or service with this Verizon retailer?
You can schedule appointments by visiting https://wirelesszone.com/appointments/.
What major wireless brands are available at Verizon Wireless Zone in Jackson?
They carry Verizon, Apple, Samsung, Google, Motorola, LG, Kyocera, and many more popular brands along with accessories from Otterbox, Lifeproof, JBL, and others.
What nearby businesses can I visit along with Wireless Zone on N West Ave?
Near Wireless Zone, you can visit Northwest Chiropractic Life Center for wellness services, Shapers Hair Salon for beauty treatments, and Jackson Window Cleaning for home cleaning services.
Are there dining options near Verizon Wireless Zone in Jackson?
Yes, you can find several nearby restaurants including Panda Express, Fazoli's Italian Restaurant, Potbelly Sandwich Shop, and Potbelly, ideal for grabbing a meal before or after your visit.
What other mobile phone stores are located close to Wireless Zone in Jackson?
Nearby mobile phone stores include Sprint Store, AT&T Store, and T-Mobile locations, providing additional options for wireless services and devices.
How can customers benefit from the nearby automotive services when visiting Wireless Zone?
Customers who visit Wireless Zone can conveniently access nearby automotive services such as Midas for repairs, G Force Automotive for maintenance, and Muffler Man for oil changes and parts, making it easy to handle multiple errands in one trip.