Verizon

4.8
686 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Jackson, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1515 N West Ave.

Location

Verizon
1515 N West Ave, Jackson, MI
49202, United States

Hours

Reviews

4.8
684 reviews
5 stars
616
4 stars
28
3 stars
13
2 stars
7
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, particularly highlighting employees like Lloyd, Nick, and Markas for their patience, knowledge, and willingness to go above and beyond.

Staff Knowledge

Customers frequently noted the staff's expertise and ability to explain technical details clearly, making the experience easier for those unfamiliar with technology.

Positive Experiences

Numerous reviews reflected overall satisfaction with the shopping experience, with many customers expressing their intent to return due to the friendly atmosphere and effective service.

Long Wait Times

Some customers reported long wait times and issues with inexperienced staff during busy periods, indicating a need for better staffing or management during peak hours.
  • KF
    Karen Foss
    Jan 5, 2026
    5.0
    I really am pleased how nick helped me get pictures back that I thought I lost from Christmas. Very very helpful. I highly recommend him to anyone that needs help.
  • CW
    Caitlynn Wilson
    Jan 1, 2026
    5.0
    Nick was very helpful! Got us set up with a new phone and streaming services and even helped us save a bit of cash!
  • TJ
    Tomi Jones
    Dec 13, 2025
    1.0
    Honestly, wouldn’t step foot back into this store. I’ve never had a worse experience than Sarah provided by anyone I was trying to purchase anything from. For working commission she sure doesn’t pride her job or taking care of her customers. she rolled her eyes the minute she was called away from her lunch to sell me a 1000 phone and a gizmo watch. Probably would have bought accessories as well. As a manager of sales people, I’d never hire her because some people do not belong in sales at all.
  • MM
    Marianne
    Oct 10, 2025
    5.0
    I have had the best experience at your West Ave store in Jackson Michigan. The employee by the name of Nick Radecki was the best salesperson I have ever dealt with. He took his time to explain and show me how everything works and made me feel like I was the only person in the store. I am 77 years old and he was very understanding. Thank you for having such a caring person in your store. Marianne B.
  • CS
    Cheryl Smith
    Sep 19, 2025
    5.0
    Stopped into the Verizon Store @ 1515 N West Ave in Jackson today. I was lucky enough to receive help from employee Markas Townes. He was very patient & helpful to me. I really appreciated the customer service he provided while solving my pro lems. Thank you.

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Jackson offer?

Verizon Wireless Zone in Jackson offers the latest Verizon devices including smartphones, tablets, tech accessories, Verizon home internet, connected devices, and award-winning customer service.

What are the operating hours for Wireless Zone, Verizon Authorized Retailer in Jackson?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.