Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,424 reviews
5 stars
1,187
4 stars
594
3 stars
304
2 stars
107
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported poor service and unhelpful employees.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or misrepresented online.
Store Environment
The store environment received mixed reviews, with some praising cleanliness and organization, while others criticized the layout and overall atmosphere.
Employee Knowledge
There were numerous complaints about staff lacking product knowledge and training, leading to customer frustration.
Return Policy Issues
Several customers expressed dissatisfaction with the return policy and experiences related to warranty claims.
- PWPenny Ward3 days ago1.0Terrible customer service and returns. Airpods bought as new, sealed box. When opened they were definitely used. Best buy would not return. This isn't first time this has been reported. Shady shady!!!! And box stores wonder why people as using Amazon!!!! I couldn't post unless I gave them one star. Didn't deserve it.
- BWBertha White5 days ago5.0Excellent customer service
- CMChris MountsNov 10, 20251.0You shouldn't buy anything from this best buy especially tvs I bought a tv and the side of the TV is messed up and they told me since the box isn't damaged they can't exchange it how stupid is that the plastic is still on the screen and in the original box with Styrofoam and everything in the wrap still you can obviously tell it's never even been plugged in you shouldn't shop here and I will be calling my best buy card and taking my business elsewhere from now on they didn't even look at the recpt just said the box isn't messed up so no return allowed
- CCChenilleOct 21, 20253.0Geek squad service was excellent, can't say the same for other store employees. When I was there to buy a laptop for the first time staff could not take the time to help me! Was disappointed since this location seemes to always be very busy.
- IAInge AlgerOct 7, 20251.0I bought a TV at Best Buy and was tricked or scammed into something I didn't know what was until I starting to receive annual bills I at first thought were TV insurance but apparently something I hadn't signed up for - apparently a non wanted membership to their so-called club or membership. I did NOT WANT THEIR DAMN MEMBERSHIP. I RECEIVED A CREDIT CARD WHICH I never used and tried to canceled thewhole thing on my cell which is impossible! Like the current investigation into Amazon's way of tricking people into membership, I was tricked into this scam very popular apparently with businesses by slick and smoothtalking emplyees without a conscience. I'm a senior citizen with no knowledge of or interest in technology at age 79. This scheme is unconscionable and should be investigated like Amazon and most likely other greedy businesses. So, in coclusion, let my story be a warning as I'm now bombarderd and threatened with billing letters for purchases I never made. I paid my television and insurance by check on day of purchase and have purchased nothing from Best Buy Jackson MI since 3 years ago. Beware of these large stores!!! ONE star because the TV is okay. Inge Alger - pissed off in Michigan. 😡
Frequently Asked Questions About Best Buy
What products can I find at Best Buy located at 1014 Jackson Xing, Jackson, MI?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.
What are the operating hours of Best Buy in Jackson, MI?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 8:00 PM.
Does Best Buy Jackson offer curbside pickup service?
Best Buy Jackson offers in-store pickup but does not currently have curbside pickup.
Is the Best Buy store accessible for customers with disabilities?
Yes, Best Buy has a wheelchair accessible entrance.
Can I get my electronics repaired at Best Buy in Jackson?
Yes, Best Buy offers service and repair for electronics.
What payment methods does Best Buy Jackson accept?
Best Buy accepts debit cards and checks; it does not require cash only payments.
Where can I find Geek Squad services near Best Buy in Jackson?
Geek Squad, offering mobile phone and electronics services, is located nearby Best Buy, providing expert tech support and repairs.
Are there convenient places to eat near Best Buy in Jackson?
Yes, Potbelly and Potbelly Sandwich Shop, both sandwich restaurants, are nearby, great for grabbing a meal before or after your visit.
How can I get to Best Buy if I’m using public transit or local gas stations?
Nearby convenience stores and gas stations like Express Stop, North West Ave Express Stop, BP, Buddy's Mini Mart, and bp are close to Best Buy and can help you locate or fuel up on your way.
Are there other stores near Best Buy where I can shop for toys or sporting goods?
Yes, Toys"R"Us for toys and Dunham's Sports for outdoor gear and sporting goods are nearby for additional shopping options.