Verizon

4.3
254 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2131 W. Houghton Lake Drive in Houghton Lake, MI 48629

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2131 W Houghton Lake Dr, Houghton Lake, MI
48629, United States

Hours

Reviews

4.3
244 reviews
5 stars
192
4 stars
10
3 stars
6
2 stars
6
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Will, Paige, and Ashley.

Efficiency

Several reviews noted quick service and efficient handling of transactions, with many customers being in and out in a short time.

Mixed Experiences

While many had positive experiences, some customers reported poor service, including rude staff and issues with account management.

Product Knowledge

Customers frequently mentioned the staff's expertise in explaining products and assisting with technical issues.

Store Environment

The store was generally described as clean and accommodating, although some customers noted issues with wait times and staffing.
  • CK
    Carol Keyes
    Nov 3, 2025
    5.0
    Great service from Carl!
  • LF
    Larry Foster
    Sep 14, 2025
    5.0
    My wife and I came to the Prudenville Russel wireless phone store to purchase a new phone. Will, the store manager greeted us and was very knowledgeable about all the products in the store. He was very patient assisting us. We purchased the Google Pixel 10 Pro wireless phone. He was very helpful answering all of our questions. I recommend Russel VERIZON store for all your wireless phone needs. Ask for Will.
  • JB
    Jennifer Bangert
    Aug 13, 2025
    5.0
    Luke did an amazing job!!!
  • MS
    Mikki Stegall
    Jul 26, 2025
    5.0
    He did a great job. I was in and out in 20 minutes.
  • DB
    Denise Tankka Brantley
    Jun 19, 2025
    5.0
    I had a great experience when I went to the Verizon store the other day. My representative was Will Usher. I could not have asked for any better service. Will was very patient with me, who is rather technology challenged, and solved my numerous issues. I purchased a new phone and a jet pack. He walked me through both and I left very pleased..I highly recommend this store and the representatives there are top notch. Thanks again for clearing up my confusion and being so patient with an older lady. Denise

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Houghton Lake, MI?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.

Where is the Verizon store located in Houghton Lake?

It is located at 2131 W Houghton Lake Dr, Ste 4, Houghton Lake, MI 48629.