Verizon

Reviews

• GR

  George Rayl

  Dec 17, 2025
  5.0
  Carl was helpful and courteous. It was a good experience.
• BZ

  Bonnie Zabel

  Dec 10, 2025
  1.0
  Went for a New Phone. Friday afternoon at 4:15pm. No other Customers, 3 workers. One Gentleman assisted us. He was friendly. Suggested comparable phone, Said ok, started transfer phone to phone. He was having difficulty with his IPad, he asked first worker for assistance, some given, but error not fixed. Tried again, several times, asked second worker, he was non committed and offered minimal assistance. Gentlemen assisting us made another attempt, still unable to complete transfer. He again asked for assistance from the other employee. He asked if he could try on his IPad, as perhaps that was the issue. The other employee reluctantly came over, took a look and suggested he try to process one line at a time. Finally, transfer was started. Unfortunately system to make purchase was down and he had to call for service. We were 41 in Que. What should have been less than 30 minutes was over 2 hours. Made a call on drive home and found out the second line added to my phone, was making the call. Upon returning home, it appeared the second line number was the main number and my real number wasn't on the phone. Called the Verizon phone number, a person identified they were from the call center. Explained the situation and I was put me on hold for a short time. The individual came back on the line and proceeded to say, the store was closing in 5 minutes and I was told the person who worked on my phone was returning to work tomorrow at noon and I could reach him then. Wow, Not Acceptable. Called Verizon help line, waited on hold for 30 minutes. Finally call connected, explained to the individual my situation, they asked me to hold while they looked at my account. I said sure, as they put me on hold, call was disconnected. Made second attempt and same happened. Took 30 minutes to reach a person, explained situation, (I did explain I was disconnected by last person, this worker took a call back phone number in case of disconnect), put on hold, and again disconnected. Waited 5 minutes, No call. Made Third attempt to reach Verizon help center and after 20 minutes, a gentleman answered, I started by saying DO NOT put me on Hold. I explained the last 2 phone calls and then explained why I was calling. This gentleman was Kind, Patient and spent 2 hours on the phone to get my phone working properly and my account all in order. I now have a working phone, a second line on my old phone and my bill is less a month than previously. But it was Extremely Frustrating to spend 5 hours of time to get everything completed correctly. However, I dropped the new phone on the very next day (Saturday evening) and unfortunately shattered the back of my Brand New Phone. My son said the Gorilla Glass shouldn't have shattered like it did. He suggested I go back to the store and see what they can do. The first chance I had was yesterday (Tuesday) just 4 days after purchase. I arrived just before 5 pm and the doors were locked. No workers to be seen and there was a Fed Ex sorry we missed you slip on the door. Hours said open to 7pm. I will try again later this week.
• CF

  Cathy Frederick

  Dec 1, 2025
  5.0
  I am so happy with the way that Randy helped me choose my new phone! He also helped with a case and screen protector. I have been in here before and he has always been helpful and friendly. Thank you Randy!!
• MP

  Marianne Pahssen

  Nov 24, 2025
  5.0
  I was pleased with the knowledge and help Will gave me also stopped in on Sunday and Carl was also very helpful. This was at Russell Cellular. Marianne Pahssen
• CK

  Carol Keyes

  Nov 3, 2025
  5.0
  Great service from Carl!

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