Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2131 W. Houghton Lake Drive in Houghton Lake, MI 48629
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
244 reviews
5 stars
192
4 stars
10
3 stars
6
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Will, Paige, and Ashley.
Efficiency
Several reviews noted quick service and efficient handling of transactions, with many customers being in and out in a short time.
Mixed Experiences
While many had positive experiences, some customers reported poor service, including rude staff and issues with account management.
Product Knowledge
Customers frequently mentioned the staff's expertise in explaining products and assisting with technical issues.
Store Environment
The store was generally described as clean and accommodating, although some customers noted issues with wait times and staffing.
- CKCarol KeyesNov 3, 20255.0Great service from Carl!
- LFLarry FosterSep 14, 20255.0My wife and I came to the Prudenville Russel wireless phone store to purchase a new phone. Will, the store manager greeted us and was very knowledgeable about all the products in the store. He was very patient assisting us. We purchased the Google Pixel 10 Pro wireless phone. He was very helpful answering all of our questions. I recommend Russel VERIZON store for all your wireless phone needs. Ask for Will.
- JBJennifer BangertAug 13, 20255.0Luke did an amazing job!!!
- MSMikki StegallJul 26, 20255.0He did a great job. I was in and out in 20 minutes.
- DBDenise Tankka BrantleyJun 19, 20255.0I had a great experience when I went to the Verizon store the other day. My representative was Will Usher. I could not have asked for any better service. Will was very patient with me, who is rather technology challenged, and solved my numerous issues. I purchased a new phone and a jet pack. He walked me through both and I left very pleased..I highly recommend this store and the representatives there are top notch. Thanks again for clearing up my confusion and being so patient with an older lady. Denise
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Houghton Lake, MI?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Houghton Lake?
It is located at 2131 W Houghton Lake Dr, Ste 4, Houghton Lake, MI 48629.
What brands does the Verizon store in Houghton Lake carry?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
Does the Verizon store offer in-store pickup for purchases?
Yes, in-store pickup is available for customers at this location.
What types of products can I buy at the Verizon store in Houghton Lake?
You can purchase Verizon Wireless plans, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What payment methods are accepted at the Verizon store?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby places can customers visit before or after shopping at Verizon?
Customers can visit Great Clips for haircuts, Samuel Mancino's Italian Eatery for dining, and the Home Depot for home improvement needs, all near the Verizon store.
Are there any other electronics or mobile phone stores near the Verizon location?
Yes, nearby options include Russell Cellular and RadioShack, both offering electronics and mobile phone products.
How can nearby businesses like Check `n Go and Dollar Tree be useful when visiting Verizon?
Check `n Go provides financial services that might be helpful, and Dollar Tree offers discount shopping, both conveniently located near the Verizon store.