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Brand Certified

Verizon

3.6
(712 reviews)

Business Details

3351 W Shore Dr, Holland, MI
49424, United States
(616) 786-0533

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Holland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3351 W Shore Dr, Holland, MI
49424, United States

Hours

Reviews

3.6
712 reviews
5 stars
360
4 stars
87
3 stars
60
2 stars
36
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were reported as rude or dismissive.

Wait Times

Many customers expressed frustration with long wait times, often exceeding 30 minutes, leading to dissatisfaction with the service.

Staff Knowledge

Some staff members were noted for their expertise and ability to assist customers effectively, while others were criticized for lacking knowledge and providing incorrect information.

Sales Practices

Several reviews mentioned aggressive sales tactics and issues with unauthorized charges, leading to customer frustration and loss of trust.

Store Environment

The store atmosphere received mixed reviews; while some found it welcoming, others reported feeling ignored or rushed.
  • KG
    Kimon Ganiatsos
    Feb 14, 2026
    5.0
    Shamas made setting up my mom’s phone painless. Thank you!
  • GW
    George Whitehead
    Feb 12, 2026
    5.0
    Michael was a great help to me when I turned in my husband's phone. He was patient and explained everything to me. Told me about improvements to our plan that would save money. Great person to work with!!! Thanks!
  • TF
    Taylor Fisher
    Feb 11, 2026
    1.0
    I called this store after switching my home internet and my family cell phone plan over to verizon from spectrum. I made the switch with sales over the phone. I called this location because they told me they have the phones in stock and i can go there and pick them up. Sp i called and the guy that picked up could not have been more rude or less helpful. Im not a picky person and im not hard to deal with and that guy sucks. It makes me second guess keeping my spectrum and canceling the Verizon before i even start.
  • BM
    B J Metas
    Feb 8, 2026
    5.0
    I was SOOOO frustrated with viruses on my phone. I wanted to scream. I went into the verizon store and I was fortunate enough to get help from Shamas Rodriguez. He calmed me down. He knew exactly what to do. He fixed my phone! Shamas, thank you so much!!!!!!
  • BH
    brandon hill
    Jan 22, 2026
    5.0
    Walked in looking to get the wifi box that runs off of 5g cell towers so I can game it up with the boys in the garage away from kids, the salesman Tj helped me out from the start. Super easy to talk to, always positive and smiling and not in a fake way. Very respectful and up front about everything including pricing, not a pushy salesman at all (I hate that), was even multi-tasking helping me and another customer (he was the last one there, closing for the day) and got us out the door in a timely fashion. Excellent service.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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