Best Buy

Reviews

• JR

  Jean Rutledge

  4 days ago
  2.0
  Won't buy at this store anymore. When they can't even answer a phone to help a customer, they are not worth of my dollars or time. I think their Ai really is a detriment to their business.
• KV

  Karrin Veenstra

  Feb 24, 2026
  1.0
  The person that waited on us at the store is the only one who gets a star I will never ever buy anything from Best Buy again talk about a headache you can't call him you can't communicate with them so what good is it it took them 2 weeks for me to get a washer dryer that I ordered that day they came the following Monday and I don't even think they had it to hook up then we had to try to jump through hoops to try to find it please people beware
• RG

  Rob Giacalone

  Feb 23, 2026
  2.0
  Don't bother calling this location, you won't get anybody local to talk to. Just AI and hard to understand people in another country that have a low quality of actual assistance. Gone are the days when you can just talk with somebody in store.... The only reason I didn't give a 1 star is because it's nobody's fault at the Holland location, just Best Buy as a whole.
• JP

  Jaean Jaque Pierre

  Feb 19, 2026
  1.0
  Stay away from this store and Best Buy all together. Got a monitor 2 years ago had a 4 year warranty replacement plan and was told by associate the there are “ no questions asked , simple replacement on the spot you won’t be without “ quote en quote , 2 years go by monitor won’t turn on , flickers , black screens , loud noise , glitches . Ok called Best Buy awful ai garbage number to get nowhere and to all to nobody in the USA . Call Corporate, they said absolutely it will be replaced you can just pick out another one after or during your appointment with geek squad , even noted it . We’ll drop it off and geek squad member confirmed it was defective 100 percent , said I should be able to pick something else up . Until your store manager intervenes Daniel . Very rude , not caring at all, argumentative with me about how this would cost him more money for a replacement than to see about it being repaired which it probably won’t be . Stuck without a monitor , maybe a month maybe more , gave zero options , and walked away . Even the geek squad felt bad for me and agreed . This was not the warranty as described by your own associates that is being honored . It is not rocket science to simply swap out another monitor and to simply do so after confirming it is basically a dead issue ! This is no longer customer service these days , it’s corporate greed . And managers such as yours need to be removed from such positions with attitudes like his . Your company is going to go down in a few years , the doors will close , I don’t wish that on anybody but with your countless excuses and examples with careless behavior it’s gonna happen . This has been escaleted to the bbb , and corporate. Make it right and do the right thing . It is your responsibility to honor what your sales associates tell customers about products and warranties ! Period ! Honor it ! Will never ever do business with Best Buy ever again nor will recommend your store to anyone ever again . Make it right , it’s that simple . !
• PL

  Peter Leffel

  Feb 9, 2026
  1.0
  Completely disgusted with the AI service on the phone is zero chance of ever getting to a real person to resolve a simple issue, puts you on hold and hangs up so then you have to start over completely ridiculous! This is not customer service by any measure!

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