Business Details
About
Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.
Location
Hours
Reviews
4.8
523 reviews
5 stars
487
4 stars
18
3 stars2
2 stars4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many highlighting specific employees like Iden and Stewart for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service, with customers often being in and out of the store in under an hour.
Product Knowledge
Staff demonstrated a strong understanding of products and services, providing clear explanations and helpful recommendations to customers.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding communication and sales tactics, indicating some inconsistency in customer experiences.
- CMCarey Michalski1 day ago5.0Stewart was very professional and knowledgeable about the problem I had with my phone.Very helpful picking out a new phone.
- ISIvyonna Springer4 days ago5.0Joseph was extremely helpful and patient throughout the process, and he made it easy for me to get a phone for my son.
- MSMarie Seiden5 days ago5.0Joseph helped my husband and I today. He explained all of our options to us and making sure was all set up, offered to order the color of the phone I wanted for me.
- KCKonrad CuklaJan 4, 20265.0What an incredible experience compared to dealing with AT&T. I cannot believe the amazing deals I got for signing up with Verizon and my bill is cheaper. Stuart walked me through everything seamlessly. Should have made the switch a while ago.
- HMholly maraJan 3, 20265.0stewart was fast & made it very simple with the best customer service met all my needs & requirements didn’t try to oversell me broke down everything for me & gave me the best deal would recommend seeing him made my visit fast & easy would recommend this store & seeing him for anything you need 10 out of 10 service
Frequently Asked Questions About Verizon
What products and services does Verizon at 16839 Kercheval Ave offer?
Verizon offers the latest smartphones, tablets, wireless accessories, and full device repair services for smartphones and tablets.
What are the store hours for Verizon at 16839 Kercheval Ave?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 11:00 AM to 3:00 PM.
Does Verizon provide in-store pickup service?
Yes, Verizon offers in-store pickup service at this location.
Where is the Verizon store located?
The Verizon store is located at 16839 Kercheval Ave, Grosse Pointe Park, MI 48230, USA.
How can I contact the Verizon store at this location?
You can contact the Verizon store by calling +1 313-290-2155.
Where can I find more information or updates about Verizon?
You can visit their website at http://www.teamwireless.com or follow their Facebook page at https://www.facebook.com/TEAMWirelessGrossePointe and Instagram handle @teamwireless.
What nearby places can I visit when I come to Verizon at 16839 Kercheval Ave?
Nearby places include The League Shop for gifts and fashion accessories, Village Nutrition cafe for health food and coffee, and Sanders Chocolate & Ice Cream Shoppe for candy and treats.
Are there beauty and wellness services near Verizon in Grosse Pointe Park?
Yes, nearby you can find Wildflower & Company offering beauty and massage services, A J Nail & Spa for nails, and Hair Goals 313 hair salon.
Can I find postal and financial services near the Verizon store at 16839 Kercheval Ave?
Yes, the US Post Office and USPS shipping center are nearby, as well as Flagstar Bank for financial services.
What dining options are available close to the Verizon store?
Nearby dining options include SNOWFOX restaurant, City Kitchen seafood and American cuisine, and Cold Stone Creamery ice cream shop.