Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 306 S James St in Grayling, MI 49738
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
261 reviews
5 stars
212
4 stars
17
3 stars
5
2 stars
5
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Tony, Cass, and Jake.
Sales Experience
Many customers appreciated the non-pushy sales approach, feeling that staff helped them find the best options without pressure.
Store Environment
The store was often described as clean and welcoming, contributing to a positive shopping experience.
Technical Support
Customers noted that staff were effective in assisting with phone setups and troubleshooting issues, although there were some complaints about specific instances of inadequate support.
Mixed Reviews
While many reviews were positive, there were notable complaints about poor service experiences, particularly regarding staff availability and assistance with non-sales inquiries.
- NCnorthwoodland company chappelOct 28, 20255.0TONY WAS SO PATIENT WITH US AND MADE SURE WE HAD OUR phones downloaded and working before he went home. Shout out for a great Salesman needs a raise.
- DRDebbie RutkowskiOct 26, 20255.0I had a most pleasant encounter with Tony while purchasing the Samsung Galaxy Note 25 Ultra. Tony was professional, knowledgeable, efficient, and easy to talk to. And he got me a great deal on my purchase. I look forward to dealing with him again in the future.
- TBTroy BoltonOct 5, 20255.0The phone tech was friendly, helpful and patient. Got me all set up with a wonderful new phone.
- MFmelissa farmerOct 1, 20255.0Every time I have been here, they have been pleasant and great to work with. They are also very knowledgeable. I am glad they are here and close to home without me having to drive further. Tony is great and no pushy sales. He brought out the phones and let me decide what was right for me. Helped set it up which we had some bumps but he figured it out and was still professional through it!
- BGBob GorskiSep 2, 20255.0Buying locally gave me the opportunity to meet Tony, who was the salesman who aided me with my purchase of my new Apple 16 three and accessories. he successfully transferred all my information from my old iPhone to the new one and help me reestablish my passwords.He was very knowledgeable and showed me how to use the new features on this particular iPhone. you couldn’t ask for a better advocate, representing your company and facility.
Frequently Asked Questions About Verizon
What is the address and contact information for the Verizon store in Grayling, MI?
The Verizon store is located at 306 S James St, Grayling, MI 49738. You can contact them at +1 989-344-1010 or via email at grayling.mi@russellcellular.com.
What are the store hours for the Verizon location in Grayling?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which mobile phone brands does Russell Cellular in Grayling offer?
They offer brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon store provide options for in-store pickup?
Yes, the store offers in-store pickup services.
What payment methods are accepted at Russell Cellular in Grayling?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
What types of products and services are available at this Verizon retailer?
Products include smartphones, tablets, accessories, smartwatches, and prepaid options. Services include wireless service, mobile service, home phone service, and home internet.
Is the Verizon store in Grayling wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Which nearby places can I visit after shopping at Russell Cellular?
Nearby places include Speedway gas station for a quick fuel stop, BC Pizza for a meal, and Rite Aid pharmacy for health essentials.
Are there convenient shipping or money transfer services near the Verizon store?
Yes, nearby you can find a UPS Authorized Shipping Provider for courier services and Western Union for money transfer services.
What automotive services are available near the Verizon retailer in Grayling?
Close to the store, you can find Feeny Ford of Grayling, Inc. for car dealership services, Auto Value Grayling for automotive parts, and McLean's Repair Shop for vehicle repairs.