Business Details
About
Cell Phone Store
TCC Grand Rapids, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 355 Wilson Ave Nw.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
383 reviews
5 stars
349
4 stars
8
3 stars3
2 stars1
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Roddie received numerous accolades for his exceptional customer service, being described as helpful, patient, and knowledgeable.
Staff Professionalism
Many customers praised the professionalism and friendliness of the staff, particularly Roddie, Cody, and Jesse.
Efficiency
Customers frequently noted the quick and efficient service they received, especially during phone setup and troubleshooting.
Knowledgeable Staff
Reviewers highlighted the staff's knowledge about products and services, which helped them make informed decisions.
Positive Experiences
Overall, customers reported very positive experiences at the store, often recommending it to others.
- JMJared ManhartNov 11, 20255.0Had a great experience at Verizon switching my plan. The rep was super helpful and actually took the time to make sure everything was set up right before I left. Super easy process and really appreciate the great service. Even if you like your current plan, I’d still bring your bill down there and have a talk. You might be surprised.
- BKbill kozakOct 31, 20255.0Roddi was great!
- AMAbby MilarchOct 20, 20255.0Roddie was so helpful and so kind! He made the process of getting and setting up my new phone so easy. I was in there for less than an hour, and when I left my phone was fully set up with no issues. He was thoughtful and talked with me the whole time. He made sure I was aware of and fully set up with my free subscriptions with the new phone. I’ve never had such an efficient phone set up process. Definitely 5 star service at this verizon!!
- BBBrianna BenavidesOct 14, 20255.0Cody provided outstanding service at this Verizon store! He went over all my options and was incredibly patient, positive, and understanding the entire time. He went above and beyond to make sure I got the best deal and clearly explained everything along the way. His genuine care for customers is truly impressive, he makes you feel valued every step of the way. If you’re visiting this location, I highly recommend asking for Cody, he sets the standard for excellent customer service!
- MMMatthew MitchellOct 11, 20255.0My man Roddie took of me in a timely and efficient manner. I went to Plainwell Verizon yesterday paid them $40 to transfer my phone and they didn’t do anything. Took my phone to Roddie and he had me in and out in 30 mins with all my info on my new phone. Good, smart, intelligent worker. Rare to find keep em around
Frequently Asked Questions About Verizon
What products and brands does Verizon at 355 Wilson Ave NW offer?
Verizon at 355 Wilson Ave NW offers a variety of products including smartphones, tablets, wireless devices, and accessories from brands like Apple, Samsung, Motorola, LG, HTC, and Google.
What are the operating hours for the Verizon store at 355 Wilson Ave NW?
The Verizon store is open from 10:00 AM to 6:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Does Verizon at this location offer in-store and curbside pickup?
Yes, Verizon offers both in-store pickup and curbside pickup services.
What types of services can I get at the Verizon authorized retailer?
Services include prepaid plans, bill payments, business accounts, new lines, upgrades, device activation and financing, total mobile protection, Verizon unlimited plans, and more.
Where is the Verizon authorized retailer located?
The store is located at 355 Wilson Ave NW, Suite 400, Grand Rapids, MI 49534.
Is there a way to schedule an appointment at Verizon in Grand Rapids?
Yes, you can schedule an appointment through their online reservation page at https://www.tccrocks.com/appointments/.
How can I contact the Verizon store at 355 Wilson Ave NW?
You can reach them by phone at +1 616-735-3162.
Are there any dining options near the Verizon store at 355 Wilson Ave NW?
Yes, nearby dining options include Papa Murphy's Take 'N' Bake Pizza, Morning Belle for breakfast and brunch, Biggby Coffee, Stan's Tacos, Crooked Goose, Pizza Hut, Panera Bread, Tropical Smoothie Cafe, Jet’s Pizza, Arby's, Chick-fil-A, Culver’s, and Jimmy John's.
What other mobile phone stores are close to Verizon at 355 Wilson Ave NW?
Nearby mobile phone stores include another Verizon location and the AT&T Store, offering alternatives for phones and accessories.
What nearby amenities can customers visit before or after shopping at Verizon?
Customers can enjoy services like Allure Nail Bar for beauty treatments, Great Clips for haircuts, Rx Optical for eye care, and visit convenience stores such as Meijer and Next Door Store. Gas stations like Marathon Gas are also close by for quick refueling.