Business Details
5925 28th St Se, Grand Rapids, MI
49546, United States
Certified by Verizon • Feb 22, 2026
(616) 278-1088
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/mi/grand-rapids/5925-28th-st-se
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Grand Rapids, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 5925 28th St Se.
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.9
250 reviews
5 stars
244
4 stars1
3 stars0
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, with many highlighting specific employees like Scott, Ryan, and Kenneth for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service, with customers appreciating the minimal wait times and smooth processes for phone upgrades and setups.
Mixed Experiences
While most feedback was positive, there were a few negative experiences, particularly involving billing issues and inconsistent service from certain staff members, notably Nancy.
Store Environment
The store was described as clean and welcoming, contributing to a pleasant shopping experience for customers.
- KRKylie Robb2 days ago5.0This was the most painless experience I have ever had at any phone store. I would highly recommend. 😁
- CBColton BoerFeb 17, 20265.0Great service got helped right away. Love the new phone. Was helped by Jordan and Greyson, the help me and got my phone set up right away
- CPChristine PitcherFeb 16, 20265.0Staff was very friendly and fixed my phone problems quickly.
- JBJack BamaJan 29, 20265.0Yooo 5 out of 5. Great customer service. Clean storefront. Very helpful manager who was very knowledgeable. I would highly recommend this location for your wireless needs.
- BBbfurman23Jan 29, 20265.0Great experience at this Verizon store. Super friendly, knowledgeable staff and the manager really runs a solid team. They made everything quick, easy, and actually took the time to help instead of rushing me out. Highly recommend this location if you want smooth, no-stress service.
Frequently Asked Questions About Verizon
What types of products does Verizon Wireless Zone in Grand Rapids offer?
Verizon Wireless Zone in Grand Rapids offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more from brands like Apple, Samsung, Google, and Motorola.
Where is the Verizon Wireless Zone located in Grand Rapids?
It is located at 5925 28th St Se, Ste B, Grand Rapids, MI 49546, USA.
What are the store hours for Verizon Wireless Zone in Grand Rapids?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Wireless Zone offer in-store pickup services?
Yes, Verizon Wireless Zone offers in-store pickup for your convenience.
What types of services does Verizon Wireless Zone provide?
Services include bill payments, new lines, upgrades, device activation, device financing, Verizon Wireless plans, total mobile protection, prepaid plans, wet phone recovery, and no contract plans.
What makes Verizon Wireless Zone in Grand Rapids unique?
They specialize in Verizon Wireless products with excellent customer service, including wet phone recovery and expert wireless support.
How can I contact Verizon Wireless Zone in Grand Rapids?
You can call them at +1 616-278-1088 or visit their Facebook page at https://www.facebook.com/449682714889187 for more information.
Are there places near Verizon Wireless Zone where I can get physical therapy?
Yes, Athletico Physical Therapy - Grand Rapids (Cascade) and Athletico Physical Therapy are nearby locations offering physical therapy services.
Where can I get a haircut or a beauty treatment near Verizon Wireless Zone?
Nearby options include Sport Clips Haircuts of Grand Rapids - Cascade Crossings, Cut Loose Salon, and Bella Nails, which provide haircuts and beauty treatments.
Are there dining options close to Verizon Wireless Zone in Grand Rapids?
Yes, you can find eateries like Jimmy John's sandwich shop, Burger King, and Indian Masala restaurant close to Verizon Wireless Zone for quick and diverse meals.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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