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Brand Certified

Verizon

4.9
(250 reviews)

Business Details

5925 28th St Se, Grand Rapids, MI
49546, United States
(616) 278-1088

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Grand Rapids, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 5925 28th St Se.

Location

Verizon
5925 28th St Se, Grand Rapids, MI
49546, United States

Hours

Reviews

4.9
250 reviews
5 stars
244
4 stars
1
3 stars
0
2 stars
1
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and helpful staff, with many highlighting specific employees like Scott, Ryan, and Kenneth for their exceptional service.

Efficiency

Many reviews noted the quick and efficient service, with customers appreciating the minimal wait times and smooth processes for phone upgrades and setups.

Mixed Experiences

While most feedback was positive, there were a few negative experiences, particularly involving billing issues and inconsistent service from certain staff members, notably Nancy.

Store Environment

The store was described as clean and welcoming, contributing to a pleasant shopping experience for customers.
  • KR
    Kylie Robb
    2 days ago
    5.0
    This was the most painless experience I have ever had at any phone store. I would highly recommend. 😁
  • CB
    Colton Boer
    Feb 17, 2026
    5.0
    Great service got helped right away. Love the new phone. Was helped by Jordan and Greyson, the help me and got my phone set up right away
  • CP
    Christine Pitcher
    Feb 16, 2026
    5.0
    Staff was very friendly and fixed my phone problems quickly.
  • JB
    Jack Bama
    Jan 29, 2026
    5.0
    Yooo 5 out of 5. Great customer service. Clean storefront. Very helpful manager who was very knowledgeable. I would highly recommend this location for your wireless needs.
  • BB
    bfurman23
    Jan 29, 2026
    5.0
    Great experience at this Verizon store. Super friendly, knowledgeable staff and the manager really runs a solid team. They made everything quick, easy, and actually took the time to help instead of rushing me out. Highly recommend this location if you want smooth, no-stress service.

Frequently Asked Questions About Verizon

What types of products does Verizon Wireless Zone in Grand Rapids offer?

Verizon Wireless Zone in Grand Rapids offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more from brands like Apple, Samsung, Google, and Motorola.

Where is the Verizon Wireless Zone located in Grand Rapids?

It is located at 5925 28th St Se, Ste B, Grand Rapids, MI 49546, USA.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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