Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Grand Rapids, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 5925 28th St Se.
Location
Hours
Reviews
4.9
238 reviews
5 stars
232
4 stars1
3 stars0
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many highlighting specific employees like Nancy, Ryan, and Scott for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service, with customers appreciating the minimal wait times and the smooth process of upgrading or setting up new phones.
Mixed Experiences
While most feedback was positive, there were some negative experiences reported, particularly regarding inconsistent service from certain staff members, leading to frustration for some customers.
Problem Resolution
Several customers commended the staff for their ability to resolve issues effectively, whether related to billing or technical problems, enhancing the overall customer experience.
- MMMike Modzeleski6 days ago5.0The help that I received was extraordinary considering how busy it was. Matt had his hands full with several customers at the same time. I am totally happy with the service that I received!
- CLCarlos LondonDec 23, 20255.0Very helpful and very knowledgeable
- KHKendra HiltonDec 23, 20255.0Nancy was such a huge help! Friendly, resourceful and amazing customer service 💙
- SMSam MyersDec 9, 20255.0Thanks guys! Awesome team! In and out quickly! No hassles! Ill be sending all my friends and family that way!
- EEErinDec 8, 20251.0Sales associate Nancy lies about charges for phones and services. Go through her/this Verizon, you are most likely to get a large surprise bill.
Frequently Asked Questions About Verizon
What types of products does Verizon Wireless Zone in Grand Rapids offer?
Verizon Wireless Zone in Grand Rapids offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more from brands like Apple, Samsung, Google, and Motorola.
Where is the Verizon Wireless Zone located in Grand Rapids?
It is located at 5925 28th St Se, Ste B, Grand Rapids, MI 49546, USA.
What are the store hours for Verizon Wireless Zone in Grand Rapids?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Wireless Zone offer in-store pickup services?
Yes, Verizon Wireless Zone offers in-store pickup for your convenience.
What types of services does Verizon Wireless Zone provide?
Services include bill payments, new lines, upgrades, device activation, device financing, Verizon Wireless plans, total mobile protection, prepaid plans, wet phone recovery, and no contract plans.
What makes Verizon Wireless Zone in Grand Rapids unique?
They specialize in Verizon Wireless products with excellent customer service, including wet phone recovery and expert wireless support.
How can I contact Verizon Wireless Zone in Grand Rapids?
You can call them at +1 616-278-1088 or visit their Facebook page at https://www.facebook.com/449682714889187 for more information.
Are there places near Verizon Wireless Zone where I can get physical therapy?
Yes, Athletico Physical Therapy - Grand Rapids (Cascade) and Athletico Physical Therapy are nearby locations offering physical therapy services.
Where can I get a haircut or a beauty treatment near Verizon Wireless Zone?
Nearby options include Sport Clips Haircuts of Grand Rapids - Cascade Crossings, Cut Loose Salon, and Bella Nails, which provide haircuts and beauty treatments.
Are there dining options close to Verizon Wireless Zone in Grand Rapids?
Yes, you can find eateries like Jimmy John's sandwich shop, Burger King, and Indian Masala restaurant close to Verizon Wireless Zone for quick and diverse meals.