Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Grand Rapids, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1234 Michigan St Ne.
Location
Hours
Reviews
4.7
567 reviews
5 stars
514
4 stars8
3 stars6
2 stars3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and going above and beyond to assist with their needs.
Product Knowledge
Staff members demonstrated a strong understanding of products and services, helping customers find the best options for their needs.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences, including issues with service and communication.
Store Environment
A few customers noted that the store could be disorganized or messy, impacting their overall experience.
- LCLiam Conroy5 days ago5.0Thanks to Jordan’s assistance, everything was set up correctly, and without any issues. I really appreciate the great support. All the best in 2026 and beyond! Thanks.
- JCJared CharlesDec 4, 20255.0Keith and Jordan at this location were a fantastic assist to me switching my phone plan to Verizon. They understood where I was coming from, were transparent with pricing and setup details, and very knowledgeable about the policies of Verizon. I will be coming back for any future changes or updates!
- CWCaralee Witteveen-LaneDec 4, 20255.0If I could give 10 stars I would. David was able to fix my account in a way no one has been able to in over a year. He went above ane beyond! Both him and Jordan were extremely pleasant too.
- MGMax GeldhofDec 3, 20255.0I went in for a new phone and Jordan helped me out a lot. Walked me through the new phones and features. Wasn't sure if I was going to get a new one, but walked out with a new Galaxy Edge ordered. Thanks!
- MRmike riffleNov 15, 20255.0Keith was supper helpful went above and beyond to help me out
Frequently Asked Questions About Verizon
Where is the Verizon Wireless Zone located in Grand Rapids?
The Verizon Wireless Zone is located at 1234 Michigan St Ne, Ste A, Grand Rapids, MI 49503, inside Rylees Ace Hardware Store.
What are the operating hours of Verizon Wireless Zone in Grand Rapids?
Verizon Wireless Zone is open Monday to Saturday from 10 AM to 7 PM and Sunday from 11 AM to 5 PM.
What services does Verizon Wireless Zone in Grand Rapids offer?
They offer services including bill payments, new lines, device upgrades, accessories, Verizon Wireless plans, device financing, wet phone recovery, and in-store pickup among others.
Does Verizon Wireless Zone in Grand Rapids support in-store and curbside pickup?
Yes, they provide both in-store and curbside pickup services for customer convenience.
Which brands of devices and accessories are available at Verizon Wireless Zone in Grand Rapids?
They offer devices and accessories from Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, and many others.
How can I schedule an appointment or order online with Verizon Wireless Zone in Grand Rapids?
You can schedule appointments or shop online at https://wirelesszone.com/appointments/ or https://shop.wirelesszone.com/mi/grand-rapids/1234-michigan-st-ne.
What wireless network coverage is available at Verizon Wireless Zone in Grand Rapids?
They offer Verizon network coverage including the latest 5G service for both consumers and businesses.
What convenient places can I visit near Verizon Wireless Zone for a quick meal or snack?
Nearby you can find Bella Dog Hot Dog Cart of Grand Rapids for fast hot dogs, Bill's Family Restaurant for classic American diner fare, and The Cone Shoppe for ice cream and desserts.
Are there any nearby locations where I can take care of errands before or after visiting Verizon Wireless Zone?
Yes, you can visit Michigan Street Laundromat for laundry services, Great Lakes Ace Hardware for hardware supplies, or Mister Car Wash for a vehicle cleaning close by.
What medical or financial facilities are near Verizon Wireless Zone in Grand Rapids to assist with health or banking needs?
Nearby options include Spectrum Health medical facilities, Option Care Health pharmacy, and Fifth Third Bank for financial services.