Geek Squad

Reviews

• BH

  BJ HK

  Feb 9, 2026
  2.0
  Had Geek Squad support in the past and this experience pales deeply in comparison. There is a lack of transparency when you call in; thinking you’ve reached immediate assistance only to be “turfed” to await an offshore connection. While the caller/tech is “well scripted” the language barriers are highly evident. Paid $71 for an easy to connect, SMART hookup printer which ultimately cost me >$110 because it was not easily connectible. I shared with each of the 5 people I spoke with that I had new WiFi (which I installed) and connected 7 devices without issue. The first tech got me connected but less than an hour afterward the printer disconnected and I could not get it reconnected. I called in again to have another tech rush through the process, not sharing actions so I could take action for connectivity on my own in the future (had to jump her actions twice to correct for driver download issue and eliminate ink purchase plan). Additionally, I experienced a security concern which was largely ignored when I tried to address it (with first level support followed by “supervisory” support). My suggestion is to address connectivity needs/concerns with on site support vs virtual support and if you have to go to full onsite home visit and expense, make sure it’s worth it because that will set you back @$150 vs $40 forces very sketchy virtual support (on top of the product expense).
• KD

  Kathy (Dusty)

  Sep 4, 2025
  5.0
  They fix the pop-ups on my Motorola cell phone and no time flat and didn't even charge me they are a great crew there very nice people I'm very very happy i
• DS

  Dale L. Sims

  Jun 27, 2025
  5.0
  A day before I arrived at the Geek Squad desk, my BB-purchased laptop got hit by a Bitlocker lock-down. So I was angry, upset, and uncertain about the distraction and potential time consumption in resolving this nasty obstacle. However, good fortune awaited me. I was greeted by none other than Ana Amon, who from past experience there, I have discovered, is the Geek Squad's premiere consultation agent. She has assisted me several times in the past quickly, efficiently, and effectively resolving whatever challenge I faced. And as usual, Ana was on top of her game. She fully understood my dilemma and got to work fixing it. She also ensured that if I ever experienced that predicament again, I could speedily handle it from my desk at home. Thank you Best Buy, for having a treasure like Ana Amon. Because I know that on the rare occasion I face a technical matter, the East Beltline BB Geek Squad has a skilled agent like Ana to readily solve any issue I might face.
• GH

  griff Hall

  Apr 5, 2024
  4.0
  Super helpful and usually a ten minute, wait time, max