Apple Woodland

Reviews

• CM

  Catherine Magnusson

  1 day ago
  5.0
  Antonio is a joy. He was knowledgable and definitely made our experience.
• SH

  Shasta H-I

  Mar 22, 2026
  1.0
  Pros: None. I’m really bummed for the people that get taken advantage of here. Cons: Employee that straight up lied multiple times to increase his sale hundreds of dollars, long wait times, didn’t feel comfortable making a purchase. I went in to replace my iPhone battery. It would’ve been a guaranteed sale that day. The employee (first initial B) ran diagnostics on my phone and told us 2 of the speakers were not working optimally. He told us we would need to fix those in addition to the battery because Apple wouldn’t warranty the phone repair without fixing everything on the phone and it would be over $400. (A new battery is $90+tax.) We told him we didn’t care about the speakers and just wanted a new battery. He very gravely told us that was absolutely not possible because if he did that, we could come back later and claim our speakers weren’t working and could try and make a repair claim for them and Apple would have to cover it bc they had fixed and warrantied the phone as a whole with the repair. So, he explained, it is policy everything on the phone be fixed so that the entire phone has a complete working bill of health. I didn’t notice the speakers being an issue and just wanted a battery. He clarified again he couldn’t replace just the battery bc to warranty the phone repair, everything needed to be fixed. He ran more diagnostics in back and told us he could get the cost down to $368 because he said he wanted to treat us fairly and he didn’t think that we needed to do an aspect of the initial repair quote. We declined as I have an older phone and wouldn’t get our money back on the repairs when we eventually trade it in. I just wanted a battery that lasted a little longer. It wasn’t worth it to me to spend nearly $400 to have that. At that time, and multiple pushes of phone upgrades later (one of which was the same cost of the repairs after trade-in), we were about to leave and B informed us he could repair just the battery for $90…. ….. ….. He set us up with a repair ticket and ordered an extra screen just in case ours broke during the repair process (this was the one time we felt taken care of as customers) -but by that point I was in pain from sitting so long. We had been there way too long as unwilling participants to tomfoolery and outright lies in an attempt to get us to purchase an EXTRA UNNECESSARY $300 worth of UNNEEDED repairs or a new phone. He had a guaranteed sale that day and he lost it in an attempt to bamboozled hundreds of extra dollars. Especially in this economy. It was unfair and cruel to scheme a customer out of that amount of money for something that was unnecessary. So, buyer beware at this store -and possibly other stores if Apple Management supports these behaviors.
• ML

  Msf1 Lmao

  Mar 16, 2026
  1.0
  Useless workers i told them to check iphone cuase it was going back ,what they told me is we have to see it to replace or work on phone they didn't even want to run a diagnostic on the phone so I regret buying these rippoff of a phone
• TM

  Tom McCoy

  Mar 4, 2026
  5.0
  Apple again just blows the competition out of the water. I came in to the store and was looking to purchase some iPads for my shop, the guy at the door told me about the business team and they told me about this guy Rob. Man what a helpful young man. He is their business account manager and he was fantastic. He listened to understand, i used to go to verizon for these things and my god they were pretentious they just wanted a buck. If you are a business owner and need someone to support you Rob is your guy. Apple does a really great job at supporting the community in GR!! Shoutout to Apple!
• KF

  Kristen Fleming

  Mar 1, 2026
  1.0
  These reviews don’t seem to be making much of a difference, but more voices might help i guess. I tried to schedule a battery replacement today in store, First, the appointment time doesn’t matter, you will end up in the same waiting area as walkins. Then the guy says my battery performance is 93%! I have to show him in settings it says 59. He’s like yeah that is bad okay so do you want to upgrade? I’m like no please just replace the battery as I asked when I scheduled the appointment. Fine. So I don’t have a backup because they charge monthly for icloud space, and my computer is also maxed out. They’re like very upset about that, being standoffish and snotty because I am just a college student with an iphone 14. Okay, so they say we can do it but you might end up screwed with no data! Alright, can you give me one second to weigh my options? Sure but you have to take all of your stuff and also I am going to stop helping you and move on to someone else. At this point, nobody even apologized for the situation, treated me with any genuine care, or offered any other solutions. They didn’t ask why I wanted this completed Today (college students right before spring break with two jobs). I left and someone else will be doing my repair.