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Verizon

3.5
(239 reviews)
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Business Details

4129 24th Ave, Fort Gratiot, MI
48059, United States
(810) 283-4434
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Fort Gratiot, MI. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4129 24th Ave, Fort Gratiot, MI
48059, United States

Hours

Reviews

3.5
239 reviews
5 stars
102
4 stars
49
3 stars
19
2 stars
12
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, highlighting rudeness and lack of assistance from staff.

Sales Pressure

Several reviews mentioned aggressive upselling tactics and pressure to purchase unnecessary services.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had frustrating experiences with the overall staff.

Store Operations

Customers expressed dissatisfaction with long wait times and inconsistent store hours, leading to inconvenience.

Service Quality

There were complaints about poor cell service in the area, with some customers feeling that the service did not justify the cost.
  • AF
    Amy Faith
    Dec 14, 2025
    1.0
    They are rude. They refuse to help me bc of my address . I have to go to Lapper or Flint stores. The worker says i should have never got verizon bc where I lived. Hate this store
  • BF
    Brandon Foreman
    Dec 13, 2025
    5.0
    Marlon and the staff jumped in to help me port over my phone while I waited. I picked up my new S25 Ultra and switched over from tmobile. Marlon multi tasked and helped other customers as I was waiting for things to load and handled everything very efficiently. He answered all my questions and was personable.
  • SH
    Stephanie Hicks
    Dec 2, 2025
    5.0
    It was fast and convenient
  • SM
    Scott Moore
    Nov 26, 2025
    4.0
    Good People, Easy to talk with, and do there best to assist you with your issues, seem to have experience in the Cell phone info! I will go back and see them anytime I have problems with my Cell phone or just simple things !
  • LJ
    Lewis Jones
    Oct 22, 2025
    1.0
    The worst signal in the area and we live close to the store. The cell service is not worth the money when you only get one bar of service
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