Best Buy

4.1
1674 reviews
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Business Details

4611 24th Ave, Fort Gratiot, MI
48059, United States
(810) 385-9830
https://stores.bestbuy.com/mi/fort-gratiot/4611-24th-ave-415.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4611 24th Ave, Fort Gratiot, MI
48059, United States

Hours

Reviews

4.1
1,674 reviews
5 stars
926
4 stars
368
3 stars
199
2 stars
65
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some employees like Dano and Bill received high praise for their helpfulness, others reported rude or unhelpful interactions.

Product Availability

Customers expressed frustration over limited stock and backordered items, leading to dissatisfaction with product availability.

Employee Knowledge

Several reviews highlighted knowledgeable staff who provided valuable assistance, particularly in electronics and tech support.

Store Experience

The shopping experience varied, with some customers enjoying a friendly atmosphere while others noted a lack of assistance and poor store organization.

Return Policy Issues

Multiple customers reported difficulties with the return policy, including delays in refunds and unhelpful responses regarding returns.
  • HS
    Henry Stoutenburg
    1 day ago
    1.0
    Drove an hour to drop off my laptop for new battery. They said I Needed an appointment!!! So I left! Going to cancel my service too!
  • EL
    Elizabeth Litke
    1 day ago
    5.0
    From the moment we walked in to the moment we walked out superior customer service.
  • WW
    william wells
    Nov 8, 2025
    1.0
    Everything online, including calling Apple themselves tells me that they can fix my phone but going in here they tell me they’re not apple certified
  • DK
    Dan Koss
    Nov 6, 2025
    5.0
    Bought a washer online for pickup and got a notification that it was delayed. I needed one like now. Went to the store and the store manager took care of me personally.
  • GB
    Greg Baron
    Oct 22, 2025
    1.0
    I used to love Best Buy. I will never return. I pre-ordered an item in June for my son's birthday. Upon release of the item I was informed it was on "backorder". That's strange because they only sell the amount of pre-orders they are set to receive. I was assured my order would not be cancelled and that I WOULD DEFINITELY receive my item. Now today my order was cancelled because they cannot fulfill my order. This place wont exist in a few years anyway but I WAS one of the few loyal customers they had remaining. Never again!
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Frequently Asked Questions About Best Buy

What are the regular store hours for Best Buy in Fort Gratiot?

Best Buy Fort Gratiot is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Fort Gratiot offer in-store pickup and curbside pickup services?

Yes, Best Buy offers both in-store pickup and curbside pickup services for your convenience.