Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individual employees like Dano and Bill for their exceptional service.
Product Availability
Several reviews mentioned issues with product availability and fulfillment, including backorders and limited selection, leading to customer frustration.
In-Store Experience
While some customers enjoyed quick and efficient service, others reported negative experiences with staff unavailability and poor customer interactions.
Geek Squad Issues
There were multiple complaints regarding Geek Squad services, including poor communication and unsatisfactory repairs, leading to customer dissatisfaction.
SK
Sierra Kilo
4 days ago
5.0
Every time I go in here...they are so helpful. This time was even better ! Zach Brown, from the Geek Squad, spent a great deal of time with me. I had a few items to shop for....and asked many questions.
Regardless of the item, Zach had many of the answers. If he did not know the answer, he immediately reached out to others to find it. He was incredibly friendly, knowledgeable and informative.
He was just a huge help.
This was a big purchase...so i really needed the info to weigh my options and get educated on the product and the best way to go about getting multiple accessories. Zach was super patient.
Headed back, tomorrow, to finalize the purchase and get everything ordered.
Honestly, waaaaay better than "guessing which one is better online." And then purchasing from some 3rd party website.
I'd much rather talk to someone knowledgeable and pay a few bucks more. But after checking a few websites, Best Buy was the better value, anyway.
Best customer service experience I've had this year.
TJ
Tom Jackson
Feb 24, 2026
5.0
The employee are very helpful
JC
Jackson Crawford
Feb 18, 2026
5.0
Friendly staff accommodating all my needs.
SR
Service Reviewer
Feb 14, 2026
3.0
Pretty pricey & seems quality has decreased
JB
James Barden
Feb 6, 2026
1.0
I ordered an 85” Hisense TV on February 4th, with a Saturday, February 7th delivery, installation and haul away. A friend wanted my 60” so I canceled the haul away portion. Now, due to an apparent glitch, this also canceled my delivery date. I invited several friends over to watch the Super Bowl and now I’m not receiving the TV. Absolute garbage on Best Buy’s end. Throughly disappointed. I canceled the entire order and will be taking my business elsewhere. Do better. Your customer service is horrible!
What are the regular store hours for Best Buy in Fort Gratiot?
Best Buy Fort Gratiot is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Fort Gratiot offer in-store pickup and curbside pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services for your convenience.
Is the Best Buy store in Fort Gratiot wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
Can I get my electronics repaired at Best Buy Fort Gratiot?
Yes, Best Buy offers service repair including support from Geek Squad at this location.
What types of products can I shop for at Best Buy Fort Gratiot?
You can shop for TVs, computers, appliances, home electronics, cameras, video games, and more at this store.
Does Best Buy Fort Gratiot accept debit card payments?
Yes, they accept debit cards and do not require cash only transactions.
Where is Best Buy Fort Gratiot located?
It is located at 4611 24th Ave, Fort Gratiot, MI 48059, in the Ft Gratiot Center.
What nearby places can I visit near Best Buy Fort Gratiot?
Near Best Buy Fort Gratiot you can visit Geek Squad for IT and computer repair, Gordon Food Service Store for groceries, and Just Tires for automotive needs.
Are there automotive repair services near Best Buy Fort Gratiot?
Yes, several automotive repair options nearby include Goodyear Auto Service, Mr. Transmission Milex Fort Gratiot, and Belle Tire.
Where can I find food options near Best Buy Fort Gratiot?
You can find food at nearby places like Subway, a fast food restaurant and sandwich shop, or visit Gordon Food Service Store for grocery needs.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: