Cricket Wireless Authorized Retailer

Reviews

• SD

  Steven Dorris

  Jun 11, 2025
  5.0
  Assistant manager very helpful. Parking lot needs a major re pave due to crater sized potholes. Wide choice of phones and plans. This is probably the single Cricket outlet in Genesee County..hope it stays.
• LI

  LUNA INC

  Feb 5, 2025
  1.0
  Disrespectful Service & Unprofessional Behavior I recently visited this Cricket Wireless store with my mother, who was ready to purchase an iPhone 16 in cash. Unfortunately, the experience was nothing short of unprofessional. One of the employees NAMED “TYRE” , a gentleman who was loudly playing rap music throughout the store, was not only dismissive but outright rude. When my mother expressed interest in buying the phone, he made inappropriate remarks, suggesting it was a “waste of his time” and implying that we couldn’t afford it—despite the fact that we had the money in hand. His attitude was completely unacceptable for someone in customer service. No customer should ever be treated this way, and it reflects poorly on Cricket Wireless as a company. I expect corporate to take accountability for how their employees treat paying customers. This individual should be retrained—or better yet, replaced by someone who actually values customer service. I will be taking my business elsewhere and advising others to do the same unless serious changes are made.
• KD

  katrina dupuis

  May 26, 2021
  5.0
  Very satisfied customer. Was having problems with very slow internet and was unable to make it to the store. Brooklynn, bless her heart, was able to walk me through what I needed to do on my phone "no easy task for her," to speed things up on my phone. She was very polite and patient with me. Thanks so much Brook!!!

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