Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or mispriced.
Staff Knowledge
Several reviews indicated that staff members lacked sufficient knowledge about products, leading to unsatisfactory customer experiences.
Geek Squad Performance
Feedback on Geek Squad services was mixed, with some praising helpful staff while others reported delays and poor service.
Positive Experiences
Despite negative feedback, some customers highlighted positive interactions with specific employees and appreciated the store's product selection.
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SHILVER_ SHPOON
4 days ago
5.0
Came in today to purchase a new laptop. Ashton S. Was super helpful in regards to explaining and setting up the best buy membership card and warranty for my laptop. 10/10 will shop again.
CR
Connie Richards
Nov 14, 2025
4.0
May not have in stock but order it will be there in a couple days
CL
Casey Lopez
Nov 10, 2025
1.0
Absolutely horrible customer service no help bringing a tv the front to check out rang up wrong price sent me back to go pull the correct tv refused to help me tried to call up to speak to a manager only to get told there isn't one to speak to avoid this store if you need help with purchasing items asking questions or hell even getting the correct thing brought to the register smug arrogant employees
RR
Randy Rasins
Nov 10, 2025
5.0
I’ve been to this BestBuy many times before, but my most recent visit was by far the best! The associate who helped me was incredible! (I forgot their name, but I will update my review once I find out). I had so many questions! All of my questions were answered with genuine kindness, knowledge, and patience! The products I purchased per their recommendation all worked as described and not a beat missed! At first, I was very hesitant about buying anything due to the cost and the rapid rate in which technology depreciates, but the associate recommended genuinely good products (Not based off their price, but their real world performance). The associate also took the time to compare products with one another: explaining why each product is preferred over another. Never once did I feel pressured to buy something or felt I was being misdirected. You have a very knowledgeable employee who is an asset to your business!
Products Purchased:
Xbox Elite Series 2 Controller
Turtle Beach Stealth 600 Gen 3
Alienware Gaming Monitor AW3225QF
- With 4 Year protection plan
All products I highly recommend!
TT
Travis Turner
Oct 27, 2025
5.0
I went to Best Buy and was in need of computer RAM. I originally wanted RAM 3200 in speed. I bought 3600MHz speed and 32GB because of the RAM was on sale! What a deal!