Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fenton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
211 reviews
5 stars
93
4 stars
27
3 stars
9
2 stars
15
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude and unhelpful.
Wait Times
Customers frequently reported long wait times, often exceeding an hour, leading to frustration.
Sales Practices
Concerns about misleading sales practices and upselling tactics, with some customers feeling pressured or misinformed about plans and promotions.
Staff Knowledge
Inconsistent staff knowledge; some employees were noted for their expertise, while others were described as uninformed or dismissive.
Store Management
Negative feedback regarding store management, with reports of unprofessional behavior and lack of support for staff and customers.
- VWVanessa WhitteyNov 5, 20251.0Horrible customer service experience!
- BPBob PoirierOct 30, 20252.0Good sales but they suck on service and follow through
- RKRachel KuczeraSep 29, 20255.0Went here on a Sunday morning to get new phone and switch over phone providers. Tony helped us quickly and with ease to switch over everything and let us know what steps to take with the old phone providers. Caroline the manager was also super helpful in getting us the best bill and trade in value we could. Overall very happy with our experience and how smooth it was to get everything switched over!
- LSLarry SchwemleSep 5, 20251.0Ordered a phone through Verizon for in store pick-up at Owen road Fenton Verizon location as Verizon stated it would be an express option as opposed to shipping it to me. Well, I called after no word for 4 days and Verizon stated the store had my phone but they cannot call the store to confirm so I needed to wait to be notified that it was ready. Here we are on the 5th day since ordering and still no word. Out of frustration I asked my wife to drive the 17 miles to the store to ask what the deal is with my phone. Turns out they've had it for a while, put it in a kiosk locker but never notified me nor Verizon that my phone was ready for pick-up! Freaking amateur hour over there! What if someone needs a phone for work or health reasons and these slackers just shove it in a locker and expect you to telekinetically know that it is there!? Ridiculous! Their service is already shoddy at best in my area. I get one bar at home and their customer service is now non existent! Between this, that and the recent outages it's no wonder so many people have left Verizon as of late! This is how a giant company topples people! They do not give a single crap about their customers and that's becoming very clear in recent years. It all starts at the top so I don't entirely blame the store staff.
- MKMatthew KobeSep 5, 20251.0The phone number listed for this location connects you to AI. The AI cannot answer questions about orders that are scheduled to be picked up in the store. This then directs you to a customer service center that can also NOT help you as they are not at the store. Instead, they provided me with the "store phone number" which was the same number I called to start this circle of me getting passed around. It's wild to me that you cannot call and speak to anyone that is physically at the location to get help regarding an order with a phone that you are paying over $1000 for. 45 minutes on hold and counting....
Frequently Asked Questions About Verizon
What are the Verizon store hours in Fenton?
The Verizon store in Fenton is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products does the Verizon Fenton store offer?
They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
What services can I get at the Verizon store in Fenton?
Services include mobile plans, wireless internet plans, and voice plans for personal and business needs.
How can I pick up an online order from Verizon Fenton?
You can buy online and pick up your order in-store, or use free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an appointment at the Verizon Fenton store?
Yes, you can schedule an in-store appointment online or through the My Verizon app.
Does the Verizon Fenton store accept mobile NFC payments?
Yes, the store accepts mobile NFC payments, debit cards, and checks. They do not require cash only.
What nearby places can I visit before or after shopping at Verizon Fenton?
You can enjoy a coffee at Starbucks, grab a sandwich at Jersey Mike's Subs, or dine at Thai House Bistro nearby.
Are there any health or wellness centers near Verizon Fenton?
Yes, Athletico Physical Therapy is nearby for sports medicine and physical therapy services.
Where can I get a haircut close to the Verizon Fenton store?
Sport Clips Haircuts of Fenton is located near the Verizon store for haircuts and barber services.
Are there fueling stations near Verizon Fenton for convenience?
Yes, gas stations like BP, Sunoco Gas Station, and Speedway are close by for easy refueling.